MobileHelp Reviews 5,733

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I am helping a dear friend who has fallen at home and lay on her floor for 20 hours until being discovered. I researched the many companies and found one who offer a waterproof wearable emergency... See more

Rated 5 out of 5 stars

Caden was a no pressure, friendly and professional salesperson. We felt comfortable making our decision literally right after our first contact. Your company is fortunate to have him!!! Side... See more

Company replied

Rated 4 out of 5 stars

I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the neck... See more

Rated 5 out of 5 stars

I called for information & Donna was very gracious about giving me needed info . I wasn’t ready - told her I could do the order next day - her day off & she said whoever answered could help. Arron e... See more

Company replied

Company details

  1. Medical technology manufacturer
  2. Home Care Service
  3. Local Medical Service
  4. Medical Equipment Manufacturer
  5. Retirement Centre

About MobileHelp

Written by the company



MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 21% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Pleasant conversation with lady rep was a good start!

Your rep explained everything without pressuring. Obviously I had looked over other offerings and decided Mobile Help would best fit my needs so I went ahead and signed up.
I received the equipment quickly and the set up was very easy. Looks like a excellent product. Did the test and it worked well. I hope I never have to use it but it is good to know it is there just in case.
I'm happy with my decision and both of my kids are very definitely happy and relieved that I finally did it.

4 September 2024
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Reply from MobileHelp

Thank you for your comments! If you ever need us, please don’t be afraid to reach out.

Rated 5 out of 5 stars

I was very impressed with Aaron the…

I was very impressed with Aaron the service representative. He explained the system thoroughly and was extremely knowledgeable.

19 September 2024
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Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars

Prompt return call

Prompt return call, great information from Rick with the best suggested program based on information about the holder.

19 September 2024
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Reply from MobileHelp

Thank you for your review of our service! Your positive words mean a lot to us!

Rated 5 out of 5 stars

Scott was very helpful and explaining…

Scott was very helpful and explaining your program and the cost involved.
I’m looking forward to receiving my pendant and using the service as soon as possible.

20 September 2024
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Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Rated 5 out of 5 stars

The time I spent talking to the…

The time I spent talking to the government over the phone about my husband care dealing with the alert bracelet for my husband was very interesting he took me step by step through every detail

20 September 2024
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Reply from MobileHelp

Thank you for your comments! If you ever need us, please don’t be afraid to reach out.

Rated 1 out of 5 stars

My bank account has been charged twice…

My bank account has been charged twice and your people said it was up to my bank to correct.
My bank says your people are wrong and that your company needs to refund one of the charges !!!!!!!!!

13 September 2024
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Reply from MobileHelp

We received your review and we apologize for the billing issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving this issue. Please do not hesitate to contact us if you need any further assistance with the account. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Rated 5 out of 5 stars

Helpful

Scott was very helpful and explained everything in detail.

20 September 2024
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Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars

New Customer

Samantha was very Helpful and informative in my purchase and inquiry into MobileHelp.
Thank You!!!

20 September 2024
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Reply from MobileHelp

Thanks for the kind words and for being a valued part of the MobileHelp family.

Rated 5 out of 5 stars

Excellent service!

My rep Noel did a professional job and helped me get the right system for my elderly sister. The process was easy, the price was fair, and I appreciate the fact that I didn’t need a long-term contract. All in all, I am pleased with my selection of MobileHelp, and am looking forward to the peace of mind and protection it will provide.

20 September 2024
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Reply from MobileHelp

Thank you for your review of our service! Your positive words mean a lot to us!

Rated 5 out of 5 stars

Good transaction

20 September 2024
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Reply from MobileHelp

Thank you for sharing your feedback! Others can benefit from what you have to say.

Rated 5 out of 5 stars

Michael was so helpful

Michael was so helpful. He answered all the questions and he was plain spoken english.

20 September 2024
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Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

Rated 5 out of 5 stars

signing up'

20 September 2024
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Reply from MobileHelp

Thank you for your comments! If you ever need us, please don’t be afraid to reach out.

Rated 5 out of 5 stars

Just signed up today

Just signed up today. Scott did a great job taking us through all the steps. Could not be happier with the sign up process.

20 September 2024
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Reply from MobileHelp

We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.

Rated 5 out of 5 stars

Kevin the representative was very…

Kevin the representative was very informative & provided all information that was needed to support my family member

19 September 2024
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Reply from MobileHelp

Thank you! We appreciate that you took the time to let others know about MobileHelp.

Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable and super courteous. Staff, especially Edwin, made my inquiries and choice of service easy and smooth. I have a peace of mind knowing my mother has help at the push of a button. I would highly recommend this company.

17 September 2024
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Reply from MobileHelp

Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!

Rated 5 out of 5 stars

Kevin was helpful

Kevin was helpful, clear and patient. Thank you for getting us set up!

19 September 2024
MobileHelp logo

Reply from MobileHelp

We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!

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