Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him.... See more
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Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly... See more
Company replied
Went in looking for a work rucksack and although the type of/ configuration of pockets wasn’t on any of the bags I saw, what I did see were a crate of Eurohike rucksacks 25L which were well made and w... See more
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It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock. A potentially wasted journey was rescued with the help of great staff, however... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Worthing
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 Montague Street, BN11 3HE, Worthing, United Kingdom
- 01903 256162
4.9
Excellent
1k reviews
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Great advice
Amelie very kindly got several pairs of shoes for me to try on , none of which were quite right . She suggested the Merrells which I hadn't looked at , I tried them on and they were just right . I've worn them every day for over a week now and the are so comfortable even when worn all day . Thank you Amelie .
20 August 2025
Unprompted review
Reply from Millets - Worthing
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful sales assistant named Kay
Helpful sales assistant named Kay, found the trainers for me to try on, when I presented with a discount code to use that was out of date , she asked if I belonged to any other organisation eg National Trust, when I showed proof she gave me 15% discount. Most people would have just said hard luck and I wouldn’t have got a discount. I would recommend the shop and staff.
26 August 2025
Unprompted review
Reply from Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Worthing: go that extra mile, with a smile
Worthing Store: Not only were the staff very knowledgeable and helpful, I saw them go the extra mile with an elderly gentleman who was exhausted and needed to rest. They sat him down and chatted to him, listening with compassion to his struggles. That kind of experience is what sets this team apart and I left with a great deal on sandals and a smile. Ellie, in particular, made sure that my selection was right for me. Exceptional team!
30 July 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Very helpful staff member (young woman) took my phone enquiry, checked stock and held my tent until I could pick it up.
17 August 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent service- tried a few & found…
Excellent service- tried a few & found what I was looking for.
19 August 2025
Unprompted review
Reply from Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Shaun was very helpful this morning
Shaun was very helpful this morning, we brought two sets of boots this morning and only needed one he was so good. Best place in town for outdoor wear. Staff are always polite, friendly and knowledgeable.
4 August 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Served by Ellie
Served by Ellie, a very polite young shop assistant who was very helpful. My dog loved her thanks to the treat she was given.
27 July 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Ellie was so helpful
Made a mistake with my purchase & went in the following morning to make an addition to my order. There was a member of staff called Ellie who bent over backwards to make sure our needs were met. A refreshing change to have a friendly knowledgeable member of staff these days working in retail sales
25 July 2025
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful Branch Manager (Shaun)
Shaun (branch manager) was super helpful & very patient whilst assisting me make my purchase. I am a Guide Leader and we were lucky enough to be awarded a large grant for new camping equipment. When I went in store to order/purchase, two of the items (I wanted to multiple of) had gone out of stock. He helped me to source alternatives, calculating the prices & offers, so I could maximise the spending of the grant in full. When the online order was processed through the till it calculated cheaper, so he helped me do a second order so all the grant was spent. Everything was ordered & delivered promptly with no issues and we love what we ordered! We are looking forward to Guide camp in our new tents, with our new trolleys & cool bags etc in a couple of weeks! Thanks Shaun!
5 July 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Worthing
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Good service and varied stock
Well staffed, was served straight away and greeted when I entered the shop.
Helpful staff, found everything I was looking for including camping gaz, freezer blocks, sandals and a tripod seat.
Very satisfied with service and availability of items.
10 July 2025
Unprompted review
Reply from Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Customer Service Assistant
Customer Service Assistant, Mason, was so helpful. We have had a problem with the online ordering system . Mason provided a solution really quickly. He was so helpful and polite. Thankyou!
9 July 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
I was looking to buy a particular…
I was looking to buy a particular jacket and the friendly helpful assistant Lily was happy to let me try a couple of sizes on to find the best fit.
Very good service.
6 July 2025
Unprompted review
Reply from Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful
Lily was very helpful and polite in sorting out some walking boots for an old bloke on the hottest day of the year.
21 June 2025
Unprompted review
Reply from Millets - Worthing
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I made a impulse buy of sandals that…
I made a impulse buy of sandals that were displayed outside the shop. Lily served me efficiently and we had a nice conversation about about weather in different areas.
25 June 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
The shop assistant-lily- was very…
The shop assistant-lily- was very helpful
25 June 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Worthing
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Walking shoes
In need of 2 pairs of walking shoes. Ellie was very helpful and patient, giving us advice re comfort and style and sizing of shoes. Thank you
3 June 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very good service in Millets today
Very good service in Millets today, bought some walking shoes, special mention to Ellie who was most helpful
26 May 2025
Unprompted review
Reply from Millets - Worthing
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I was given excellent advice and help…
I was given excellent advice and help by Rowan in choosing some hiking socks I needed for a 26 mile charity challenge,
5 April 2025
Unprompted review
Reply from Millets - Worthing
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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