Mitwohnzentrale Franken Reviews 318

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

I am a student who was looking for an accomodation since past 3 months but was not able to get one and was having a really hard time. But when I contacted Mitwohnzentrale Franken, all of my worrie... See more

Company replied

Rated 1 out of 5 stars

I am not sure, who their customers are. They ignore me now since about 1 month. They dont care about my legitimate problems regarding high cleaning costs.. The apartment was clean, I took pictures mys... See more

Rated 3 out of 5 stars

Apartment was clean at my arrival but some information was not clear at the beginning for example ARD/ZDF payment. Description of the apartment says everything was included, and as a foreign I didn’t... See more

Rated 4 out of 5 stars

Inside the apartment is generally good, with some exceptions(for example when I arrived bottom of its curtain in bathroom was very dirty). But outside is crowded in the nights because of the rest... See more

Company details

  1. Estate Agents

Information provided by various external sources

Ihre Mitwohnzentrale Franken bietet Ihnen möblierte Apartments und Wohnungen in Nürnberg, Fürth und Erlangen zum Wohnen auf Zeit.


Contact info

3.5

Average

TrustScore 3.5 out of 5

318 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good service

Very good service, friendly contact persons :)

5 September 2023
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Reply from Mitwohnzentrale Franken

We are happy that you are satisfied with our services. Thank you!

Rated 5 out of 5 stars
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Reply from Mitwohnzentrale Franken

We are happy that you feel comfortable in your furnished temporary home and hope that you are satisfied with our services. Thank you for your 5-star-feedback!

Rated 5 out of 5 stars

Customer Service and satisfaction

Mr. Thomas Basel was really good with the day we started interacted with him. He is humble and really good with his clients and is always available. He responds faster than any other agency in the Franconia region. The houses he showed were really good spacious and we really liked them.

28 March 2023
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Reply from Mitwohnzentrale Franken

We are happy that you are satisfied with our services. Mr. Basel was very pleased with your positive words! Thank you!

Rated 5 out of 5 stars

The company have nice executives well…

The company have nice executives well they might be reply after 24hrs but they are very efficient and know about the area well.

30 December 2022
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Reply from Mitwohnzentrale Franken

We are happy that you are satisfied with our services. Thank you!

Rated 5 out of 5 stars

The service from Mitwohnzentrale…

The service from Mitwohnzentrale Franken is excellent to find the apartment. I would to recommend there service to my friends.

6 July 2022
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Reply from Mitwohnzentrale Franken

Thank you very much for 5 stars and your recommendation. Enjoy your stay!

Rated 5 out of 5 stars

The team is responsive and doing great…

The team is responsive and doing great job for finding house for expats. I am totally satisfied with the service.

3 June 2022
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Reply from Mitwohnzentrale Franken

We are happy that you are satisfied with our services. Thank you!

Rated 5 out of 5 stars

Thank you very much

Hello Team,

Thank you very much. It's so difficult for me to find the apartment via various platform. After I have reached out to you guys within a week or two I got my apartment with all the accurate paper works.

Kudos to the team.

3 June 2022
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Reply from Mitwohnzentrale Franken

Thank you very much. Enjoy your stay!

Rated 5 out of 5 stars

Quick response

Quick response, great collections of apartment to choose from, nice landlords, good price.

12 April 2022
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Reply from Mitwohnzentrale Franken

Thank you very much. We wish you a lovely stay!

Rated 4 out of 5 stars

Good service!

As a newcomer to Nürnberg and Germany, I am very satisfied with Mitwohnzentrale Franken, they have helped me with all my issues. My only small complaint is, it would be nice to receive confirmation of contact (for instance an automatic e-mail reply) so you know your request has been received.

12 April 2022
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Reply from Mitwohnzentrale Franken

Thank you for 4 starts and your complaint. We will work on it.

Rated 5 out of 5 stars

recen

everything is goood

1 April 2022
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Reply from Mitwohnzentrale Franken

Thank you for 5 stars!

