Milton Keynes Veterinary Group Reviews 

518
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the veterinary staff for being exceptionally compassionate, gentle, and thorough during routine examinations and treatments. People also deeply appreciate the remarkably quick appointment scheduling, clear explanations, and the consistently helpful support provided by the dedicated reception teams across the various local branches. Though some customers noted occasional waiting times or experienced reception staff who felt less welcoming, the overall feedback remains overwhelmingly positive. Visitors consistently emphasize the high quality of professional care, the reassuring environment, and the genuine dedication shown toward ensuring their beloved pets feel safe and comfortable during every visit.

What people talk about most

Staff

Consumers find staff to be exceptionally caring, professional, and friendly during their visits. Reviewers... See more

Service

Users describe positive interactions with service across all team members, highlighting the caring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent service from when I entered the surgery in Stony Stratford. The receptionists were cheerful and welcoming. Grace was seen by a vet very quickly and was treated gently with great c... See more

Rated 5 out of 5 stars

The vet handled my overly terrified of vets rescue dog with care and reassurance. Speaking calmly, offering treats and stroking. He had his annual vaccination with no issue and even though still tre... See more

Company replied

Rated 5 out of 5 stars

I made two visits on Friday 12th September. Freddie Rickwood went in the morning for his first annual booster. He waited patiently to be seen. Honey Cumberland went in the afternoon as my mum was co... See more

Company replied

Rated 5 out of 5 stars

I use MK Vet Group over 20 years with my dogs and in my opinion they are by far the best general veterinary practice with a vast variety of expertise. We love Romina and unless an emergency will alway... See more

Company replied


Company details

  1. Veterinarian

Written by the company

We are an independent, family run veterinary practice with five different locations across the city. We take pride in offering total care for your pet, from advice on choosing your new family member through to routine vaccinations, medical treatment, neutering, major surgery, health advice and geriatric care. We strive to be the best veterinary practice in Milton Keynes by offering a friendly, caring service. Our team understand the importance of affordable, quality pet care and we’d like to help you give your pet the best life possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

518 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(518)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly receptionist

Friendly receptionist. Knowledgeable and 'caring' vet, who explained everything clearly. Thank you.

12 August 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Lovely small friendly veterinary…

Lovely small friendly veterinary practice at Willen

8 August 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent service

Lovely, cool and friendly atmosphere with professional service and a smile. Highly recommend

8 August 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

HAPPY HAPPY HAPPY.

I've been with the company for over 12years and always feel welcome, all the staff are fantastic, my last dog Leo was very poorly for the last 3 years of his life and was looked after so lovely at Wallnut Tree, I now have another dog who is also being looked after so we'll,there is a vets in my town now but as I am so happy with this one, it's worth the journey.

6 August 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Able to get an appointment on the same…

Able to get an appointment on the same day for an unwell pet. Friendly, helpful and knowledgable staff

31 July 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Fantastic lovely vets

Fantastic lovely vets
Very thorough
Teddy loves visiting

21 July 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

We always receive excellent service…

We always receive excellent service from all the staff either through the chat or at the practice . I took my cat for her vaccination the other day and found out that she has a tooth problem . The vet explained what needed to be done and helped me with my queries regarding the pet insurance . My cat was very nervous so they dealt with her quickly so I could get her back home . Excellent service and lovely staff

5 July 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I found this practice to be far more focused on making money than on the wellbeing of animals. It felt more like dealing with a corporate chain than a caring local vet.

The staff seemed poorly trained, and the vets didn’t inspire confidence—especially when it came to handling dogs. My dog was visibly anxious during the visit, and instead of helping to calm him, they escalated the situation by trying to muzzle him unnecessarily. When he reacted, they blamed me rather than looking at how they handled things.

They also failed to properly document important vaccinations and medication, including a kennel cough vaccine, which could have had serious consequences. I’ve had multiple issues across this vet group, and honestly, I wouldn't trust them again with my pet’s care.

Avoid this vet if you want proper treatment for your animal and honest, competent service.

1 July 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thank you for taking the time to leave a review for Milton Keynes Veterinary Group.

We are sorry to hear that you feel the service you received when you visited was not as you expected from our team. If you could please contact the surgery at info@mkvetgroup.co.uk with some more information we would be happy to investigate what happened and discuss your case in more detail. We look forward to hearing from you.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Marvin

Took my cat Marvin for his yearly check up and vaccines. Saw a vet called Joanna who was very caring and gentle with Marvin. I trust her opinion as she has treated a few of my cats.

2 July 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Fantastic vet Jordan

I went to Walnut Tree Vets and what a great vet I saw " Jordan " she is amazing, she really is an animal lover and gave my dog a thorough check before giving her her injection. Also gave me some valuable information.

26 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

My dog Princess is a 16yr old staffy…

My dog Princess is a 16yr old staffy with health problems. We were seen by Debbie, she new exactly what was wrong and new the symptoms she was having. Debbie was great and extremely helpful and caring. Thankyou.

23 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Joanna is such a caring and…

Joanna is such a caring and professional vet. Travelled to Stony to see her. She gave the vaccinations with a small needle and my little dog didn't notice. Would recommend her to anyone.

18 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Great experience at Whaddon Way surgery

Our dog Maisie is 15 years old now and she has always had the best care from Milton Keynes Veterinary Group. Jordan has been wonderful with her and sees her regularly now to ensure her latter years are kept pain free and in good health. Whenever we go to Whaddon Way surgery the receptionist is so lovely and helpful as well. We can’t fault it.

17 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Always a great experience with MK Vet Group

My whole family have used MK Vet Group for many years & we 100% recommend them for their pet care, advice & sheer love for animals. Wouldn’t go anywhere else.

12 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Fast response to online communications

Fast response to online communications

11 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

An excellent vets

Simply put, this is an excellent veterinary practice
Excellent staff and I have enjoyed my visit every time.

3 June 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

The vet is so lovely

The vet is so lovely. She talked through everything and explains things well. Put me at ease and reassured me.

27 May 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

I have inherited an eleven year old dog…

I have inherited an eleven year old dog with several medical issues.
I have taken all my animals to MK vets over the years and have always had good service and care.
This time was no exception, I was given excellent advice and has resulted in an improvement to the dogs health already. 1st seen in March 2025 and recently 29/5/25

26 March 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Reception staff very friendly

Reception staff very friendly, did not catch the name of the vet but he was also very friendly and put my dog at ease.

21 May 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent service

Vet was excellent, very thorough and extremely caring. Made a great effort to put our dog at ease...first class.

21 May 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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