Mixxaudio Reviews 341

I bought a pair of Soundstream buds last year and they have worked perfectly. I am an avid music and podcast listener. The sound and bass is fantastic. The battery life of the buds continues to be excellent and the additional charge from case gives a very fast recharge and at least an additional 4-5 full uses. After 15 months of heavy daily use one bud failed to reconnect. I contacted the web helpdesk and within 48 hours of sending off I had a free post label to send them back and confirmation they were being replaced free of charge.

Excellent product with exceptional customer service. Puts me off wanting to spend more on any of the big brands as value for money I don’t think gets better than this.

I bought mixx streamlinebuds mini 1 months ago I contacted mixx as my earbuds were not working or charging. Mixx asked me to send them to them for them to have a look. Mixx kept in contact with me through the whole process and informed me they were sending me a brand new pair. Received my brand new earphones the next day after they sent them out. Absolutely amazing

Fantastic customer service regarding 1 ear bud not charging

Amazing product and service.

I brought the product a few months ago and love them. A lot cheaper than the big brand name but definitely worth the money. Had an issue with the right one which didn't seem to play. Made contact with George from customer services who was brilliant. Gave me tips on how to clean it and make it work, when that didn't work they paid for postage and sent replacements.

Can't fault the customer services. This is 5 star alone.

I am now looking at other products provided by Mixx.

I purchased some wireless headphones for my partner, part of the headset broke so I emailed them to try and get them repaired and a lovely person called George helped me really quick

I recently purchased the MIXX streambuds Hybrid Charge which didn't seem to be working as expected after a couple of months. I reached out to MIXX customer services and the response from George was just simply amazing!! He took down all my details and asked me to provide as much information as possible regarding the issue, upon receipt of my written submission MIXX reacted quickly to organise free shipment of goods for return. Within days I received an email explaining that the fault had been discovered and I would be receiving replacement product. A new set of buds were shipped within a couple of working days. Excellent service!!! Great resolution of an issue!

Great product, with good battery life had a minor fault with the product after over a year and they replaced very efficiently

Had a set of bluetooth ear phones given as a present about a year ago and they have been brilliant, a little fault occured so i contacted MIXX the response was first class Louisa persuaded me to return them this I did George and Louisa kept me updated and they are sending me a new set WELL DONE all at MIXX thanks Alan

I purchased a pair of MIXX streambuds from Tesco in 2023. They have been brilliant as my first pair of earbuds, A few weeks ago they were not charging as efficiently as they had been. I dint have a copy of my Tesco receipt so I contacted MIXX directly through the contact form on their website.
After then exchanging a few emails, MIXX arranged collection of my earbuds, within a few days a replacement pair had arrived at my house. MIXX paid for all the postage. Their support has exceeded my expectations and I would not hesitate to purchase MIXX products again. A big shutout to George at MIXX who was dealing with my case, his communication and how he resolved it was brilliant.

I Purchased a pair of headphones at Christmas 2023.They were brilliant all round quality but the ear pad became unattached and in-repairable.To my amazement Asda would not replace or refund them after 4 months so i contacted George at Mixx Audio.
George was the ultimate professional and went out of his way to reach the highest of standard of customer service.From sending them back,getting free postage labels,completely replacing them with New Headphones and Freepost back with a guarantee.This company are superb and i would recommend products which are of the highest quality and Customer Service is 2nd to none.Well Done Mixx and Especially George.Got my replacement now and enjoying the product very much.Will definately buy from you again.Cheers T.K

Fantastic customer service. Unfortunately my husband lost his Mixx smartwatch charger. Customer service came to the rescue and are sending a replacement without any quibble, free of charge. We’ll definitely be ordering with Mixx in the future.

When my headphones showed a fault after a long time using them, the customer service team responded to my queries very quickly and found a resolution right away. George at the customer service team was great at helping me. I would definitely recommend them to friends and will be buying mixx products in the future.

I recently had the pleasure of dealing with MIXX's customer service, and I must say, it was a remarkably positive experience. Initially, I was hesitant due to the premium contact numbers, which often hint at a costly service. However, my concerns were quickly dispelled by the exceptional support provided by Louisa and George over e-mail. Their prompt response to my issue with the earphones was not just reassuring but also incredibly efficient. They swiftly diagnosed the problem and arranged for a repair/replacement without any hassle. The level of professionalism and courtesy they exhibited is commendable, and it's clear that customer satisfaction is a top priority for MIXX. It's refreshing to see a company that stands firmly behind its products with such a dedicated support team. Kudos to MIXX for delivering such outstanding service!

I recently purchased pods from this company however after one week one stopped working. I contacted Mixx customer service and spoke with George, he was attentive and knowledgeable about the product and gave advice on how I might be able to resolve the issue however it was unsuccessful. After conversations with George and Louisa it was decided that I would receive a replacement, which I have and is working fine. My thanks to George and Louisa on their professionalism and prompt resolution of this matter.
I have had one of the best customer service experiences with Mixx thanks to George and Louisa.
Caroline.

I had a problem with pods I had purchased, I contacted the company directly and they sent me a replacement pair.
First class service would highly recommend

Great customer service from George. I was kept up to date throughout and my issue was resolved quickly. MIXX sent out a replacement and sorted everything. Happy with my buds!

Really good earbuds (STREAMBUDS AIR 5). Really helpful customer service team (George and Louisa), they were very kind and clear.

Great customer service from George - polite, responsive and kept me up to date and resolved the issue quickly. MIXX sent out a replacement and sorted everything.

Amazing customer service after a faulty pair of headphones. Such a great and thoughtful team, and my new replacements are just perfect!

Thank you so much

Good Products for the price, Excellent Customer Support when I reached out over a problem.