Milton Keynes Veterinary Group Reviews 

518
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the compassionate, attentive veterinarians who handle animals with exceptional patience, ensuring pets remain calm and reassured throughout their visits. People frequently note the efficient appointment scheduling, helpful reminder services, and thorough explanations provided regarding various treatment options. Some people also noted that the practice has been their trusted choice for many years due to consistently reliable care. Reviewers emphasize how comfortable their pets feel during routine health checks, annual boosters, and specialized treatments across different branch locations. Visitors appreciate the welcoming environment created by the team, making every scheduled appointment a positive and reassuring experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the compassionate, professional, and... See more

Service

People report overwhelmingly positive experiences with the veterinary service, consistently praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received excellent service from when I entered the surgery in Stony Stratford. The receptionists were cheerful and welcoming. Grace was seen by a vet very quickly and was treated gently with great c... See more

Rated 5 out of 5 stars

The vet handled my overly terrified of vets rescue dog with care and reassurance. Speaking calmly, offering treats and stroking. He had his annual vaccination with no issue and even though still tre... See more

Company replied

Rated 5 out of 5 stars

I made two visits on Friday 12th September. Freddie Rickwood went in the morning for his first annual booster. He waited patiently to be seen. Honey Cumberland went in the afternoon as my mum was co... See more

Company replied

Rated 5 out of 5 stars

I use MK Vet Group over 20 years with my dogs and in my opinion they are by far the best general veterinary practice with a vast variety of expertise. We love Romina and unless an emergency will alway... See more

Company replied


Company details

  1. Veterinarian

Written by the company

We are an independent, family run veterinary practice with five different locations across the city. We take pride in offering total care for your pet, from advice on choosing your new family member through to routine vaccinations, medical treatment, neutering, major surgery, health advice and geriatric care. We strive to be the best veterinary practice in Milton Keynes by offering a friendly, caring service. Our team understand the importance of affordable, quality pet care and we’d like to help you give your pet the best life possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

518 reviews

5-star
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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(518)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Sadly, we recently had to say goodbye to our beloved cocker spaniel, Marnie. She had several health problems and so was a regular at the vets.

I would like to say a big thanks to the Milton Keynes Veterinary Group, particularly the Stony Stratford branch, as you have always been so helpful and friendly. Especially in Marnie’s last couple of weeks/months.

The biggest thanks, however, goes to Joanna Davies. She has been the most incredible vet we have ever met. Marnie came to Joanna with many issues, and in considerable pain, but Joanna did everything in her power to give Marnie the best possible life under the circumstances. She took so much time and care with Marnie, building a connection with her and us. Marnie’s quality of life was increased dramatically, and we got our happy dog back. Although not the long life we would have hoped for, Marnie was given a chance to enjoy the rest of the life she did have. We really cannot thank Joanna enough, not only did you give Marnie the best quality of life possible, but you gave our family, invaluable quality time with our beloved dog.
Thank you for everything.

11 November 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thank you for your kind words. We are so sorry for your loss. Our thoughts are with you and your family.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Recently visited Whaddon Way surgery…

Recently visited Whaddon Way surgery for my dogs annual booster which is covered under a monthly plan. Both the receptionist & Vet who we saw were so friendly. My appointment was on time & I was able to have a good chat to the vet about concerns I had with ongoing arthritis care. Always a good experience & would highly recommend.

6 November 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Jim's review

I find all the staff, very friendly, helpful and knowledgeable. The Pets app is very easy to use.

29 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent service

Excellent service, staff are always helpful and polite, vet always makes the dogs feel at ease. I have been using them for nearly 30 years and have never had any issues, would recommend them.

31 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Runaway Ava

Ava's first visit was almost a disaster as she doesn't like going to the vet, wouldn't enter, slipped her lead and did a runner..vet staff came out and helped catch her and delivered her yearly jab outside so as not to stress her further... above and beyond I'd say!!

1 November 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent service.

My pet received excellent treatment and was made to feel comfortable before her treatment began. I have been using Milton Keynes Veterinary Group for over 30 years and I have always found them to be kind, helpful and understanding both to my pets and myself.

23 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

The staff are always very friendly and…

The staff are always very friendly and helpful and the vet will always answer any questions I have

23 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

I have used MK Vets for over 30 years…

I have used MK Vets for over 30 years and I have always found them to be friendly, professional and always have the animals welfare at the forefront of everything they do.

18 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Always a really good experience

Always a really good experience. Very patient with my dog Harry who is nervous and scared at the vets. I’m very happy with my last visit.

18 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Routine visit for boosters

As always polite, professional and caring service.
Whatever my pets have gone for routine care, surgery, emergency care they have been well cared for.
Thoroughly recommend

16 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 1 out of 5 stars

Awful experience

Awful experience.
Will never go back there.

15 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thank you for taking the time to leave a review for Milton Keynes Veterinary Group.
We are sorry to hear that you feel the service you received when you visited was not as you expected from our team. If you could please contact the surgery at info@mkvetgroup.co.uk with some more information we would be happy to investigate what happened and discuss your case in more detail. We look forward to hearing from you.

Milton Keynes Vet Group Team

Rated 1 out of 5 stars

Don't trust this vet. The don't care about you pet the just want your money


I had been visiting MKVet for my dog's dermatological problems. Every time I phoned to make an appointment, I asked to see the dermatologist; they made the appointment, and I attended with my dog. On my last visit, while paying my bill, I was told that the person treating my dog was not qualified as a dermatologist. Having paid a lot for drugs and treatment, I was upset, so I complained about the treatment. They showed me the door. I organised an appointment with a proper dermatologist who arranged for me to visit the Walnut Tree practice. I got an email from this chap who told me that he could not see me at Walnut Tree. I would have to travel to Chipping Norton to see him at the cost of £430 for a consultation. MKVet had refused him permission to see my dog at their practice. How petty is that? It's a disgrace. Don't take your pets there; they don't care. They just want to fleece you. So stay away.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Annual check up and vaccination with…

Annual check up and vaccination with vet went smoothly, all my queries answered, professional and friendly.

11 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Operation Bertie

Lovely vets really made sure my dog was happy looked after vet nurse was just wonderful,kept us updated aftercare was fab!

11 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Faultless service every time

Always a superb, friendly and caring service from all the staff.

9 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Always friendly staff and the vets take…

Always friendly staff and the vets take time with our dog as they know he is nervous. Professional, friendly and would definitely recommend.

4 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Milton Keynes Veterinary Group is an…

Milton Keynes Veterinary Group is an independent vet practice that you can trust. Our pets have been looked after by them for over 20 years, and have always received personalised care and support. Highly recommended if you want a genuine relationship with those who look after your pets.

4 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

My visit to Stony Stratford surgery was…

My visit to Stony Stratford surgery was only for Gus’s annual jabs but although the surgery was quite full with several other dogs, the seating is arranged in such a way that there is plenty of separation. Callum attended to Gus and he was very gentle and professional throughout and offered good advice too.

4 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

We’re really grateful and appreciate you taking the time to share your 5-star rating with us. We are glad the service our team provide met your expectations. We look forward to seeing you and your pet in future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Great experience

I was really impressed by the way the vet dealt with my cat as he was very stressed and likely to lash out. Everything was very calm and not hurried. We had a good conversation about a number of issues related to his health, and I felt the vet was happy to take the time to talk things through, and offered advice which no previous vet had given. I feel confident about returning to this practice after having had not such great experiences at other veterinary practices in Milton Keynes. I’ll definitely be recommending it to friends and family.

1 October 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

On time

Professional and caring

27 September 2024
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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