Next day delivery is a lie,ordered before the cut off, apparently still is in processing for shipping
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Purchased a refurbed iPhone 14 (ordered from BackMarket, but supplied by MobileReborn). Phone arrived from Mobile Reborn quickly and really securely packaged. Had a couple of questions so messaged C... See more
Company replied
I’ve purchased 4 phones for myself and children over years from Mobile Reborn and will continue to be a repeat customer, All have lasted so well and I’ve never had a problem, My phones have all com... See more
Company replied
Found out about Mobile Reborn a few years ago when looking for an affordable phone and I have never looked back. I have bought about 5 phones from them for my whole family over the years and they have... See more
Company replied
Company details
- Mobile Phone Shop
- Electronics store
- Mobile Phone Accessory Shop
- Mobile phone repair shop
- Online marketplace
- Telephone company
About Mobile Reborn
Written by the company
Mobile Reborn is the market leader in retail-ready refurbished technology, specialising in Apple iPhone and Samsung Galaxy Smartphones.
The right way to buy tech!
💸Spread the cost at checkout
🚚FREE next day delivery
🏆12 month warranty
💙30 day money-back guarantee
We're a talented bunch with over 100 years combined experience in the technology industry. Our passionate team of tech experts love what they do and encompass Mobile Reborn mission to deliver high quality technology at a competitive price. By purchasing a refurbished device, you are not only saving yourself money, you have a positive impact on the environment by stopping a perfectly good device going to landfill, in turn, reducing your carbon footprint!
As well as stopping a device contributing to the increasing levels of e-waste, partnered with One Tree Planted, we plant a tree for every device purchased directly from Mobile Reborn.
Keep up to date with all things Mobile Reborn by following our socials!
Instagram:@mobilereborn
Twitter: @mobilereborn
Facebook: @mobilerebornUK
TikTok: @mobilereborn
The right way to buy tech!
💸Spread the cost at checkout
🚚FREE next day delivery
🏆12 month warranty
💙30 day money-back guarantee
We're a talented bunch with over 100 years combined experience in the technology industry. Our passionate team of tech experts love what they do and encompass Mobile Reborn mission to deliver high quality technology at a competitive price. By purchasing a refurbished device, you are not only saving yourself money, you have a positive impact on the environment by stopping a perfectly good device going to landfill, in turn, reducing your carbon footprint!
As well as stopping a device contributing to the increasing levels of e-waste, partnered with One Tree Planted, we plant a tree for every device purchased directly from Mobile Reborn.
Keep up to date with all things Mobile Reborn by following our socials!
Instagram:@mobilereborn
Twitter: @mobilereborn
Facebook: @mobilerebornUK
TikTok: @mobilereborn
Contact info
Unit 2, Road Two Industrial Estate, Winsford, Cheshire, CW7 2GT, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@mobilereborn.co.uk
- www.mobilereborn.co.uk
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
If I could give minus I would
If I could give minus I would they sent me a faulty phone and didn’t want to give me my money back I had to constantly contact them over a 2 week period to get my refund.
20 January 2025
Unprompted review
Reply from Mobile Reborn
Hi There,
We're sorry to hear about how you feel regarding your experience with us.
We have requested further information from Trustpilot so we can look into this for you.
If you would like to get in touch to discuss this further, please don't hesitate to get in touch at Support@mobilereborn.co.uk.
Best wishes,
Team Mobile Reborn
Reply from Mobile Reborn
Hi There,
Thank you for taking the time o leave us a glowing review 💫
We are so happy to hear that you have enjoyed your experience with us, and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
Sales
It was my first time sending a mobile phone I have also brought from the in the past I love there customer service was very easy and was very simple 😀
Thank you 😊
29 January 2025
Unprompted review
Reply from Mobile Reborn
Hi Charlotte,
Thank you so much for taking the time to leave us 5 shiny stars! 🌟
If we can help with anything, please don't hesitate to get in touch.
Best wishes,
Team Mobile Reborn 💙
On time dilevery very good condition…
On time dilevery very good condition and very good price and quality
23 January 2025
Reply from Mobile Reborn
Hi There,
Thank you so much for taking the time to leave us a glowing review 🌟
Please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
The product I purchased arrived damaged…
The product I purchased arrived damaged and some of its features do not work.
