Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased... See more
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Wow , the best customer services in Tenby , have been to the shop a few times and always had the best service .Today was 1st class thanks to the shop assistant Martha,totally fantastic and an asset to... See more
Company replied
Always happy to purchase my outdoor walking shoes/boots from Tenby branch very friendly and great advice
Company replied
I bought a hiking stick which was good for a week, until one of the adjustor clips fell out never to be seen again. This clip is used to adjust the height of the stick. Have now replied to millets... See more
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Company details
- #65 of 93 best companies in Outdoor clothing and equipment shop
- #57 of 125 best companies in Activewear shop
- #29 of 54 best companies in Bags and luggage shop
- #61 of 83 best companies in Camping Shop
About Millets - Tenby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10 High Street, SA70 7EU, Tenby, United Kingdom
- 01834 820160
4.9
Excellent
313 reviews
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Happy shopping
Always happy to purchase my outdoor walking shoes/boots from Tenby branch very friendly and great advice
23 April 2026
Reply from Millets - Tenby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great customer service.
Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased we have this Millets shop in Pembrokeshire as most of the other outdoor shops in the county only offer pretty low budget outdoor gear.
25 April 2026
Unprompted review
Reply from Millets - Tenby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Wow Martha
Wow , the best customer services in Tenby , have been to the shop a few times and always had the best service .Today was 1st class thanks to the shop assistant Martha,totally fantastic and an asset to Millets, so knowledgeable with clothing/ equipment and hiking boots .I was buying items for my son’s Duke of Edinburgh trip and the help she gave me was the best and we bought all the items we needed . She was so patient and kind when my son was trying on lots of boots … can’t thank her enough , definitely my first shop to go to in Tenby !
16 April 2026
Unprompted review
Reply from Millets - Tenby
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Millets Customer Care Team
Very helpful staff, equally important were not ‘pushy’. Vanessa helped guide us to where the items were, always with a smile - we really felt looked after!
Vanessa was on hand to help us find exactly what we were looking for and in the right sizes. She was very helpful without being pushy.
6 March 2026
Unprompted review
Reply from Millets - Tenby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Lovely dog walking trousers in the rain.
Good quality.
Good price.
Millets are a trustworthy shop we buy a lot of things from there. I would recommend
They do what they say they are waterproof and good material. Comfortable and warm.
We bought these trousers on line but we buy a lot at Millets in Tenby. Great staff.
27 January 2026
Reply from Millets - Tenby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Lovely Grace from Tenby
I was served by a girl called Grace who couldn’t be more helpful. She was very polite and pleasantly. Meanwhile, the girl next door in Trespass was ignorant and rude.
13 January 2026
Unprompted review
Reply from Millets - Tenby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
good while it lasted (a week)
I bought a hiking stick which was good for a week, until one of the adjustor clips fell out never to be seen again. This clip is used to adjust the height of the stick.
Have now replied to millets customer care, will see what happens.
3 January 2026
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Great service by Stuart at Millets in…
Great service by Stuart at Millets in Tenby, tried numerous pair of walking boots and man has patience of a saint!
I end up getting great pair..
See you again soon!
27 December 2025
Unprompted review
Reply from Millets - Tenby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great service in Millets, Tenby
Martha and Emily were very welcoming when coming into the store. They were very helpful, great service! Which is great to see in this day and age.
18 December 2025
Unprompted review
Reply from Millets - Tenby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Kind and incredibly helpful
Martha and Eva were so kind and incredibly helpful. Went out of way to help in any way they could. An example for all millets employees.
7 December 2025
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful and friendly customer service
Helpful and friendly customer service. Grace was attentive and took the time to help us find the right product.
25 November 2025
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Tenby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
A kind gesture
I wanted to buy four camping chairs but could only carry two. The assistant, Dianna, said she recognised me as a neighbour and would carry two home for me after she finished work, which she did, in the rain! So kind and thoughtful.
22 October 2025
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Good lightweight warm top
Needed a lightweight, warm top. Good value.
12 October 2025
Unprompted review
Reply from Millets - Tenby
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful staff
4 September 2025
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Friendly and knowledgeable service
Bought some waterproofs as a gift, very helpful as always and reasonably priced products.
18 August 2025
Unprompted review
Reply from Millets - Tenby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service.
Excellent service from Stu (I believe it was Stu anyway) Sorted out several pairs of boots for my wife to try. Great service after the experience we had yesterday in Sports Direct Cardiff. To actually have someone to actually serve and assist was great. Will definitely go back again.
8 August 2025
Unprompted review
Reply from Millets - Tenby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
The sales assistant was very helpful and knowleablr
The sales assistant was very knowledgeable and helpful. I am very pleased with my purchase.
22 July 2025
Unprompted review
Reply from Millets - Tenby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The lady who served me was Grace and…
The lady who served me was Grace and she was very pleasant and had a gorgeous smile. She was also extremely polite. I enjoyed my visit and my t-shirt bargain.
15 July 2025
Unprompted review
Reply from Millets - Tenby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Tenby store
Great effort made by the Tenby store to organise delivery of the chairs I wanted to home, Thanks Emily
16 July 2025
Unprompted review
Reply from Millets - Tenby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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