Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
Company replied
Company details
- #67 of 92 best companies in Outdoor clothing and equipment shop
- #65 of 121 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited today as a pair of walking…
Visited today as a pair of walking boots I purchased 9 months ago became faulty I.e. the sole came off one of them. I had not kept the receipt but had all the info on the boots and my banking app so the store manager authorised a replacement pair. The service was friendly and efficient so I was very happy and would recommend the store to my friends and family.
8 October 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
A pleasant experience
Served by Suzannah who was welcoming efficient and cheerful. What more could you ask for
3 October 2025
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Close but not Close
Unfortunately there are no Millets near me anymore and my closest is Dorking, 40 minutes by car. I rang beforehand and spoke to Malia if they had a certain Swiss Army knife in stock and then drove down to pick it up. Malia was helpful at every stage and cheerful. Thank you. The store was in good condition, neat, tidy and well organised. If I need anything from Millets, this will be the store I go to.
30 September 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Josh was Very helpful and efficient
9 September 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Malia served us very well.
Malia served us very well.
Finding the correct sizes for my wife and I.
She allowed us plenty of time to consider our purchases.
Thank you Malia
9 September 2025
Unprompted review
Reply from Millets - Dorking
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Exchange
Mitch was very helpful and understanding in exchanging an item for us!
8 September 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
polite courteous and professional service
Malia and her colleagues were fantastic, no hard sell just polite courteous and professional service and knowledge. We will keep coming back for both the range of suitable boots and also the great service.
6 September 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Incredibly helpful and friendly service from Amy
Extremely helpful service from Amy
5 September 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Good Millets Experience
Malia was very attentive but not pushy, so the ideal person for me as a customer.
3 September 2025
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service last Saturday from…
Excellent service last Saturday from Josh and his colleague. Best outdoor shop in Dorking.
23 August 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Very helpful
I saw an item on the website and telephoned the Dorking store to see if it was in stock Amy was very helpful and said she would put it to oneside for me. We went to collect it and she had put it to the deuce with a note on it. She was most helpful
24 August 2025
Unprompted review
Reply from Millets - Dorking
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
New Hiking Boots
Thank you to Josh for assisting me with selecting the most appropriate new hiking boots. Great selection, good prices and excellent service!
22 August 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Millets, Dorking
Purchased a jacket today and was served by the shop assistant Amy.The service I experienced was very helpful and friendly.
14 August 2025
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service from Josh at Millets Dorking
Josh was amazing and very understanding, I had an issue with a Rucksack I purchased and he resolved the problem very quickly and to my satisfaction and in fact I bought a new smaller bag of the same brand as well . Josh is very knowledgeable and great with customers
4 August 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Helpful, friendly and efficient service in Dorking
Really helpful and friendly service from Amy in my local Millets store in Dorking. I was looking to buy some new walking shoes and, even though she was having to deal with several customers in the shop at once, she stayed cheerful and calm throughout. True, there's a bigger selection online but this kind of service is why I still try to use an actual store. Thanks, Millets Dorking!
25 July 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
I bought some walking shoes recently…
I bought some walking shoes recently and Amy who served me couldn't have been friendlier or more helpful. I left the ship smiling and very happy with my purchase
23 July 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
So helpful
So helpful, attentive and understanding (I have young children). I also found exactly what we were looking for - my daughter loves her new shoes. Thank you Amy!
24 July 2025
Unprompted review
Reply from Millets - Dorking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Went in for a set of walking boots
Went in for a set of walking boots. Looked after very well by Amy who answered all my questions and checked the stock levels and offered ordering options . Came away with a pair that were the best fit & style for me
26 July 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Very helpful service in store and online
Very helpful and friendly service when choosing boots. Josh went out of his way to make sure I had boots that fitted well.
23 July 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful assistant got me a nice…
Very helpful assistant got me a nice pair of new walking boots. Good comfort too.
22 July 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.