Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
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Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more
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Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more
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I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more
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Company details
- #67 of 91 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Newquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
12-14 Bank Street, TR7 1JF, Newquay, United Kingdom
- 01637 808971
4.9
Excellent
770 reviews
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Having had our online order mislaid by…
Having had our online order mislaid by the courier, and an impending DofE expedition we were left in a situation of no equipment and payment for a large order twice until refunded. However upon calling our local store we couldn’t have asked for better service. James Davies not only arranged our refund, he took his time to piece together every piece of equipment that we needed, offered great advice, incredibly patient on a busy late afternoon, knowledgeable, and nothing was an inconvenience. Jamie deserves high praise. We certainly will be going direct to store from now on, and have recommended to our group to see James too. Well done, and thank you!
2 May 2025
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Amazing customer care
This morning I took in a parcel for drop off - I had not printed part of the required label so it wouldn’t scan. Sarah S went above and beyond to solve my problem so I didn’t have to take the parcel home and start again! Thank you so much😊.
30 April 2025
Unprompted review
Reply from Millets - Newquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Brilliant service with my UPS delivery
Brilliant service with my UPS delivery
26 April 2025
Unprompted review
Reply from Millets - Newquay
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Millets Newquay
Can’t fault the service at Newquay Millets. Served by Holly who has ordered online for home delivery twice now when items we needed were out of stock in store. Always a pleased to by from this shop as all staff are so helpful. Even our dog enjoys the shop as he’s guaranteed a treat.
26 April 2025
Unprompted review
Reply from Millets - Newquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Newquay
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
What an impressive service Millets Newquay
What an impressive service. Sarah who worked there was so passionate and had so much patience with me. I was buying walking shoes and she let me try on different shoes and guided me through the whole process.
8 April 2025
Unprompted review
Reply from Millets - Newquay
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Millets Customer Care Team
Looking for walking shoes for my…
Looking for walking shoes for my oversize feet and so glad I ended up in millets in Newquay. Amazing service, knowledge and advice and an amazing price so I purchased two pairs of extremely comfortable Merrell shoes. Love them and already had several hours in them. Thank you SJ.
4 April 2025
Unprompted review
Reply from Millets - Newquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
So glad I popped into Millets to look…
So glad I popped into Millets to look at walking boots. Kayleigh was very knowledgeable and gave great advice about the different levels of boots. Happy with my Scarpa boots. Thank you Kayleigh.
31 March 2025
Unprompted review
Reply from Millets - Newquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very good instore experience in the…
Very good instore experience in the Newquay shop yesterday. The shop assistant Sarah R was so helpful and facilitated both my mother and I buying a jacket. Great service, great shop!! Thank you. 😁
9 March 2025
Unprompted review
Reply from Millets - Newquay
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Me and my partner was out in Newquay…
Me and my partner was out in Newquay looking for some hiking boots which we visited many shops, we pop into this one store millets & we had a look around and found the perfect walking boots we was after, the guy working there who’s name is James, was absolutely lovely, he bought us 2 different sizes as me and my partner had to size down 1 but James was amazing at serving us today 8th march 2025, and was even making general conversation with us which we felt so comfortable and at home at the shop with James, he was super amazing, excellent communication skills, & went above and beyond, I do wish more people like James existed in more shops!
8 March 2025
Unprompted review
Reply from Millets - Newquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Absolutely amazing service
Absolutely amazing service from James and SJ today.
Just popped in looking for a bum bag but found two amazing ski jackets thanks to them both and one was in the sale!
They were both super helpful and so knowledgeable about the products.......it was great to meet them and get such lovely outfits that fit perfectly.
7 March 2025
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
The sales assistant James was extremely…
The sales assistant James was extremely helpful and gave good advice without being pushy
7 March 2025
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great service
Holly was so helpful with trying to buy extra wide walking boots. She brought so many different boots to try.
16 February 2025
Unprompted review
Reply from Millets - Newquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Got some advice re bootlaces
Got some advice re bootlaces. Also purchased some Bridgedale socks and advised buy 1pr 2nd half price. Win win! More advice on a pair of Brasher boots. Sarah R and Holly are always knowledgeable about any products I have bought and asked advice on. Many thanks
10 February 2025
Unprompted review
Usual Excellent Service
Usual excellent, friendly service from Millets staff. Great products at reasonable prices.
29 January 2025
Unprompted review
Excellent staff and good range of waterproofs
James in the Newquay store was so helpful finding me the right pair of waterproof trousers. He was very knowledgeable and friendly and I will definitely be returning to the store again.
28 January 2025
Unprompted review
Excellent Customer Service
We were served by Holly today. We were looking for hiking boots/shoes for the family. Holly was very helpful, cheerful professional and went above and beyond. Her customer service was second to none and surpress our expectations. An asset to the company.
25 January 2025
Unprompted review
James was an absolute gem
James was an absolute gem! He helped me to decide which coat to buy and had such a lovely smile and kind manner. I’ve been back since to buy another one. Thank you, James
7 December 2024
Unprompted review
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