My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more
Company replied
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See what reviewers are saying
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more
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Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more
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Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
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Company details
- #75 of 93 best companies in Outdoor clothing and equipment shop
- #75 of 122 best companies in Activewear shop
- #39 of 59 best companies in Bags and luggage shop
- #66 of 80 best companies in Camping Shop
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
502 reviews
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Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service
Great customer service, knowledgeable staff and understanding of personal circumstances.
21 June 2025
Unprompted review
Reply from Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
First tent in 8 years
My wife and I went in looking for a tent so we can start camping after a 8 year lay off . The young lady that served us Katy was very helpful. She answered all our questions and needs like can we stand upright in the tent and time to erect the tent . Well we left with a tent in hand and felt we had a great positive service from this young lady and we’re not pushed into buying what we didn’t want . Thank you Katy
19 June 2025
Unprompted review
Reply from Millets - Penzance
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Good experience in every respect.
Gina was very helpful when I was paying for tent pegs, mallet and peg extractor. There was also a gentleman working alongside who showed me where they all were. Really good service from both. Makes shopping there a pleasure.
10 June 2025
Unprompted review
Reply from Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
As a visitor and a photographer I needed new footwear..
As a visitor and a photographer, I found I needed some new footwear for the paths and tracks in the area. At Millets Penzance, there was a sale. Service was prompt and helpful. Gina was friendly and I left with the walking shoes I was looking for, plus socks and waterproof trousers.
8 June 2025
Unprompted review
Reply from Millets - Penzance
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Staff are friendly and helpful
Staff are friendly and helpful. Advised on right size. Allowed me to put on one of their fleeces under the waterproof jacket I was interested in to get me up to my winter chest size.
2 June 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Good store, friendly staff.
Bought a few items at this store and have always received good service particularly from William. Always friendly, knowledgeable and helpful.
25 May 2025
Unprompted review
Reply from Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Top notch!
Katy looked after us so well when we went in to buy some new walking shoes, she was incredibly helpful and polite and even made friends with our dog and gave him some treats! Thanks!
3 May 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The Penzance store have such a friendly…
The Penzance store have such a friendly and efficient staff team. Telephone requests for stock item information are accurately answered and items put by on request
15 May 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Went in to buy trainers for a trip to…
Went in to buy trainers for a trip to Scotland . Katy was a great help, even showed me a cheaper pair than I was looking at. She gave me time to choose and was extremely helpful. Her colleague Gina helped too.
I was in the store on Monday with a friend , who was buting some walking boots. Again. Great service. Different staff but the ethos and customer care in the Penzance store is exemplary . Well done all of you
15 May 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent, friendly and helpful
Katy and Jade were super helpful and knowledgeable in helping me choose my walking boots. They gave plenty of time for me to walk around and decide. A brilliant service and reasonable price. Thank you. We will shop here again.
10 May 2025
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great camping shop
Great camping shop, staff are helpful and prices are competitive plus a good range of stock. Frequently shop here.
24 April 2025
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service
Excellent service from Jade and colleague. Really informative friendly and polite.
26 April 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Fantastic customer service
I popped in to get a pair of gloves and ended up buying lots more! Superb service from both Katy and Will. Much appreciated.
17 April 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Super customer service
Super customer service! Doug listened about what I was looking for, showed three alternatives and one was the best... so I bought.
Well done, Doug.
Keep Penzance shopping LIVE!
28 February 2025
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Gina was so friendly and helpful
Gina was so friendly and helpful, she brought me the Berghaus walking boots that I'd been looking to replace and was very chatty.
25 March 2025
Unprompted review
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service and the staff…
Great customer service and the staff were very helpful. Mainly Zac and Gina,,,😁
2 March 2025
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
The lady attending us was very helpful…
The lady attending us was very helpful and knowledgeable. Items are also well priced
28 February 2025
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Super helpful staff
Gina in the store was very helpful, and even pointed out a special offer I hadn’t spotted that saved me a few pounds. Thank you Gina!
21 February 2025
Unprompted review
Reply from Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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