While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more
Company replied
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See what reviewers are saying
Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more
Company replied
Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more
Company replied
Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more
Company replied
Company details
- #67 of 91 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Bury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom
- 01617 636620
4.9
Excellent
478 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Ri and Scott very helpful and friendly
Ri and Scott very helpful and friendly
12 March 2024
Unprompted review
Reply from Millets - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Ordered some boots and Evri failed to…
Ordered some boots and Evri failed to deliver, they went straight back to millets warehouse and wouldn’t try to re-deliver. Very bad customer service. Will not be ordering from millets again!.
9 March 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good friendly service here
Good friendly service here. And some great advice off Ri. and Steve. Thanks.👍
7 March 2024
Unprompted review
Reply from Millets - Bury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Professional, knowledgeable and friendly service
Callum was professional, friendly and happy to chat about the products I was purchasing. I asked about exchange policy as the 2 T-shirts were bought as a birthday present for my dad. Callum explained the return/exchange policy and I felt his customer service was admirable.
5 March 2024
Unprompted review
Reply from Millets - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent service
Callum was extremely helpful with my enquiry and offered first class service.
5 March 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great service from very helpful staff.
Great service from very helpful staff.
I wanted a good pair of gloves to help protect my hands during cold spells. The staff helped me to make the right choice that would best suit my needs.
5 March 2024
Unprompted review
Reply from Millets - Bury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Excellent customer service
It’s not often that I write a review but on this occasion it is well deserved at Millets Bury . I was served by Emily at the store who assisted me sorting out an issue. The customer service I got was excellent with my return and then helping me in buying a slightly more expensive jacket that actually suited my needs for an outdoor jacket.
Many thanks.
4 March 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Ri was really helpful
Ri was really helpful and made some great suggestions when I was struggling with my choices. I had an excellent customer service experience in this store, thank you! :)
3 March 2024
Unprompted review
Reply from Millets - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great Customer service at Bury Store
Visited the Bury Store on Friday to purchase some new walking shoes.
The guy who served me (Callum) was superb, He was very patient and let me try on a good number of pairs before with his help, I chose the right ones for me.
Callum unlike a lot of sales persons these days was very helpfull and professional.Well done
With his customer based attitude will go far. A credit to the Company.
I have been using the shoes 'Peter Storm' for two days now and they are fantastic. My last three pairs were Merrell's and they all leaked after 12 months daily dog walking. Much prefere the new ones.
1 March 2024
Unprompted review
Reply from Millets - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Euro trek boots
Callum and RI were very helpful in my purchase of new boots.
29 February 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Brilliant
The staff at Millets in Bury where brilliant very knowledgeable about the products and nothing was to much trouble for them.Well done Millets
26 February 2024
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The most helpful shop assistant
The most helpful shop assistant!
Callum 1184
2 March 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service all around and the…
Excellent service all around and the lady who served me a asset to your company
26 February 2024
Unprompted review
Reply from Millets - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Sale item unfortunately out if stock
Sale item unfortunately out if stock. Staff member - Callum, Bury 1184 was however extremely helpful. He searched databases sourced the correct item/ size and ensured it's delivery to Scotland they arriving two days later many thanks. Matt Lee
25 February 2024
Reply from Millets - Bury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
The shop assistant Harry was very…
The shop assistant Harry was very helpful and polite. We found exactly what we were looking for.
18 February 2024
Unprompted review
Reply from Millets - Bury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great experience
I had a great experience at Millets today, and it's all thanks to Scott! He patiently answered all my questions with a friendly manner. Plus, I got a great discount on shoes! Thank you, Scott, for the fantastic experience. Highly recommend!
11 February 2024
Unprompted review
Reply from Millets - Bury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great shopping experience
Very friendly and approachable. Huge help with choosing clothing atoms and mountain climbing equipment.
Thanks
10 February 2024
Unprompted review
Reply from Millets - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Callum was very friendly and helpful
Callum was very friendly and helpful. Staff are very knowledgeable
Lovely shop will definitely purchase from here again just due to the service itself
9 February 2024
Unprompted review
Reply from Millets - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service from Callum…
Excellent customer service from Callum and Ri. Polite and professional, very helpful and informative when exchanging an item bought online and returned direct to Bury 1184. Would highly recommend and happily shop here again. Many thanks
Dave
8 February 2024
Unprompted review
Reply from Millets - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent Service felt customer service was above…
Truly felt customer service was above and beyond average. Staff went especially out of their way to help. Thanks to Callum and all the lovely staff at bury millets.
7 February 2024
Unprompted review
Reply from Millets - Bury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
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