Staff were friendly and helpful. I bought wellies and a waterproof walking jacket in the recent sale - bargain. The Peter Storm Lakeside jacket is lovely and definitely waterproof! The only reason I... See more
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Had to return a jacket today & I would like to thank Natalie of the Beverley store, for helping me with the exchange of my Jacket & allowing me to exchange the said Jacket,for 2 zip thermal jumpers. T... See more
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Macy was really knowledgeable, polite and helpful when helping me pick out shoes, I got some merrell shoes in the end and they are really comfortable. The young girl (I didnt catch her name properly I... See more
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I needed some new waterproof hiking boots as my old ones had given up after 20 years. The service I received today was absolutely first class. The gentleman who served me showed no bias or preference... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Beverley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
16 Butcher Row, HU17 0AB, Beverley, United Kingdom
- 01482 421132
4.5
Excellent
222 reviews
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Neil know’s his shoes
Neil know’s his shoes, My husband struggles to find walking shoes to fit and that are comfortable. Neil spent time listening to his requirements and brought a selection of shoes through for him to try on. He spent time offering the right advice which was greatly appreciated and this resulted in a sale and happy customer. Thanks Neil
10 November 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
All the staff were so helpful
All the staff were so helpful, from the young lady on the till to the man that retrieved my lost property. I came to return an item and the refund was done quickly and efficiently. I liked that the staff smiled and maintained eye contact. Great customer service.
15 November 2024
Unprompted review
Reply from Millets - Beverley
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Absolutely fantastic service
Absolutely fantastic service, Steve and Dan went above and beyond what I would expect. They are simply an example of how a company should be run. Their combined knowledge and approachable personalities would make this a go to shop. Other companies can only learn from this store. The item purchased is excellent in everyway. I simply cannot find anyway to improve the service I received. Well Done.
31 October 2024
Unprompted review
Reply from Millets - Beverley
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Millets Beverley
Sam helped me today in Millets, friendly service and helpful advise.👍
8 November 2024
Unprompted review
Reply from Millets - Beverley
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Steve who served me was very chatty and…
Steve who served me was very chatty and freindly.. excellent customer service Steve I will definitely be back.well done.
26 October 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millets Beverley
Dan, who assisted me today with my purchase, was very helpful. I popped in for a look and came away with a great shoe for holiday in the snow. He was also knowledgeable on other useful accessories. Would definitely go back to Millets in Beverley.
31 October 2024
Unprompted review
Reply from Millets - Beverley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Replacement
I had an issue with a pair of boots which I had purchased in July 2024, the assistant (Sam) in this shop was helpful understanding and resolved the problem to satisfactory conclusion. Forgot to mention which store this was “BEVERLEY”
26 October 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service from Holly in Beverley
Great service from Holly in Beverley. Helpful and polite.
27 October 2024
Unprompted review
Reply from Millets - Beverley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
T shirts
Simon was extremely helpful showing me where the tshirts were that i was looking for and assisting with sizing brands offers checking online etc. Nothing was too much trouble.
Fantastic customer service which currently is sadly lacking in the uk at the moment
22 October 2024
Unprompted review
Reply from Millets - Beverley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent
Very prompt swift polite service by Steve. Always get what we want from Millets
12 October 2024
Unprompted review
Reply from Millets - Beverley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Plenty of stock of boots
Plenty of stock of boots
Knowledgeable staff
Only downside is I've bought the exact same boots a couple of years ago and they were much less.
They're great boots though.
2 October 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Very helpful advice from Holly and an…
Very helpful advice from Holly and an overall easy transaction!
26 September 2024
Unprompted review
Reply from Millets - Beverley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good knowledgeable staff
Good knowledgeable staff, not too pushy, provided great advice. Served by Sam, who helped me choose the correct footwear for next long distance walk. Price matched, which made the decision easy. Would definitely recommend and use again.
23 September 2024
Unprompted review
Reply from Millets - Beverley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Both guys really helpful and chatty
Both guys really helpful and chatty, couldn't have been more kind. Served by Sam who made the shop more fun with his kind words and smiling face.
22 September 2024
Unprompted review
Reply from Millets - Beverley
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
lovely staff
thank you to steve on footwear for finding me the right walking shoes
14 September 2024
Unprompted review
Reply from Millets - Beverley
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
One Punch 🤜
I have worked at millets Beverley for 2 years and decided to leave a review to just say how amazing all the staff are at the store, great sales knowledge across the board with brilliant discounts and always good chat Incase you fancy a natter.
Brilliant Team all round
17 September 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Still waiting for my refund from an…
Still waiting for my refund from an online order. Returned to the Beverley shop on 25/8/24 to avoid return fees. Still waiting for the refund unfortunately…
25 August 2024
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Helpful staff
I needed to return an item and also needed advice on a new purchase.Beil was very helpful in both respects.
13 September 2024
Unprompted review
Reply from Millets - Beverley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff, good prices, some bargains such as the boot bags at £4 each.
7 September 2024
Unprompted review
Reply from Millets - Beverley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service which displayed a…
Excellent service which displayed a knowledge of products available for our specific needs.
19 August 2024
Reply from Millets - Beverley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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