23 January 2025
Reply from Mobile Reborn
Hi Imam,
we're sorry to hear that the device is not working how it should for you.
A member of our customer service team have tried to give you a call to get this resolved for you, please can you call us on 01606 558866, and we'd be happy to get this resolved for you as soon as possible.
Best wishes,
Team Mobile Reborn
Fantastic customer service
Fantastic customer service, go out of their way to help. Highly recommend this company
24 January 2025
Unprompted review
Reply from Mobile Reborn
Hi Scott,
Thank you for taking the time to leave us a glowing review, as a small business it is greatly appreciated 🙏🏻
Please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
Reply from Mobile Reborn
Hi Diane,
Thank you so much for taking the time to leave us 5 shiny stars! ✨
We're so happy to hear that you've enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything.
Best wishes,
Team Mobile Reborn 💙
Great company
Great company, bought a few phones from them and all in excellent condition, definitely recommend
7 January 2025
Reply from Mobile Reborn
Hi Justin,
Thank you for taking the time to leave us 5 shiny stars 🌟
We are so happy to hear that you've enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
Fantastic Service
Fast shipping.
Samsung Galaxy S21 Ultra was in perfect physical condition - immaculate.
Great customer service provided by all the team, and in particular Chloe, who is outstanding.
7 January 2025
Unprompted review
Reply from Mobile Reborn
Hi Graham,
Thank you so much for taking the time to leave us a glowing review! ✨
We are so pleased to hear that Chloe was able to assist with your query and please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Mobile Reborn 💙
Really I'm not happy About the my order…
Really I'm not happy About the my order of delivery date showing 7th of January I order 2th next day delivery
Now I'm paying extra delivery charge £4.99 get my order on Monday today
3 January 2025
Reply from Mobile Reborn
Hi Mohamed,
We're sorry to hear that you've experienced a delay with your parcel.
We can see that the order was dispatched the following day as the order was placed after 4:30pm, and you had requested for the parcel to be delivered on the 6th of January. This has since been marked as successfully delivered.
Please don't hesitate to get in touch if you would like to discuss this further or if we can assist with anything in the future.
Best wishes,
Team Mobile Reborn
It is the most useless mobile phone…
It is the most useless mobile phone company with no regard and respect for customers. No one should do any form of transaction with this mobile phone company. Their services are poor and rubbish. I am going through hell getting my refund processed after making series of calls to them specifically speaking to Tom one of the agents and claim to be a manager. I have called and spoken to Tom not less than 10 times and each time, Tom has a different lies to tell me. Last Friday l called and after putting me on hold for almost an hour Tom told me that he was sending me an email confirming that he has put in my refund process and I don't know when that email will arrive. I will continue with the battle for my refund and if l don't get it I will have to consider legal actions against them
Please don't ever do any business with mobile reborn because they are not genuine. All their items are fake and customer service is non existence and very poor. They take your money and thats it .
28 December 2024
Unprompted review
Reply from Mobile Reborn
Hi Kornelius,
We're sorry to hear about how you feel regarding your experience with us.
We can see that you have had multiple phone calls with our customer service team who followed all of the correct policies and procedures, and they went above and beyond to assist you with your query. We can also see from the phone records that you were not placed on hold for more than 5 minutes whilst our customer service team liaised with our management team, and you were called back as promised.
Our accounts department have issued a refund as requested and you were contacted by our customer service team to confirm via email and telephone.
Please note, that we will not tolerate any abusive language or name calling towards our staff members.
If you wish to discuss this in more detail, please don't hesitate to get in touch.
Best wishes,
Team Mobile Reborn
Steer clear… please avoid
These crooks are acting as another company named ‘Frift’
They have had my phone now over a week, after been promised updates to then promised payment would be made, albeit lower than they originally offered, I have still recieved absolutely nothing from them.
Their timescales are a joke and so are the customer service. You have to ring them to get anything out of them. Like getting blood from a stone.
My last 5 emails have been ignored.
