Great service today from Adam Very knowledgeable and engaging . Friendly service as always from Millets Thank you Julie 😋
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See what reviewers are saying
Daisy gave my daughter some invaluable advice on equipment for her Gold DofE including info on boots, waterproof ratings, the best socks to get and waterproof jackets. Thank you, Daisy for your friend... See more
Company replied
We visited the store in High Street in late afternoon to shop for my son’s DofE kits, and were greeted by Daisy and Chantelle who were just lovely people. Chantelle was especially knowledgeable and pr... See more
Company replied
Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
Company replied
Company details
- #64 of 93 best companies in Outdoor clothing and equipment shop
- #55 of 125 best companies in Activewear shop
- #29 of 54 best companies in Bags and luggage shop
- #60 of 82 best companies in Camping Shop
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
218 reviews
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Great service today from Adam
Great service today from Adam
Very knowledgeable and engaging .
Friendly service as always from Millets
Thank you
Julie 😋
2 May 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service in store today from Gary…
Great service in store today from Gary and Adam and team. Knowledgable staff that helped us decide which shoe is best for our son. Keep up the good work!!
Thanks. T & A
18 April 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Daisy gave my daughter some invaluable…
Daisy gave my daughter some invaluable advice on equipment for her Gold DofE including info on boots, waterproof ratings, the best socks to get and waterproof jackets. Thank you, Daisy for your friendly and helpful manner. The DofE discount was very welcome too!
1 April 2026
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Wonderful experience
We visited the store in High Street in late afternoon to shop for my son’s DofE kits, and were greeted by Daisy and Chantelle who were just lovely people. Chantelle was especially knowledgeable and professional, giving us useful advice about the gears and how to choose a good fit. She was also very kind and offered my son several pairs of trousers and boots to try on, even though it was near the closing time. All the while both ladies were helpful, friendly and patient. Can’t ask for more.
27 March 2026
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful and knowledgeable
Very helpful and knowledgeable. Was no trouble to go up the stairs to get me more shoes to try on. Was able to answer my questions about the brand and different variations of Merrill shoe.
20 March 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great advice and service
7 March 2026
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Knowledgable and helpful
All the staff were very enthusiastic, knowledgeable and helpful. My daughter is doing Silver DofE; and it was great to have staff with practical experience to advise us. Adam who served us is currently working towards his Gold; and his passion and relatability was fabulous. Millets offers a great range of budgets and choice; but that choice can be overwhelming. Adams first hand experience and tips; from which were his favourite meals packs, to which coat and boots would be best over a range of budgets, allowed us to make an informed choice.
17 January 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good knowledgeable service by Adam and…
Good knowledgeable service by Adam and a nice pair of hiking shoes at a good price.
18 February 2026
Unprompted review
Reply from Millets - Guernsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Daisy was very helpful today when…
Daisy was very helpful today when buying our new SCARPA boots for myself & my wife. And she was very knowledgeable about the products. Thank you!
23 February 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The nice lad Adam
The nice lad Adam , was very helpful
I have wide feet, the boots he suggested are very comfortable.
18 February 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
We went looking for male and female…
We went looking for male and female walking boots. We were served by Daisy who was helpful and attentive to our needs.
9 February 2026
Unprompted review
Reply from Millets - Guernsey
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Dealt with very well
22 January 2026
Reply from Millets - Guernsey
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Walking boots purchase
From the moment I entered the shop, Daniel could not have been more helpful. I needed some walking boots for a 29km walk I am doing in March. I told him I needed boots with comfort and waterproofing . Daniel was very knowledgeable and showed me three boots, advising which were best when I tried them on. He also helped with recommending suitable cushioned socks ( which I bought). I left the shop confident I had bought the right kit. Daniel was absolutely spot on with the durability and comfort of the boots. Really happy with the service I received. Daniel was very knowledgeable and helpful.
14 January 2026
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Gary
Gary, in the Millets store in Guernsey, was friendly, professional, knowledgeable and very helpful.
I was looking for walking shoes, hiking boots and clip on snow crampons all of which I bought and all of which are just what I needed.
24 December 2025
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
The young lady Daisy was super helpful…
The young lady Daisy was super helpful this Sunday and provided first class advice. Thank you!! Well done Daisy.
23 November 2025
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Guernsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Kayla
Kayla. Was very attentive and went above and beyond. She spoke very well and my 5yr old son was very happy with his purchase.
28 October 2025
Unprompted review
Reply from Millets - Guernsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Helpful staff
Chantelle and Daisy in store on Sunday. Very helpful with ordering jacket not available in store to be delivered to home address within 5 working days.
12 October 2025
Unprompted review
Reply from Millets - Guernsey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Fantastic customer service
Chantelle and her colleague at the Guernsey store were friendly and very helpful. I needed to buy a sturdy rainjacket and ended up going to the store 3 times that day due to my indecision and browsing other shops. They were so patient and helped me each time with trying on various options. They sourced extra information on the products and helped me work out what I needed for my trip. I left with a good pair of overtrousers and raincoat.
21 September 2025
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Fantastic service from Kyla
Fantastic service from Kyla
Which is rare these days
Nothing was too much trouble
Thank you
17 September 2025
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
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