Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more
Company replied
Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more
Company replied
I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more
Company replied
Company details
- #67 of 91 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Newquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
12-14 Bank Street, TR7 1JF, Newquay, United Kingdom
- 01637 808971
4.9
Excellent
770 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not ready to collect when stated
15 June 2026
Reply from Millets - Newquay
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Popped in today to get some camping…
Popped in today to get some camping bits. Was greeted and helped by Grace and Matt, who were very friendly and advised me on the best items to get. Great shopping experience in a very tidy, well laid out store.
22 June 2026
Unprompted review
Reply from Millets - Newquay
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Newquay
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent customer service
Great team at working at Millets Newquay, knowledgeable, always helpful, friendly and give excellent customer service.
Wish all Millets stores had staff like these guys.
13 June 2026
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Newquay
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
A good store with friendly staff.
Ordered sandals online and delivered to store with no issues
1 June 2026
Reply from Millets - Newquay
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Newquay Millets…
We have been visiting Newquay Millets regularly over the last few weeks to finalise a purchase of walking boots.
All staff have been professional, courteous & informative.
Today we made our purchase, assisted by the very knowledgeable Rob.
Such a great service from our local High Street. Far better than purchasing on line.
Use it or lose it!
7 June 2026
Unprompted review
Reply from Millets - Newquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Super friendly and helpful staff
Super friendly and helpful staff. As a visually impaired person, Adrian was so helpful. Thank you! :)
6 June 2026
Unprompted review
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Many thanks to Rob who helped me find a…
Many thanks to Rob who helped me find a comfortable pair of walking boots - even if they weren’t the ones he recommended.
22 May 2026
Unprompted review
Reply from Millets - Newquay
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Visited Millets Newquay yesterday
Visited Millets Newquay yesterday. We were served by Adrian. He was extremely helpful and friendly. A great experience the personal touch. Thank you.
29 May 2026
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Rob at the Newquay branch made the…
Rob at the Newquay branch made the experience great because he was attentive, polite, courteous and informative about the product. Rob went above and beyond to meet my needs he was excellent. Well done Rob I will be back soon. Many Thanks
29 May 2026
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Store has great prices with great customer support.
Store has great prices and Rob was extremely helpful will giving constructive and clear advice. Nothing was too much trouble when trying new clothing.
Rob gave great customer support and service. Highly recommend.
28 May 2026
Unprompted review
Reply from Millets - Newquay
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Choosing waterproof walking shoes
Rob was very helpful when we were choosing waterproof walking shoes. He went out of his way to give good advice and was very polite and patient. We both bought the right shoes for us and were very satisfied with our purchase.
18 May 2026
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Newquay
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service, really friendly, know their stuff, really love my new Merrell's. Will definitely buy from there again. Thanks
9 May 2026
Unprompted review
Reply from Millets - Newquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Click and collect service very…
Click and collect service very efficient and convenient as I was on holiday and could collect from their branch of Millets. Very helpful staff
18 April 2026
Reply from Millets - Newquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great shoes and outdoor equipment for a good price
Nick was very helpful when I was on the search for walking shoes. Nick was patient, knowledgeable and attentive to my shoe needs.
They have a lot of variety in this shop, not just shoes but clothes and basic outdoor equipment.
Very helpful- thanks so much!
7 May 2026
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service
We've been in this store a few times now to get equipment for my children who are in the cadets.
The staff are always incredibly helpful, friendly and take and interest in their squadron and the events they are going to.
It's a pleasure to shop here and despite it not being our local store, we are happy to travel from Helston.
1 April 2026
Unprompted review
Reply from Millets - Newquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Matt and Adrian were very helpful!
Matt and Adrian were very helpful in assisting me on buying what I needed, very informative and friendly. Strongly recommend!
4 December 2025
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.