Milk & More Reviews 

28,995
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk delivery service
  2. Dairy Products Shop
  3. Grocery delivery service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(28,995)

1,750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I have used Milk and More for many years mainly for milk delivery .They are consistently regular in their deliveries and never let me down . Excellent .

6 August 2026
Unprompted review
Rated 1 out of 5 stars

I’m getting very tired of the App not…

I’m getting very tired of the App not loading. I’ve tried everything. Sometimes it works the first time after deleting and reloading but generally it just doesn’t.
I have to use my pc to get in via the web page which is ok but the utility of being able to amend an order on the go is much easier phone in hand.
Tried contacting you about it but the problem persists.

6 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Paul,

Thank you for taking the time to share your feedback.

We're sorry to hear that you're continuing to experience issues with the app.

We have attempted to contact you by phone to discuss the issue further, but unfortunately, we were unable to get through. We have also sent you an email requesting some additional details so that we can investigate this properly and provide further assistance.

We appreciate your patience and would be grateful if you could respond to our email at your earliest convenience. Our team is committed to resolving this for you as quickly as possible.

Kind regards,
M.Ali

Rated 5 out of 5 stars

I love having my milk and juice…

I love having my milk and juice delivered to my door twice a week. I have the organic milk. It is so convenient I prefer glass bottles to plastic ones and I simply put the empty bottles back on my doorstep for collection and reuse. It’s an excellent service.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

This is a great delivery service I receive my order 3 x a week it's easy to change at short notice up to 9pm the night before which is amazing if I've run out of bread or need extra milk etc they offer a lot more than you may realise

5 August 2026
Unprompted review
Rated 3 out of 5 stars

Milk left on doorstep overnight

Whilst it's great to have regular milk deliveries, it becomes a problem when the delivery is left on the doorstep late at night or early morning when the weather is hot. We have invested in a cool box, but have still had to throw numerous pints away that have turned sour.

30 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to leave your review.

We're pleased to hear that you enjoy the convenience of our regular milk deliveries, but we're sorry to learn about the issues you've experienced during warmer weather.

We have tried to contact you by phone to discuss this further, but unfortunately, we were unable to get through. In the meantime, we have escalated your concerns to our Quality Control Department for investigation, as milk should remain in good condition when delivered and stored appropriately.

If you would like to discuss this further, please get in touch with us and we'll be happy to help.

Kind regards,
M.Ali

Rated 1 out of 5 stars

Awful

Awful, I have been with milk and more for years, I purchased the insulation pack too only for it to be stolen, not their fault! However I learnt today that they deliver the milk from 11pm the night before and by the time I get my milk from outside my door it has already gone off. So much money poured down the sink time and time again. No compensation and apparently batches of milk which means less fresh milk being delivered too. To cancel you have to call them. When milk has been sitting outside for sometimes 5 hours in the warmth it is already off when you get it. I will never use this again and incredibly disappointed after trying to support local farms and reduce waste. All I have done is pour my own money down the sink. Do not subscribe

4 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback with us.

We're very sorry to hear about your experience and the disappointment caused.

We have previously sent you an email requesting some further details so that we could look into this matter for you, but unfortunately, we haven't received a response.

Please could you contact us at contact@milkandmore.co.uk with your account details and any relevant information? Once we receive your email, we'll be happy to investigate further and escalate the matter to the appropriate team for review.

We take concerns about product quality and delivery standards very seriously and would like the opportunity to look into what has happened. We look forward to hearing from you and hope to resolve this for you as quickly as possible.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Excellent

Easy website to order, great delivery, excellent produce, high quality & helpful staff. Would highly recommended.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

A great service and very reliable

A great service and very reliable. We have used Milk and More for many years and if there has a problem ( although we have had very few) it has always been quickly sorted out.

It’s great to be supporting local British dairy farms - something every one should do in these uncertain times

4 August 2026
Unprompted review
Rated 3 out of 5 stars

I don't find the website good at all

I don't find the website good at all - particularly for amending / pausing orders. It just doesn't work!

The deliveries can also be 'too early' ie 1- 2am meaning in hot weather it sits outside several hours and doesn't keep well. Generally reliable though

3 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Catherine,

Thank you for taking the time to leave your feedback.

We're sorry to hear that you've experienced difficulties using our website, particularly when trying to amend or pause your orders.

We recently tried to contact you by phone to discuss your feedback, but unfortunately we were unable to get through.

We've also sent you an email requesting some further details about the issues you're experiencing with the website so that we can investigate and escalate the matter to the appropriate team.

We appreciate your comments and would welcome the opportunity to look into this for you. Please respond to our email when convenient, and we'll be happy to assist further.

Kind Regards,
M.Ali

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