Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
Company replied
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Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
Company replied
Company details
- #67 of 92 best companies in Outdoor clothing and equipment shop
- #66 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
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Excellent advice & knowledge from Mitch
Excellent advice & knowledge from Mitch
8 April 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great value
Picked up a sleeping bag today £16 bargain. Mitch who helped me at the Dorking store was spot on. Very friendly and very helpful.
8 April 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Josh was very helpful
8 April 2025
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Josh was very helpful with a…
Josh was very helpful with a last-minute sleeping bag purchase today. Thank you.
1 April 2025
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent service on our visit today
Excellent service on our visit today. Assistant Malia so helpful searching for the walking boot size I needed that was not in the storeroom. Went out of her way to find what I needed and removed them from the manner in, so I was able to purchase today. Very happy with the polite and courteous assistance especially when very near to closing time. Thank you!
29 March 2025
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service
Great service from the team here - Mitch was super helpful with his recommendation and the products I bought were better priced then competitors...thanks!
27 February 2025
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good gear at the right price
Good gear at the right price.
Staff courteous, helpful and knowledgeable. Shall be calling in again soon.
3 March 2025
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent product, price & customer service
I found exactly the product I needed (a specific rucksack) at a very competitive price. The shop assistant, Aimee, was extremely helpful and provided excellent customer service. Thank you.
27 February 2025
Unprompted review
Reply from Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Mitch is Great
Always have difficulty finding waterproof walking shoes that fit well and are comfortable. Got what I wanted! Mitch was very polite and helpful. For once, stress free shoe shopping.
18 February 2025
Unprompted review
Reply from Millets - Dorking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great experience
Great experience, excellent service from Mitch, will definitely visit again
17 February 2025
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great shop
The shop was just full of decent offers, well laid out and friendly. Very pleased with the service received by Mitch and his colleague. I had asked if there was any other sizes and he helped out and found what I was looking for with ease.
15 February 2025
Unprompted review
Had a great service at Millets choosing…
Had a great service at Millets choosing the right wellies for my son. Mitch was friendly and very helpful!
3 February 2025
Unprompted review
Was served by Mitch who was…
Was served by Mitch who was knowledgeable and helpful. Will definitely be back soon
11 February 2025
Unprompted review
A good and friendly service by Mitch in…
A good and friendly service by Mitch in Dorking. Many thanks…
4 February 2025
Unprompted review
The customer service from the branch…
The customer service from the branch was first class.
I dealt with Mitch who had all the information I needed about a product and found it in stock for me
6 February 2025
Unprompted review
Great service
Friendly greeting from Aimee, who asked if she could help me. She advised on the rucksacks I was considering. I was able to buy the best one for my use. Also good reduction on usual price.
5 February 2025
Unprompted review
Always a good welcome
Always a good welcome - right mix of attention and discretion to wander. Very knowledgeable about products which is always reassuring.
25 January 2025
Unprompted review
Staff member Mitch was extremely…
Staff member Mitch was extremely helpful and a pleasure to be served by.
20 January 2025
Unprompted review
Great customer service
Really friendly and helpful staff from the moment we walked into the shop (Dorking). It made such a difference.
17 January 2025
Unprompted review
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