Mobiles Reviews 

Excellent service from mobiles.co.uk, this was a sim only deal so I can’t comment on their device deals nor their cash back deals as I haven’t received cash back yet.
As a company they got me a great deal with Vodafone which I am more than happy with and only a 12 months contract.

It was a great experience to use the online form from mobiles.co.uk . I expected issues when transferring my details to the service provider but it was smooth sailing.

My Mobile number transfer was painless. Just get the PAC code from the old provider ( a text message ) and put it on the Mobiles.co.uk form.

Mobiles.co.uk informed me of progress on the Order and the start date was as I requested. Note I was just ordering a sim only deal.

I am most pleased with the service from start to finish and I will use their services again for sure.

Well done Mobiles.co.uk . I am definitely a satisfied customer. 5 stars from me.

The fone screen come damage in two places 147924278

Good deals on the face of it but the cashback is really poor. Submit claims, wait for ages, call them, chase it, get promised things, cheques don’t land. Seems to have got worse over last 2 years. Used to be like clockwork. Best just factor in the price before cashback.

Suppose I have the cashback cheque but never received. I contacted their online chat they assure me it's sent just late. but I still haven't received for 2 months since I submitted the claim.

Great product, great price, awful delivery service! Delivery driver failed to deliver twice and they then sent it to Currys PC World for us to pick up. Currys said they didn't have. We contact them on a number of occasions and finally discovered it was a PC World. Whole thing took 1 month to get in my hands with my mobile number transferred for 3 weeks without having either handset or SIM card in hand! Very stressful

I found the best deal for a new phone contract through mobiles.co.uk and decided to buy the phone online but had issues with address details not matching for the credit check and had to abandon the transaction with the intention of trying again later. A few hours later I received a call from Raj at mobiles.co.uk who understood the issue I was having and was able to process the transaction through the phone. He was incredibly friendly, professional and helpful and I received my new phone the day after with clear instructions of when my number would switch over. Thank you so much Raj for your help.

The process was seamless, and was kept informed every step of the way until switchover, including transfer of number. It's a great price and exactly what I was looking for. Reviews are good and I can attest to that too.

I had a wonderful experience with this provider and ended up saving up to £50 a month. A big thank you to Caylun, who was fantastic — polite, well-spoken, and brilliant at explaining things simply. He genuinely made the whole experience, and I hope Mobiles UK truly values him as a member of staff.

Easy and quick after receiving a email from you

★☆☆☆☆ (1 Star)

I am extremely disappointed with mobiles.co.uk. This is now the fourth time they have sent me a £75 wine voucher as a "reward". As a Muslim, I cannot use it because my religion prohibits alcohol.

I have explained this to the company multiple times, yet they continue to send exactly the same voucher instead of offering a reasonable alternative. This shows a complete lack of respect for customers from different religious and cultural backgrounds.

A reward should be something that customers can actually use. Sending an unusable voucher over and over again, despite being informed of the issue, is frustrating, insensitive, and poor customer service.

Combined with the other problems I have experienced with this company, I can honestly say that I would not recommend mobiles.co.uk to anyone. They need to start listening to their customers and provide fair alternatives instead of repeatedly ignoring legitimate concerns.

I ended up at Mobiles.co.uk after spending 4+ utterly wasted hours on the phone with Virgin Media & O2 trying to get an unlimited Sim Card for my IPhone. What a difference. Both Mobiles.co.uk and then ID Mobile made the whole process, sleek, fast and professional. Highly recommended. Fingers crossed I will get my cash-back offer in two months….. but given my current experience, I don’t see why not.

I had a fantastic experience, thanks to Anthony.

From the moment the call started, he was professional, patient, and extremely knowledgeable. He took the time to answer every question I had, and no question ever felt like too much trouble. He explained everything clearly, talked me through the different options without any pressure, and made sure I fully understood the differences between the plans.

The whole process was smooth, efficient and stress-free. Anthony was genuinely supportive throughout and helped me choose the plan that was right for my needs rather than simply trying to make a sale.

Excellent customer service like this is becoming increasingly rare, so it really stood out. Anthony is a real credit to this company, and I wouldn’t hesitate to recommend both him and the company to anyone looking for a new phone or contract.

Highly recommended. Thank you, Anthony!

AVOID! If you get married or have a different last name to previous, they will reject you and say it’s ’fraud.’ Even if you can provide a passport.

Totally unacceptable.

I have not received email with qr code and can't activate esim. Communication is terrible as only get to speak to a robot

Got a call from Jake who helped me change my phone contract and cut my monthly costs by almost half. Was very helpful.

I received a call from Joshua who was very professional and helpful in getting me the best deal I could get. He was very straightforward and made the process hassle-free for me. 10/10 would recommend his service

I wish to cancel my contract as I've decided to stay with my old sim provider. Please respond to my email address. Thanks. 👍

I've tried to reply to you email but really don't know if it has succeeded. I really need your email address if I am to succeed but when I tried to add my email address I was told thar I couldn't. Please reply to my email address and send me yours!

I have been using Mobiles.co.uk for a number of years now. I wish I could vote it a 4.5 rather than a 4,because the benefits far outweigh the minor issues.

As a long term Vodafone Customer, Mobiles has always been the lowest priced like for like price for a Sim Only upgrade. I don't want the fuss of changing carriers, for me Vodafone has 'just worked' and I don't want to mess with that. My review is based on Sim Only Vodafone Upgrades.

On top of the very keen prices, they offer a range of different cashback options, that reduces the overall cost even more. And finally, for the positives, the 12 month contracts are not significantly more in cost than the 24 month ones.

The negatives, and they are minor. If you go for the best cashback options, those that pay the greatest amount, the cashback is spread out over the term of the contract. At least the 12 month ones are, I don't buy 24 months, so I can't comment. Also, you have to claim these amounts within a specific time frame and then wait for a cheque to arrive. The whole process is slow and probably designed to make you not bother. However, setup a reminder in your phone calendar, and what have you got to lose.

My other gripe is their accounts section on their website. You have to have a new account for each purchase and that account is where you claim your cashback. I would prefer to see one overall account that you can link each purchase to. When you setup these accounts, they often have teething issues getting them to work and you need this account for the cashback so you have to persevere to get it fixed. My current account isn't working, but for this one I chose automatic cashback (less money, less hassle) so hopefully I don't need to do anything in the account.

TL;DR great service for Vodafone Sim Only Upgrades, with great prices and cashback. Account setup is pants and the cashback process can be overwhelming

Great switch from Three. Can you believe it - less than half price for everything Three was offering…and the network is provided by Three!! Last straw, glad I changed and the switch went smoothly. Very impressed so far!