Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Both store attendants were very helpful with my questions. Jack was very knowledgeable and made purchasing quick and painless.
Company replied
Company details
- #68 of 89 best companies in Outdoor clothing and equipment shop
- #67 of 127 best companies in Activewear shop
- #35 of 57 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Both store attendants were very helpful…
Both store attendants were very helpful with my questions. Jack was very knowledgeable and made purchasing quick and painless.
17 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Got a great bargain today
Got a great bargain today, Natalie was very helpful
17 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Used the click and collect to the…
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase.
However, the store is closing down next month so the click and collect will not be an option. The store closure may affect people who like to see/ feel before they buy loosing customers.
7 July 2026
Reply from Millets - Bracknell
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Jack was very helpful
Jack was very helpful in finding the right size jacket for my daughter. Good, friendly customer service.
13 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from friendly staff
4 July 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Advice from experienced people
Natalie gave great advice on my purchases, around future care and ok the items I ended up selected to.
Thanks.
27 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Sharon was amazing
Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit to Milletts.
1 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Such helpful staff
The staff are always so helpful in Bracknell Millets, we were served by Natalie, who was very knowledgable and helped us with making a good choice on our purchases.
We are so disappointed to learn that Millets is closing down, we have used the store over the years to purchase boots, walking shoes, clothing, DofE items etc. every time the advise has been spot on re fit of rucksacks etc, such a shame that from now on it will involve travelling out of the borough as there will be no retailer left for theses types of goods in Berkshire!
Purchasing online works with some items, but boots entail trying on many to find the right fit, not easily done with online stores, plus the personal customer service experience is lost.
30 June 2026
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
⭐⭐⭐⭐⭐ Exceptional Customer Care!
I had a fantastic experience at this store today, all thanks to Jack. From the moment I walked in, he went above and beyond to help me. Not only was he incredibly knowledgeable about the product I was looking for, but he also took the time to genuinely listen to my specific needs.
Instead of a generic sales pitch, he tailored advice perfectly to my personal situation, ensuring I walked away with exactly what I needed. It is rare to find this level of dedicated, personalised customer service these days. Jack's expertise, patience, and warm professionalism made all the difference.
28 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing help from Natalie
Amazing help from Natalie! Great customer service
28 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
NATALIE -super star
I asked Natalie to check one item in the stockroom and she was very helpful. Everytime she is ready to give an extra help to find items or to have a solution.
20 June 2026
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Expert advice on DofE expedition equipment
Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see millets close in town it has been an incredibly useful store over the years.
20 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
The customer service was outstanding
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the walking shoes than I'd seen elsewhere but I was just bowled over by the customer service and the shoes are worth every penny and will probably last longer than the cheaper ones I'd seen.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I was served by Natalie today
I was served by Natalie today, this lady has a wealth of knowledge anything outdoors. Great service from all staff, with a friendly atmosphere.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was a very helpful
Jack was a very helpful and knowledgeable assistant that was friendly and able to advise me to the right choice of product. Thankyou!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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