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Rated 1 out of 5 stars

Really poor customer service. Ordered an item and hoped for it to come by the weekend, paid extra for 1 day delivery. Got an email on Wednesday saying my order is packed and shipped. Didn’t get a... See more

Company replied

Rated 1 out of 5 stars

I have a faulty playmat. I contacted customer service over a month ago on 11th December. They asked to provide pictures and order number which I did. Since then I have heard nothing back. I’ve cha... See more

Company replied

Rated 5 out of 5 stars

We had ordered a moonie cappuccino bear for my daughters first birthday present. This was a pre order item but the customer service team were brilliant at updating us through out it's progress in ship... See more

Rated 5 out of 5 stars

Ordered the safari milestone cards. They arrived within expected time frame and are such good quality. They are beautifully boxed and came with an added thankyou card and some sweets! Such a nice adde... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Mimibear, find the latest, high quality at reasonably priced products for all things baby related. From Muslins to clothing to Nursery inspo. Free shipping


Contact info

3.5

Average

TrustScore 3.5 out of 5

761 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service!

It was my first time ordering from
Mimibear, I had a question and messaged them on Instagram and they were quick to reply. Once I’d ordered a Moonie bear, it arrived two days later.
I’d definitely order more things from them again!

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent swaddle set

I have just received my snuggle swaddle set and i am So Happy with it. It’s super cute and soft it also comes in a lovely little box so it’s great for a baby gift, I shall definitely be ordering more from Mimibear shop. I also can’t wait to see my little boy in it ones he arrives in March 🤍

1 December 2021
Unprompted review
Rated 5 out of 5 stars

WOW! What a beautiful little business!

WOW! What a wonderful little business! Ordered a soft play set for our sons birthday, it’s just stunning! Communication is amazing and so personal. Can’t recommend enough. Thank you 😃

26 November 2021
Unprompted review
Rated 5 out of 5 stars

Best thing we bought

Best thing we bought ! From birth and still using everyday and now 10months old. Just ordered the ball pit super soft and comfy perfect 🤩

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Swaddle set

Amazing service & fast delivery. Such beautiful pieces, and fabulous quality.

30 October 2021
Unprompted review
Rated 5 out of 5 stars

5 stars!!

Ordered a swaddle and hat set for the announcement of my baby girl and I’m so impressed with the quality of the product. Such gorgeous items and will definitely be ordering again.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant site

Brilliant site. Lovely products, great communication. Love my order so much I’m going to place another straight away

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Fab little business really quick to…

Fab little business really quick to reply to my messages and fast delivery so happy with my purchase will definitely be buying from them again ⭐️⭐️⭐️⭐️⭐️

23 October 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer service! No response

I have contacted this company twice via email and on Instagram for help with a product I purchased from them and they have completely ignored me! Rude customer service. I wouldn’t buy from them again. I wish I had read the previous reviews before purchasing.

23 October 2021
Unprompted review
Mimi-Bear logo

Reply from Mimi-Bear

Hi,
I am so sorry you feel this way, have you emailed hello@mimi-bear.com? As we would love to resolve this for you or alternatively give us the name you ordered under or order number on here & we can sort straight away!
Again so sorry.
Thanks
Hannah

Rated 5 out of 5 stars

I have used the mimi card set every…

I have used the mimi card set every month. They have become part of a monthly ritual and help create beautiful pictures of my babys growth. I absolutely love them and will be keeping them for the next baby ♥️♥️

19 October 2021
Unprompted review
Rated 5 out of 5 stars

FANTASTIC

They were absolutely fabulous with myself. We ordered a few bits a while ago now. By far my son has loved the stacking cups and uses them most days. He will even put a couple chocolate buttons in them like they are bowls which is cute.

They were also brilliant if I had any questions or queries, I dm’d them and they responded very quickly!
Thank you ❤️❤️

16 October 2021
Unprompted review
Rated 5 out of 5 stars

Great milestone blanket and cards

Ordered two milestone blanket and cards, one for me and one as a pressie. Arrived super quick and it’s perfect. Love taking milestone photos of my little one.

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Amazing products

I ordered a swaddle and hat set for my newborn announcement and it was absolutely stunning and amazing quality! It was shipped within a couple of days! Amazing products and amazing service

8 October 2021
Unprompted review

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