Milk & More Reviews 

28,993
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk delivery service
  2. Dairy Products Shop
  3. Grocery delivery service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(28,993)

1,750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company and products

I have been using Milk & More for over 2 years, their food & Milk and other products are outstanding as the service, always delivered on set days and the web site is great should you need to change your order ,
A big thank you from me
Ian
Poynings

3 August 2026
Unprompted review
Rated 2 out of 5 stars

Milk often goes sour

Milk often goes sour. It’s delivered at around 1am at room temperature and goes off pretty quickly compared with store bought milk. We often have to throw some of the milk away after 2-3 days even if we get it in the fridge straight away. Suspect the vans aren’t refrigerated and the delivery routes are long.

3 August 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to leave a feedback with us.

We're sorry to hear that your milk has been going off sooner than expected.

Unfortunately, we have been unable to locate your account using the information provided in your review. We'd like to investigate this further, including the freshness of the milk and the conditions during delivery.

Could you please email your account details, delivery address, and any relevant information to contact@milkandmore.co.uk? Once we receive your details, we'll be able to escalate the issue to the appropriate team for a full review.

We look forward to hearing from you and resolving this for you.

Kind Regards,
M.Ali

Rated 5 out of 5 stars

Deliveries are good.

Deliveries are good.
When I requested a refund because a bottle of milk was off before its use by date there was no problem getting that sorted.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Very reliable service.

Very reliable service.
Great to have fresh milk and orange delivered to doorstep on a regular basis.
Easy payment by direct debit and easy to cancel service when on holiday.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

It is very accurate

It is very accurate
nice delivery time always on time ,right products and very regular,before I have to shop for milk weekly 2 or 3 times.but now I am very happy to receive on door step very early morning,and happy with service too.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Milk delivered every day

Milk delivered every day. No problems. Also contacted police when he found I had inadvertently left my front door open when I wasn’t there overnight. All ended well though

2 June 2026
Unprompted review
Rated 2 out of 5 stars

Double order delivered, not ordered

Graham, my milkman is excellent and any errors are nothing to do with him. For the past two weeks I have received double my order. Phone calls to milk and more make no difference. They say there is a glitch in the system and I was told today that I had actually doubled my order. I had my screen in front of me which proved that to be rubbish. Whether I am charged or not is not the point. I simply don't have room.

31 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Janice,

Thank you for taking the time to share your experience and for your kind comments about your milkman. We're delighted to hear that Graham continues to provide an excellent service.

We're sorry to learn that you received duplicate items with your recent deliveries and understand how frustrating this must have been, particularly when you did not have the space to accommodate the additional products.

We appreciate that, regardless of any charges, receiving items you were not expecting can be inconvenient.

Following a review, we can confirm that this was the result of a temporary technical issue which affected the processing of some orders. The issue has since been resolved, and we can confirm that your future deliveries will be supplied in line with your regular order.

We also attempted to contact you on two occasions to discuss this further, but unfortunately, we were unable to get through.

We appreciate your patience while this matter was investigated and apologise for the inconvenience caused. Thank you for bringing this to our attention and for continuing to choose Milk & More.


Kind regards,

Muhammad Affan

Rated 5 out of 5 stars

Superb service - always!

I've had Milk and More for many years now - 15+ - and they are always so very reliable. I can order during the evening if I need to, for delivery early the next morning. I absolutely love the convenience and the trustworthy service I always receive.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The unseen helper.…

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provided as requested, the empty bottles collected, silently.
I am also able to add items to my delivery up to the evening before it is due which I find very helpful.

31 July 2026
Unprompted review
Rated 2 out of 5 stars

Awful Milk

Milk with the same date delivered 3x per week. I've concerns about storage and cleaning of bottles as the quality is awful and i have to tip Milk away about half the time. I'm cancelling my reoccurring order!

30 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Charmaine,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.

As discussed during our phone call, we have processed a refund for the milk delivered over the last three deliveries.

We have also escalated your concerns to the depot team so that the appropriate steps can be taken to identify the cause and help prevent this from happening again in the future.

All returned bottles are thoroughly cleaned in a modern automated washing system before being reused. The process includes multiple rinses, detergent soaking, and high-pressure cleaning stages to ensure bottles are hygienically prepared for refilling.

To maintain the highest hygiene standards, temperatures, jet pressures, and detergent levels are continuously monitored and controlled throughout the cleaning process.

Additionally, we kindly recommend using the ice packs, as these can help keep the milk cooler for longer when stored in the Milk Minder, particularly during warmer weather.


Once again, we sincerely apologize for the inconvenience caused and thank you for bringing this matter to our attention.


Kind regards,
Muhammad Affan

Rated 2 out of 5 stars

I wish I could share the love

I wish I could share the love. However, milk and more keep failing to deliver a good service. And im not the only one complaining sadly. If I could find another provider I would change. Sorry, but there have just been too many mistakes!

30 July 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Philippa,

Thank you for taking the time to share your feedback. We're sorry to learn that your experience with our service has left you feeling disappointed, and we appreciate your honesty.

Following your previous contact, we carried out a further investigation and took the necessary steps to help prevent a recurrence. Since those measures were put in place, we have not received any further reports of the issue. However, we fully understand that repeated inconveniences can affect your confidence in our service, and for that, we sincerely apologise.

To help us resolve any concerns as quickly as possible, we kindly ask that any delivery issues are reported within three days of the delivery date. This allows us to investigate promptly and provide the most effective resolution.

As an additional measure, we have designated your account as a focus customer. This means that, for your next few deliveries, our driver will take a photograph upon delivery, providing an extra level of assurance and helping us monitor the service you receive.

We value your custom and are committed to restoring your confidence in Milk & More. Thank you for bringing your concerns to our attention, and we hope to provide you with a much-improved experience going forward.


Kind regards,

Muhammad Affan

Rated 5 out of 5 stars

Excellent

Very reliable .. love the fact I have a delivery.. and I would
Like to say a huge thankyou to the person who delivers to our house 👍

30 July 2026
Unprompted review
Rated 5 out of 5 stars

We get our milk delivered Mon/Weds and…

We get our milk delivered Mon/Weds and Fridays in glass bottles at any time between 2.00am and 4.00am. The milk is always top quality and perfect for making nespresso coffee and pour on your bowl of cornflakes.
Nothing beats recycling glass bottles day after day after day.

30 July 2026
Unprompted review

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