Met Daisy and Gary in their Guernsey Store recently. Gary has a wealth of product knowledge and Daisy bags of patience. I was able to try a variety of styles of boots and shoes in an unhurried and re... See more
Company replied
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Guernsey shop helpful in re-ordering and taking back my online Blacks purchase but I had to pay again a second time with the assurance my original money would be refunded. After 3 weeks this still has... See more
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Great service while shopping for walking shoes. Staff member (Adam) was very helpful and knowledgeable.
Company replied
We visited the Millet shop in Saint Peters Port on the 15th of June 2026. Having browsed through many of the products and decided to purchase and were amazed how reasonably priced everything was.... See more
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Company details
- #66 of 90 best companies in Outdoor clothing and equipment shop
- #65 of 123 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #61 of 79 best companies in Camping Shop
About Millets - Guernsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
9 The Pollett, GY1 1WZ, St Peter Port, Guernsey, United Kingdom
- 01482 425888
4.9
Excellent
224 reviews
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Great service by Gary
21 May 2025
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Kyla went above and beyond
Kyla went above and beyond, searching upstairs until she found gloves and hats for us that had been put away for the winter. Thank you for all your trips upstairs to find us what we wanted 🙂
5 May 2025
Unprompted review
Reply from Millets - Guernsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Friendly, helpful service
Em was very friendly and helpful and we were made to feel like nothing was too much trouble. Great service, thanks 😊
3 May 2025
Unprompted review
Reply from Millets - Guernsey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Kyla did a fabulous job helping me with…
Kyla did a fabulous job helping me with my purchase today in the Guernsey store
18 March 2025
Unprompted review
Reply from Millets - Guernsey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service from Kyla in Guernsey
26 February 2025
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
I went in looking for walking boots
I went in looking for walking boots, waterproof trousers and fleeces. Kyla offered to help. She was friendly, polite and patient as I tried on at least 4 pairs disappearing downstairs to the stock room without hesitation. Thank you great service
13 January 2025
Unprompted review
Walking boots
Went in looking for walking boots, Luke approached us and offered to help. He was friendly, polite and patient as I must have tried on at least 4 pairs! He was also very knowledgeable about the boots and provided lots of options. A very easy shopping experience and I will certainly make Millets Guernsey my first stop for outdoor wear :)
7 January 2025
Unprompted review
Great, friendly service
Daisy was really helpful helping me and my dad buy walking boots. We tried on lots of different pairs that she was happy to bring us and gave good advice.
22 December 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good service
I received efficient prompt attention from a friendly staff member enabling me to select and make my purchase.
29 November 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service and knowledge from Liam.
14 November 2024
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Really great service today!
Really great service today!
Popped in for a new pair of walking shoes, I was greeted with a smile by a chap called Liam, very helpful and knowledgeable, super pleased with my new Merrell Moabs and my new Maitland jacket
6 November 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Daisy
4 November 2024
Unprompted review
Reply from Millets - Guernsey
Hello,
Thanks for giving us your review.
We're always trying to better the service that we offer, it's nice to see that you gave us good marks.
Thanks again for the review,
Millets Customer Care Team
Great customer service and advice
Great customer service and advice, very happy with my new walking shoes. Thank you AZ
21 October 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Daisy was very helpful and…
Daisy was very helpful and knowledgeable as well as being cheerful and efficient
4 October 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I needed a pair of walking shoes
I needed a pair of walking shoes, some had price reductions. I ask to find what they had in my size. Came back with options and advice. Great service.
14 September 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very good service by Luke in store…
Very good service by Luke in store great knowledge and professionalism
16 August 2024
Unprompted review
Reply from Millets - Guernsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Guernsey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Daisy was very helpful today and made…
Daisy was very helpful today and made our shopping experience a pleasure. Thank you
25 August 2024
Unprompted review
Reply from Millets - Guernsey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Helpful staff & good range of stock
Helpful staff & good range of stock
22 August 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Rain gear help
I went in to find out more about rain gear. Gary talked me through ratings, coatings, and how to maintain them. He was very knowledgeable and super helpful!
22 August 2024
Unprompted review
Reply from Millets - Guernsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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