Rated 5 out of 5 stars

Great experience with Mitwohnzentrale Franken

I am a student who was looking for an accomodation since past 3 months but was not able to get one and was having a really hard time. But when I contacted Mitwohnzentrale Franken, all of my worries were vanished and I got a new home in Nuremberg within a week!

I am really glad with the the services provided by Mitwohnzentrale Franken. It was an overhelming experience. Everything was transparent.

I would like to thank Valentina, Julia, Apolena and other members of Mitwohnzentrale Franken for their constant help and support.

1 April 2022
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Reply from Mitwohnzentrale Franken

Thank you very much for your wonderful review. Valentina, Julia and Apolena are happy! Have a nice stay.

Rated 5 out of 5 stars

Hello,

Hello,
I have rented apartment from this agency 3 times. I am happy with service offered by all the employees here. And the best part all of them speak English 😀 I already recommended this agency to couple of my friends. Good luck !!!

31 October 2021
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Reply from Mitwohnzentrale Franken

Thank you very much that you are happy with us and for your recommendations to your friends.

Rated 5 out of 5 stars

Good house renting experience

The service is good and process is swift for renting a house. The staffers are really helpful and usually reply fast.

29 October 2021
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Reply from Mitwohnzentrale Franken

Thank you very much for your great valuation of our agency

Rated 5 out of 5 stars

HELPFUL SERVICE.

22 September 2021
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Reply from Mitwohnzentrale Franken

Thank you. We are happy that we could help you.

Rated 1 out of 5 stars

Avoid at all costs

DO NOT USE THIS AGENCY! Mitwohnzentrale Franken is truly a scam agency that I would avoid at all costs.

The apartment itself was nice and the owner of the apartment was super kind and helpful. The agency however was very unorganized and unprofessional, causing a lot of stress and confusion in the move out process.

I had heard they charged high cleaning fees, so I deep cleaned the apartment for almost 2 full days before moving out, vacuumed, mopped, cleaned the fridge, oven, appliances, etc. Honestly I left it better than when I arrived. I was still charged a 190 euro cleaning fee (27 eur/hour + materials & VAT). I am not sure how they could have cleaned the apartment for 5 hours when it was left completely cleaned.

Again, I would never use this agency again and I would not recommend it to anyone. Go through a landlord directly.

2 April 2021
Unprompted review
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Reply from Mitwohnzentrale Franken

Hello Mr. Garcia, we are very sorry that you were so dissatisfied with our service that you rated it one star.
Unfortunately, we do not perform cleanings, nor do we make a dime of money on final cleanings.
We will be happy to pass on your criticism of this to the appropriate cleaning company chosen by your landlord.
We are a broker and our service has nothing to do with cleaning. Unfortunately, dissatisfaction about this often falls back on us.
We also absolutely agree with you that you left the apartment neat and very well pre-cleaned. This is also proven by our acceptance protocol after moving out, which is provided with pictures. This is where our service ends.
But as you can see from your rental contract, the final cleaning by a professional, external company is mandatory.
Not only in times of a pandemic - but between each change of tenants, each apartment is professionally disinfected. You expect this when you move in and the new tenant is also entitled to this right.
27,00€ per hour cleaning and the final sum of 190,00€ is in our opinion appropriate for an apartment size like yours (3 rooms).
You could have contacted us at any time if you had any questions about this and we would have been happy to put you in touch with the cleaning company.
We hope that you had a good and successful time in Franconia.
Furthermore all the best for your future.
With kind regards the team of Mitwohnzentrale-Franken.

Rated 1 out of 5 stars

Easy to get an apartment, but also easy to pay extra

I am not sure, who their customers are. They ignore me now since about 1 month. They dont care about my legitimate problems regarding high cleaning costs.. The apartment was clean, I took pictures myself and now the apartment was supposedly dirty and greasy.. sure..

18 October 2019
Unprompted review

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