Millets - Tenby Reviews 

319
TrustScore 5 out of 5

4.9

10 High Street, SA70 7EU Tenby, GB


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Rated 5 out of 5 stars

Visited this store today after seeing offers in the window, initially we were looking at beach dryrobes... The young ladies were ever so helpful and friendly asked could they help, said I was just... See more

Company replied

Rated 5 out of 5 stars

Apart from buying for the cooler shopping bags my cat has liked it in this hot weather with a little towel or blanket on top of it

Company replied

Rated 4 out of 5 stars

Popped in (22/5) to get some advice about a rucksack, disappointed with the fact that 3 young female member of staff on the till all having a gossip and too busy to help me and my wife. It was only wh... See more

Company replied

Rated 5 out of 5 stars

Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased... See more

Company replied


Company details

  1. #67 of 92 best companies in Outdoor clothing and equipment shop
  2. #65 of 121 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Tenby

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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4.9

All reviews

(319)

5,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have visited the store many times…

I have visited the store many times over the past few years. There is always a good range if products. I have been served by Grace on most of my visits and she is always friendly and knowledgeable.

7 March 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served today by Emily and Eva who…

I was served today by Emily and Eva who were both so helpful and knowledgeable. I was shown some really good deals on clothing when I asked about items I was interested in. It was so lovely to be served by two lovely, polite, friendly young ladies.

21 February 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I visited Millets in Tenby today to…

I visited Millets in Tenby today to consider the purchase of a pair of walking shoes. I was served by Emily with patience and care. She was courteous professional and polite. I bought the shoes!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

I was served by DIANA at millets tenby

I was served by DIANA at millets tenby, she was very knowledgeable and welcoming and friendly, her expertise and patience resulted in me making the right choice one boots.
Thank you.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Great team !

S
uper friendly and helpful team in today. Emily and two colleagues.

Nice to go into a shop with smiling staff !!

Well done folks !!!!

PS fab deals on some kit today 👌

27 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

amazing service from the lovely stuart

amazing service from the lovely stuart

24 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Martha at the Tenby store went above…

Martha at the Tenby store went above and beyond helping with a pair of walking boots

22 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great staff milets tenby

I called millets tenby and spoke to "Emily" she answered phone clearly and spoke with a friendly tone ... after asking if they had a certain product in spoke she made me aware it was and it also was 30% cheaper in their sale ... I visited the store a short time after to collected my item .. I was then made aware that by making this purchase cetain items were now available at 50% marked price .. I selected another item.. Emily was then happy to engage in some idle chit chat whilst the transaction was completed with another member of staff joining momentarily.
Overall this was a very pleasant encounter .. High grade product sold at a attractive price with great customer care.. thanks milets I thought service like this had disappeared

16 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Shopping in Tenby Martha was very…

Shopping in Tenby Martha was very helpful

9 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Tenby 05/12/24

Millets Tenby 05/12/24. I needed to purchase some new outdoor equipment and the young lady who served me was excellent! Her name was Martha and she was very knowledgeable about the boots on offer, really helpful nothing was too much trouble. Also the lady at the till ( I think her name was Diane?) was very polite and I wouldn’t hesitate to shop there again based on the service provided. Well done to these two members of staff!

5 December 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Eva was excellent

Eva was excellent. Really helpful and well informed about the products. 👍

10 November 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

I was pleasantly and efficiently served…

I was pleasantly and efficiently served by Martha and found exactly the hiking trousers I’d been looking for. Plus, as I was able to prove that I belong to a walking club I was given discount! I’ll definitely return.

6 November 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff friendly and…

Helpful staff friendly and knowledgeable about products. Great service

30 October 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Eva who served us was very patient and…

Eva who served us was very patient and helpful

30 October 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Tenby store

Great service from staff member Grace who was not only pleasant and polite while i browsed but informed me of the spend and save promotion which i wasn't aware of. There was another older staff member with blond hair standing by the doorway looking at his phone and greeted no one who entered in the time i was there, I'd guess he was Grace's boss?? Grace deserves better.

22 October 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Every time I buy something from Millets in Tenby I get excellent customer service - and today's visit to replace my worn out walking boots was no exception.

I was given helpful, friendly service and an extremely competitive price by Stu ... and I'm very pleased with my new Peter Storm 'Snowdon II' boots.
The boots I've had to replace were a premium brand and were only 18 months old but I bought them online and it's tricky to get the issue sorted because the online seller and the manufacturer can't agree who is responsible.
So I've bought in store! 👌

14 October 2024
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

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