Millets - Bury Reviews 

478
TrustScore 5 out of 5

4.9

Unit 5, Woodfields Retail Park, BL9 5BY Bury, GB


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Rated 5 out of 5 stars

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more

Company replied

Rated 5 out of 5 stars

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more

Company replied

Rated 5 out of 5 stars

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more

Company replied

Rated 5 out of 5 stars

Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more

Company replied


Company details

  1. #67 of 92 best companies in Outdoor clothing and equipment shop
  2. #66 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Bury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom

  • 01617 636620

4.9

Excellent

TrustScore 5 out of 5

478 reviews

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4.9

All reviews

(478)

5,481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Great value for money.

12 July 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Callum was a real help!

Callum was really helpful at Bury store 1184 when serving me, I was buying a pair of pants & he had absolute amazing customer service skills. A real treasure to your shop. Thanks callum for all your help.

29 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Best costume service iv ever had

My name is Theresa Barnes I'm 63 .Today I went to Miller's in bury woodfield retail park to bye a pop up tent to take my grandson camping he is 21 and suffers with his mental health. The sales person was called Scott he went above and beyond his job ,he help me to bye a tent and give me lots of advice were to take my grandson best service I have ever had thank you very much

27 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Chloe was very nice and welcoming.
Nice store, great facilities.

23 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Emily was very knowledgable about the…

Emily was very knowledgable about the type of shoes I needed. Very patient and pleasant

21 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Both Emily and Ri were very helpful

Both Emily and Ri were very helpful, went out of their way to assist me and found me stock i needed that wasnt in the shop! Excellent customer services.
Very good prices and quality, thank you!

14 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Good quality, excellent price

Bought coat online, exchanged in Bury for smaller size, staff were brilliant. Never shopped at Milletts before. But I will certainly go back.

18 June 2024
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Harry ( Bury store)

Harry - Bury (1184)

Brilliant assistance from Harry in the Bury - helpful and knowledgeable . Refreshing to get such great assistance in store - keep it up Millets 😀

15 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Emily - 1184 Bury

Emily at 1184 Bury was great. Really friendly and amazing service. The experience matters and I will definitely be coming back to Millets!

15 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets of Bury - Great Boots, Nice Staff

I ordered some hiking boots from Ultimateoutdoors.com (HiTec, size 11) to replace my same make boots. When they arrived they were a tight fit, despite being the same nominal size as the old ones.

Returned them via Millets of Bury - no fuss, polite, pleasant - definitely use them again.

Refund in less than 24 hrs.

I went back into Millets and tried a few makes on.

Served by Emily and Callum - both smartly turned out, polite, friendly and gave excellent advice re makes and types of boot.

I bought North Ridge boots - ‘NR M Lite Hiker Mid’, size 11. They fit like a glove, have a generous width, and after a few days wearing them around the house are as comfortable as a pair of slippers.

IMHO always worth trying boots on first, and Millets of Bury make the whole experience easy and pleasant.

29 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great assistance

My husband is a wheelchair user, so we asked for assistance, Chloe came to help and was very good with him.
He is unable to see, and has limited mobility.
Chloe gave the right sort of assistance - helpful with the product (lightweigh waterproof jacket), and not too intrusive helping him on and off with the jackets he tried on.
Thankyou very much

5 June 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Good buying experience with Callum

I was very pleased with Callums help and courtesy while buying my new trainers at the Bury store and think he deserves the 5 stars I've awarded him, thanks again from Clive.

31 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Was served by Chloe she said she was…

Was served by Chloe she said she was new Very kind and very happy to help me and a very good asset to the company

30 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The shop assistants at the Bury store…

The shop assistants at the Bury store were extremely helpful as we bought Duke of Edinburgh expedition kit for our son. Harry’s advice was particularly useful in deciding what to buy.

26 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Visited Bury store

Visited Bury store, served by Harry. Great customer service and we got the item we wanted at a great price.

26 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Top class customer service.

I had not been to a Millets store before but as I was passing I thought I'd check it out. I was hoping to find a camping table, why had I not found this store before? I was served by Emily and Ri, they were very helpful, they assembled two possible tables and explained the differences. The table was perfect for what I wanted. Highly recommend a call in.

13 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Absolutely flawless service

Was served by Ri who exchanged my boots without any quibble after 10 months. Have had dealings with this store before and cannot fault the helpfulness of the staff, always try to use Millets/Blacks for my outdoor equipment because of this.

16 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgable staff

Purchase of footwear. Staff member (Emily) knowledgable re. product, efficient and very pleasant to deal with..

9 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served today by Emily Bury 1184.

I was served today by Emily Bury 1184.
I have to say she was very helpful, nothing to much trouble, a credit to your company.

8 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Merrell Walking Shoes

I went to Millets in Bury 1184 and the store staff were extremely polite especially Ri who served us.
Nothing was to much bother and she was extremely polite
Thanks for such a pleasant experience

6 May 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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