Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more
Company replied
Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more
Company replied
I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more
Company replied
Company details
- #68 of 91 best companies in Outdoor clothing and equipment shop
- #66 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Newquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
12-14 Bank Street, TR7 1JF, Newquay, United Kingdom
- 01637 808971
4.9
Excellent
770 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommend Millets Newquay
Visited Millets Newquay to look at walking boots this week. James was very helpful. He was knowledgeable about the stock and products. Excellent friendly customer experience. Highly recommend shopping for outdoor gear in this store.
🥾⭐️⭐️⭐️⭐️⭐️
10 January 2025
Unprompted review
James
James was on hand to answer any questions that we asked, and was incredibly knowledgable! Thank you!
11 January 2025
Unprompted review
I was served by Sarah today who was…
I was served by Sarah today who was very helpful, polite and patient.
Great job 👍😁
11 January 2025
Unprompted review
Excellent service every time I go there.
Excellent service every time I go there.
4 January 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tip top service in Newquay
Although the store didn’t have the product I wanted, Sarah was about as helpful and friendly as anyone could be. She was also very helpful in trying to track down a UPS parcel, the delivery of which was vital before the holiday struck.
Pay rise and complimentary Terry’s All Gold required in my opinion. Take it easy all.
24 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sarah and the staff in there are super…
Sarah and the staff in there are super helpful
27 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Very friendly helpful staff
4 November 2024
Unprompted review
Reply from Millets - Newquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Lots of nice products and lovely staff
Lots of nice stock available & good selection of sizes. Very helpful and friendly staff who, not only helped me with my selections, but were very kind and hospitable with my young children. In particular, James was very helpful and knew a lot about the products. I felt very welcome and well catered for.
21 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Sarah and Holly
Sarah and Holly were very helpful and went out of their way to find the right product for me. Genuinely pleasant experience and would definitely recommend to friend and family.
18 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
amazing staff so friendly and helpful…
amazing staff so friendly and helpful see you all in the new year
13 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - Newquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I was looking for a pair of replacement…
I was looking for a pair of replacement walking shoes and James @ the Newquay store was extremely helpful and knowledgeable. He gave me great advice on the particular brand I was looking at which resulted in me buying a new pair of Merrells
11 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Top quality service by James at the…
Top quality service by James at the Newquay branch. A great outlet stocking a wide selection of outdoor products. Thanks!
1 December 2024
Unprompted review
Reply from Millets - Newquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent service and great value for…
Excellent service and great value for money.
30 November 2024
Unprompted review
Reply from Millets - Newquay
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
I went in to look at walking boots...
I went in to look at walking boots. I was served by James who was friendly, knowledgeable and very helpful. Helped me choose a pair and I'm very happy with them.
29 November 2024
Unprompted review
Reply from Millets - Newquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Sarah was really helpful & went the…
Sarah was really helpful & went the extra mile to help me choose a rucksack.
24 October 2024
Unprompted review
Reply from Millets - Newquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful friendly staff
The staff were all so lovely and helpful with my millions of questions, thank you so much
27 November 2024
Unprompted review
Reply from Millets - Newquay
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
5* Millets Newquay
I was served by who I now know to be Sarah S. Sarah went above & beyond today to help me, therefore I HAD to leave this 5* review here today as I am incredibly grateful for all she has done for me. I am one very happy customer. Thank you Sarah S! And Merry Christmas to you all :)
26 November 2024
Unprompted review
Reply from Millets - Newquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Excellent store
We went to millets newquay to buy boots for my son’s d of e . Kayleigh was really helpful and we will be back to buy some other clothing
16 November 2024
Unprompted review
Reply from Millets - Newquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.