Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Site is clear. Phone was delivered next day. One issue annoyed me though. I got a phone call to ask why I had left an unfinished purchase in my basket. Felt very intrusive. If I want to buy it, I wil... See more
Company replied
I am writing this review—which falls short of five stars—because the website failed to clearly inform me during the ordering process that my new contract would begin the day *after* the order was plac... See more
Company replied
Very competitive prices and a good choice of tariffs and upfront payments to suit monthly payment budget. I couldn’t find deals close to Mobiles for value and ongoing costs. Easy to order and whole pr... See more
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Company details
- #48 of 75 best companies in Mobile Phone Shop
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
20k reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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good deals on sims Free Palestine
Low prices sims, good deals fast and friendly
13 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review and provide your feedback. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
RUBBISH
RUBBISH
THIS COMPANY HAVE NOW MESSED UP MY PAC NUMBER AND PORT
ABSOLUTELY RUBBISH
DO NOT USE THEM
20 July 2026
Unprompted review
Reply from Mobiles
Hello Carl
Thank you for your review.
We’re aware of your case and we are corresponding with you by email.
Kind regards
Grace | Mobiles.co.uk
Terrible company so far the service has…
Terrible company so far the service has been awful. My elderly mother was scammed by someone who managed to purchase a phone through this company and when I contacted on her behalf the lady we spoke with was very unhelpful telling her that she was essentially stuck in a 24 month contract and would need to continue paying the monthly bill for a phone that she does not have nor a phone that she ever wanted to signed up for. Wouldn’t even agree to extend the billing date even though there is an ongoing fraud investigation.
I don’t have a purchase number as this was not purchased by my mum but instead purchased my scammers in India, who managed to access her emails. The only way I found out about this is when I found an email asking for feedback following recent purchase (which she did not make). I then made contact with mobiles uk who confirmed that an order had been made in her name. If you have an email address, I am more than happy to share the details that I do have including her name and you will be able to find her on your system
5 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear that your mother has been a victim of fraud.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
I found the website confusing very…
I found the website confusing very frustrating and not particularly well laid out. I am however happy with the chosen plan.
18 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review and provide your feedback. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Had to return a faulty unit they sent…
Had to return a faulty unit they sent me. Its been 10 days and have had to repeatedly chase for my £200 refund and for them to cancel the contract. Have just been fobbed off yet again.
18 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear that you’ve yet to receive your refund; I understand the concern this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Spoke to Adam over the phone HE WAS A…
Spoke to Adam over the phone HE WAS A STAR- really talked me through everything and explained. Great price and came quickly and securely, very happy!
14 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Lovely and helpful consultant
Lovely and helpful consultant. Sorted out all issues I had efficiently and clearly.
17 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Breach of Promotion Unactivated Voucher Received
I bought 2 sims through mobiles.co.uk both came with a promotion of curry’s gift card worth £25 each, however 2 months on wanting to buy something on the curry’s website, both don’t work and error message saying inactive
17 July 2026
Unprompted review
Reply from Mobiles
Hello Akshay
Thank you for your review.
I’m sorry to hear that there is an issue with your gift cards; I understand the frustration his would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Very quick easy getting it sorted for a…
Very quick easy getting it sorted for a new phone
16 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The person I spoke to was very helpful…
The person I spoke to was very helpful and informative to what I needed.
8 July 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Absolute disaster from start to finish.
Absolute disaster from start to finish.
Took my order on 10th of July whilst asking what date we wanted the phone delivering. Chose 14th of July specifically so I could take a day off work.
13th of July a duplicate order was made without my permission.
Spent 30 minutes on the phone cancelling the second order I never placed in the first place.
15 minutes later, received an email from DPD, their only courier option, stating sorry they missed me and that they will revisit a day later when I am at work.
After sitting in all day waiting for a courier who makes up fake delivery attempts (They never even arrived), I cancelled the original order.
Companies who operate like this dont deserve our time or money.
14 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m very sorry to learn of your experience and understand why you have chosen to return.
I’d like to assist you today and help provide a resolution; I have sent you an email with reference number MOB214626 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
My phone arrived today
My phone arrived today, having be misdelivered twice on Friday by your delivery company.
The charger I ordered is missing, does this arrive separately? I am not able to find a way of contacting you re this..
13 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
We’re sorry to hear that your order was delayed; I understand the disappointment this would cause. If you ordered any accessories for the device then these should be delivered together.
I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
All very quick & easy to manage
All very quick & easy to manage. This is my second sim card contract with cash back. Worked very well, I have no complaints 👌
6 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Worst Customer Service
would have to be the worst UK sim company I've dealt with. Created an order, cannot access my account page because apparently an order number was not generated. Contacted customer service, who told me they can't help me and I need to contact the sales team via phone - how can I do that when my number is between Ports?
13 July 2026
Unprompted review
Reply from Mobiles
Hello Shaun
Thank you for your review.
I’m sorry to hear that you’re having problems. I can confirm the number you have provided is your order number and this can be used to register and access your My Account.
Should you need any further assistance, I have sent you an email with reference number MOB214624 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Excellent support
It was very easy to deal with Mobile.co.uk. They provide very good customer service support and aftersales support. You are able to speak to a person.
30 June 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Fake advertisement cashback
It has been 55 days since I placed my order, and I still have not received the £42 automatic cashback that was promised within 28 days.
This website is misleading and appears to use false cashback promises to attract customers. They advertise cashback to persuade people to buy, but they do not actually pay it. I would not recommend buying from them 👎👎👎
______________
Today is 4/8/2026 and 77 days passed still i haven't received! I
19 May 2026
Unprompted review
Reply from Mobiles
Hello Hawraz
Thank you for your review.
I’m sorry to hear that you have yet to receive your cashback; I understand the concern this would cause.
I can confirm that we did experience a delay in dispatching cheques during the time you have mentioned in your review. To discuss when your cheque was issued, I have sent you an email with reference number MOB214623 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Gift Card issue resolved
Had an issue with the gift card I was sent it would not activate been onto customer service at Mobiles and Curry’s and it eventually got sorted and I was granted my £50 gift voucher, was a few weeks but all done in the end.
9 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Got there
Order stuck on processing. Had a job to speak to someone, finally did, they said need to speak someone else and put me through, then got a recorded message and hung up.
Edit. They contacted me and explained the phone was out of stock hense the delay but wasn't notified when ordered. Oh well sorted now.
11 July 2026
Unprompted review
Reply from Mobiles
Hello Jamie
Thank you for your review.
I’m very sorry to learn of your experience, you can track the status of your order in your My Account.
Should you need any further assistance, I’ve sent you a message with reference number MOB214622 in the subject if you wish to discuss this further.
Kind regards
Grace | Mobiles.co.uk
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