Millets - Newquay Reviews 

770
TrustScore 5 out of 5

4.9

12-14 Bank Street, TR7 1JF Newquay, GB


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Rated 4 out of 5 stars

Purchased a Gazebo for an outdoor event and was concerned that it was not going to arrive at the store in time. Nick at the Newquay store was very helpful and promised to ring me as soon as it arrived... See more

Company replied

Rated 5 out of 5 stars

Excellent staff and choice. Unlike online, happy to show you the products and use their knowledge and understanding to get the right piece of kit for what I needed. Really friendly and with a ‘Sco... See more

Company replied

Rated 5 out of 5 stars

Grace/Stacey engaged with my family really well and was genuinely interested in talking to us. She dealt with the transaction in a very professional manner and was responsive to all our requirem... See more

Company replied

Rated 4 out of 5 stars

I bought a mid layer, light fleece, with quarter zip, and a hooded, full zip fleece jacket. Millet's own brand OEX, and very nice fit, in bright colours. Come on Millets! Enough of the boring black c... See more

Company replied


Company details

  1. #67 of 91 best companies in Outdoor clothing and equipment shop
  2. #65 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #61 of 79 best companies in Camping Shop

About Millets - Newquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 12-14 Bank Street, TR7 1JF, Newquay, United Kingdom

  • 01637 808971

4.9

Excellent

TrustScore 5 out of 5

770 reviews

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4.9

All reviews

(770)

5,559 reviews in the last 12 months

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Rated 5 out of 5 stars

Called into Milletts Newquay didn’t…

Called into Milletts Newquay didn’t realise it was almost closing time looking for a couple of fold up Mac’s
Sarah R came over to see if we needed any help and she was brilliant showed us what was available asked us if we would like to try the garment on and was generally a very helpful person considering it was at the end of a long day the service was first class
We purchased two macs

19 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Nice lady SJ served me today

Nice lady SJ served me today. Great help and service. A credit to the Millets chain 👍👍👍

13 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

Assistant James was very friendly and helpful. Didn't have jacket in my size so he suggested that he could order it on line in my size to my home address, which he did. Super efficient.

12 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in for new shoes

Went in for new shoes, had holly help me and was super helpful, nothing was too much trouble, even left with things I didn't know I needed!

9 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and Knowlegable

Love coming into Newquay Millets, all of the staff are super knowledgeable and helpful. Nothing is too much trouble. Amazing customer service and a great looking store.

9 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful member of staff ( Holly )…

Very helpful member of staff ( Holly ) very patient with me and other customers. Thanks

9 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from very efficient…

Excellent service from very efficient and friendly staff (Holly and Sarah). Thank you😎.
Nothing to much trouble and great product knowledge.

6 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets, Newquay

Whilst in Millets, Newquay, looking for new walking boots, I had the pleasure of Robs assistance. He was courteous, polite, knowledgeable and patient despite it being busy.
Gave useful advice on how to clean and protect my boots. I also bought a waterproof jacket after having again, excellent advice from Rob.
I love the fact that they accept the Blue Light card too.
Many thanks for making my shopping experience easier.

5 September 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Had a great experience shopping at…

Had a great experience shopping at Millets in Newquay. Holly who served us was an absolute star. Really Knowledgeable and so helpful and attentive. Seen as we live here we will definitely be returning to the store. Thanks for a perfect experience Holly.

27 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Visit Newquay Milletts

Visit Newquay Milletts
Both occasions greeted by staff.
Kayleigh at Millets Newquay secured the sale, efficient, helpful, and interested. Clearly interested in hiking etc herself. Thank you. Great trekking rucksac at a cracking price.

29 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

5 star Millets

Kayleigh was the assistant we had pleasant dealings with. I saw a shirt that quite liked and it was offered on sale reduced from £30 to £19. However, once the code from the label was scanned it showed £30. Kayleigh saw where we had picked up the shirt and quickly realised the whole rail of shirts had been wrongly priced. No quibble, the shirt was purchased for £19.
We are regulars in this shop and always have found the staff helpful & accommodating 👍🏻

25 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Such a helpful friendly team in the…

Such a helpful friendly team in the Newquay store .
Helped by Sarah R but all
The ladies were lovely and very knowledgable . Great experience in this store

27 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

While camping near Newquay an airbeam…

While camping near Newquay an airbeam on our vango tent popped. James at millets newquay went out of his way to find an alternative which saved our holiday. Many thanks.
Leanne and James

18 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Waterproof jacket

Kayleigh was very knowledgeable and informative about the waterproof jackets and helped us choose the correct jacket for our needs. Excellent customer service, we will shop there again with confidence

25 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Kayleigh

Kayleigh, was fab and v friendly & kno2 about the product we were purchasing.

25 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Went into Newquay branch looking for a warm jacket as I didn't bring one warm enough with me for my holiday. A lovely lady called Sarah R could see me browsing and offered to help me.
I explained what I wanted and what I wanted to pay sns she offered to go up to the stock room to see if she had more there. Sarah came down with a lovely jacket and explained what it was made of and that it was shower proof too.
I tried it on and was really pleased so I purchased it. Sarah was very helpful

18 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

A well run shop.

A well run shop. Nick was most helpful and generally they were all keen to make the visit memorable for the right reasons. They had my size in stock which is always great.

20 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Thankyou Sarah and Sarah.

Thankyou, Sarah and Sarah. You have saved my bacon again by helping me with my berghaus air tent. You have great knowledge about camping in general and you're always a great help when we're in newquay.

21 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service in Newquay Millets store

Great service in Newquay Millets store. Friendly staff and great sale price!

17 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

We was looking for a single camping…

We was looking for a single camping cooker , we was served by James, who recognised our accents and asked what part off Wales we was from , James happened to be from our area , all these miles apart , who would thought it , anyway excellent service by James , Thank you and enjoy Cornwall

17 August 2024
Unprompted review
Millets - Newquay logo

Reply from Millets - Newquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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