Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... See more
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Great quality, great prices and great customer service. Mya gave me exceptional help for finding the best camping equipment. I was very pleased with the price it came out at and for the support I was... See more
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Today I went in to buy a pair of boots and waterproof trousers, fantastic service from Mya and Caroline , very knowledgeable and friendly. Will definitely be back .
Company replied
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... See more
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Company details
- #67 of 92 best companies in Outdoor clothing and equipment shop
- #66 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Keswick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
73 Main Street, CA12 5DS, Keswick, United Kingdom
- 01768 800372
4.9
Excellent
400 reviews
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Nothing was too much trouble
Nothing was too much trouble, very helpful. 👌
3 July 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I was passing Millets in Keswick today
I was passing Millets in Keswick today, saw there was a sale on so popped in to look at the trainers , some great deals on, I was served by a young guy called Nat who could not have been more patient or helpful, I walked out with a great deal on two pairs of trainers . Thank you Nat, you’re a star 👍
29 June 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Genuinely the best customer service I…
Genuinely the best customer service I have experienced in a very long time. Nat was so kind and helpful. I purchased some walking shoes and wanted a rucksack for a long distance walk. Nat patiently helped me choose the right one, he showed me the nifty features and fitted the rucksack for me. And I hadn't realised that as a National Trust member I benefitted from a discount so that was an added bonus at the end.
29 June 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service, advising us on product suitability, difference between products, and value choices.
28 June 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
An unexpected purchase
On holiday in Keswick when my daughter & I came across Millets. I have been contemplating buying myself another sleeping bag but have never got round to doing it. I sleep in a sleeping bag preferable to sleeping in bed since my husband died. I am over 80 yrs old. Went in & saw one I liked at a reasonable price but needed to know whether it was machine washable or not.I approached Mark who was quite busy at the time and after a few minutes he came back to us. He was very helpful, found the tag inside. I couldn’t do that as it was too high for me to reach. He waited until I was satisfied, no rush and then saw to the sale. A nice unexpected experience & I am loving my new sleeping bag
24 June 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
We needed a tent quick ..
We needed a tent quick ... Having left poles at home! The only shops in Keswick that had a tent that i can stand up in were Blacks and Millets. I was very happy with the choice in Millets and chose a very nice adhara 500 by Berghaus. Very pleased with the tent which was priced very competitively and Mark who served us was great - helpful, enthusiastic and friendly
7 June 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
My wife needed a pair of walking shoes…
My wife needed a pair of walking shoes and had a large choice to choose from. Our sales assistant,Riley, was very helpful and informative. Nothing was too much trouble. We left with a pair of shoes which have been used straight away.
5 June 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Top store full of top blokes and blokettes
Amy and crew are absolutely awesome - big fan of the front desk display featuring sheep and cow statuettes. I would like to see a comeback of the Cumbrian giant lake frogs, mind you.
7 June 2024
Unprompted review
Reply from Millets - Keswick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great service from Riley
Found exactly what I was looking for at a good price. Riley was friendly and knowledgeable and could not have been more helpful- a great experience.
26 May 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Helpful staff
Staff member Caroline very helpful and patient while attending us.
21 May 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great experience.
Great experience.
Caroline was very friendly and let us know that we could get discount because we were members of the caravan and camping club. We bought two rucksacks for ten pounds each. An absolute bargain.
21 May 2024
Unprompted review
Reply from Millets - Keswick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great customer experience
Mark was very knowledgeable and helpful in giving advice on walking shoes! And again when we went in two days later for socks! Very pleasant experience thanks 🤩
14 May 2024
Unprompted review
Reply from Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Keswick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Served by Melinda today
Served by Melinda today, what a genuinely lovely lady, so helpful and very knowledgeable. Always great products and good prices too with our C&MC card discount it makes it even better to shop here!
6 May 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very friendly and helpful staff
10 May 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great customer service from Amy who was…
Great customer service from Amy who was pleasant and helpful throughout my visit would highly recommend and will return
11 May 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Very professional & excellent service…
Very professional & excellent service by Mark. Thank you.
10 May 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Thank you Melinda in Keswick
Thank you Melinda in Keswick. Kind & helpful. We love our purchases. Appreciate all the help & excellent service. 💚 p.s and the dog treats for the pooch 🐶
6 May 2024
Unprompted review
Reply from Millets - Keswick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Amy at the Keswick store was very…
Amy at the Keswick store was very friendly and helpful when I was purchasing a new pair of walk boots. Great customer service!
6 May 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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