Do not deal with these crooks, not worth the hassle and much better to go elsewhere. Please please avoid, there are much better options out there.
27 December 2024
Unprompted review
Reply from Mobile Reborn
Hi Simon,
I am sorry to hear about your experience with our sister site, Frift.
I can see that your phone came into us over the Christmas period where we had variable opening times.
I can also see you spoke with a member of the team over the phone and the amount offered was accepted on the 3/01/25 you were then paid on the 4/01/25.
If there is anything further we can do or would like to speak to one the team please get in touch.
Kind regards,
Team Mobile Reborn
Avoid your device is not safe
Sent my phone back damaged and refused it was them will be seeking legal
Action
3 January 2025
Unprompted review
Reply from Mobile Reborn
Hi Marcus,
We’re sorry to hear about your dissatisfaction with your experience with our sister company, Frift Ltd.
As we discussed, here is the link to your device’s testing report, which confirms its full functionality before being returned to you: https://historyreport.phonecheck.com/report/sp5u3p405
The lower valuation was due to visible signs of wear and tear on the device, including multiple scratches on the screen and chassis. When you chose to decline the offer, we promptly returned the device via our courier Next Day Delivery service as requested.
The testing report confirms that your device was in full working condition and was cosmetically graded as ‘C,’ with details about this grading available on our website.
Following your concerns about liquid ingress, a damaged camera, and other faults, we conducted a thorough investigation involving senior management. This included tracking the device’s movements via CCTV, consulting the tester who prepared the report linked above, and liaising with our courier about the delivery conditions.
After completing our review, we found no evidence of mishandling or misuse of your device while in our care. Our aim when purchasing devices from consumers is to resell them, and damaging a device in our possession would only result in additional costs for repairs or reduced resale value.
We have provided a thorough investigation and addressed your concerns in full. As such, we do not see any grounds for further engagement on this matter or for offering the requested compensation.
Thank you,
Team Mobile Reborn
I'm still waiting for a refund
Understandably it's been Christmas but still waiting on refund for the faulty phone I received. Got sent back on the 20th December. See how long the process takes
18 December 2024
Reply from Mobile Reborn
Hi Mike,
We're sorry to hear about how you feel regarding our returns process.
We can see that a refund has been issued as requested and please don't hesitate to get in touch if we can assist in the future.
Best wishes,
Team Mobile Reborn
Reply from Mobile Reborn
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars! 🌟
We're so glad to hear that you've enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Mobile Reborn 💙
I order phone from This company and it…
I order phone from This company and it was faulted, and they never replies me back, very disappoint
23 December 2024
Reply from Mobile Reborn
Hi There,
We're sorry to hear that you've experienced a fault with your Mobile Reborn device.
We can see that a member of our customer service team have contacted you and are currently awaiting a response to assist.
Best wishes,
Team Mobile Reborn
Easy transaction
It was very easy to order online and the communication from them was excellent. I knew exactly when to expect it and I am very pleased with the phone. It is a Christmas present for my grandson so I was a little nervous, but it seems perfect. Would definitely recommend xx
20 December 2024
Reply from Mobile Reborn
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars! 🌟
We hope your grandson enjoys his new tech and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
Purchased one for my granddaughter in…
Purchased one for my granddaughter in June and was so happy with it bought another one this week from this company knowing I wouldn't be disappointed so thank you once again
20 December 2024
Reply from Mobile Reborn
Hi Helen,
Thank you for taking the time to leave us a glowing review✨
We are so pleased to hear that you have enjoyed your experience with us and we look forward to seeing your name in the future!
Best wishes,
Team Mobile Reborn 💙
Reply from Mobile Reborn
Hi There,
Thank you for taking the time to leave us a review, as a small business it is greatly appreciated🙏🏻
We are so pleased to hear that you're happy with your refurbished tech! Please don't hesitate to get in touch if we can help with anything.
Best wishes,
Team Mobile Reborn 💙
Reply from Mobile Reborn
Hi There,
Thank you for leaving us 5 shiny stars! 🌟
We are so pleased to hear that you've enjoyed your experience with us and please don't hesitate to get in touch if we can help with anything!
Best wishes,
Team Mobile Reborn 💙
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