Good choice of products and some reasonable prices/offers on, they accept blue light discount, but not able to use gift card online and Miller stores are far and few in between these days. The shorts... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice. Shaun was so knowledgeable and help... See more
Company replied
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... See more
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Great customer service. Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received ref... See more
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Company details
- #76 of 92 best companies in Outdoor clothing and equipment shop
- #72 of 119 best companies in Activewear shop
- #41 of 61 best companies in Bags and luggage shop
- #68 of 80 best companies in Camping Shop
About Millets
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
United Kingdom
- 0161 393 7060
- www.millets.co.uk
4.4
Excellent
103k reviews
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Item exactly as described but delivery information not updated
Items arrived well packed and as described but update on delivery slow and no update at all until just before it was actually delivered. The delivery is the only reason I marked it down to 4 stars
25 August 2026
Reply from Millets
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Did what theyre supposed to do
Did what theyre supposed to do - sold items and delivered them.
25 August 2026
Reply from Millets
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
I purchased the tent at a very good…
I purchased the tent at a very good price and the quality was very good too. No problems.
25 August 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fantastically helpful team as always…
Fantastically helpful team as always its such a shame that this store is going not sure what ill do for my outdoors needs!
4 September 2026
Unprompted review
Reply from Millets
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Nice jacket
I am happy with my jacket. The size is a true fit. It arrived when advised. Overall I have no complaints.
25 August 2026
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I sent the goods back as I was told and…
I sent the goods back as I was told and I'm still waiting for my refund. I wonder how long it takes for them to give me my money back.
4 September 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
I love this store in East Grinstead
I love this store in East Grinstead. The staff are always helpful, friendly and knowledgeable. We’ve been using this store for many years which saw my daughter through her Duke of Edinburgh scheme. We often buy birthday gift and Christmas gifts there. The last purchase we made was for two fold up deck chairs for ourselves. I cannot believe that this store is closing the store in Haywards Heath also closed and now there is no local Millets for us. Really, really sad about this. What a shame.
16 August 2026
Unprompted review
Reply from Millets
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
New waterproof overtrousers
Ordered an item at 1:30 yesterday. Delivered at 2pm today.
The right item in a size which fits.
Very pleased
24 August 2026
Reply from Millets
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Top store
Visited this store for many years. Always great stock at reasonable prices. The staff are always very helpful, special shout out out to Sharon today....thx
4 September 2026
Unprompted review
Reply from Millets
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Here is my update from 2 days ago.
Here is my update from 2 days ago.
Still waiting patiently for my order to arrive via an EVRI courier. Sent them email requesting an update. Reply said your parcel seems to have been mislaid. We will instigate a thorough search and this could take 48 hours.
I will be back in touch in 2 days.
Phoned millets, only 15 minutes delay this time. Agent said she doesn’t know where my order has gone and offered to give me a refund. I asked if she could arrange for a replacement pair of boots to be sent out but she said “ we don’t offer replacements, only refunds “
It’s my guess that someone at the EVRI depot is now wearing my boots. What a fiasco, and what a way to discourage customers.
27 August 2026
Unprompted review
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
All I want is a returns label
All I want is a returns label. I have emailed but always the same reply
25 August 2026
Reply from Millets
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
Kept informed every step of my delivery. Really like the quality of the t-shirts. The walking shoes were a really good price
I would buy from Millets on line again
23 August 2026
Reply from Millets
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Fast delivery of a great product
Fast delivery of a great product. Size is perfect and price seems value for money.
18 August 2026
Reply from Millets
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Reply from Millets
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great well stocked shop with helpful staff
Confirmed on the phone they had gaiters in stock. Were happy to exchange gaiters when the first ones I bought were not ideal for me.
24 August 2026
Reply from Millets
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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