Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the products, such as scooters and chairs, for their quality, comfort, and ability to enhance daily life and freedom. Many people highlight the exceptional staff, especially delivery personnel, for their helpfulness, detailed explanations, and pleasant demeanor. The overall service, including sales and efficient delivery, is frequently described as brilliant and reliable, often arriving within a week. However, some customers also noted significant issues with product reliability, reporting that scooters developed faults or stopped working shortly after purchase. The minority of people were dissatisfied with the after-sales support, mentioning difficulties getting repairs, being ignored, or feeling abandoned once the sale was made.

What people talk about most

Product

People report positive experiences with product, with many expressing love for their new scooters and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and clear... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and calling it... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed of... See more

User experience

Consumers find the user experience to be positive, with many expressing satisfaction with their new scooters... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more


Company details

  1. Mobility equipment supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Was delivered by a pleasant guy who explained everything in detail, even removed my old scooter.
Delivery was within the time frame

14 December 2022
Unprompted review
Rated 4 out of 5 stars

very happy

Would of been 5 stars if not for an error at the beginning that ended with the wrong scooter being delivered, However it was quickly rectified and i was treated with utmost respect by all company employees. Not a fan of your answering service though, wish i could of talked to someone immediately, it would of saved me 24 hours of worry.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Cabin Car Scooter

Had previous problems but it was suppliers who were at fault for nearly 6 months we cannot use our Sport Rider but Mobility Connect have chased this up, in respect to new Scooters to honest I wouldn’t use another Company, I am getting to know the Staff in Office and mobile Staff , this is my 4th Scooter and Nick and staff keep you posted on all developments with your Scooter order and Staff will walk you through your new Scooter

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. Best service I've received ever. This is my 1st mobility scooter and the process has been absolutely fantastic and easy from start to delivery. Kane the delivery guy was fantastic sorted the demo and paperwork and his knowledge was really good and helpful. Thanks bud. Love my new scooter was a bit dubious about getting one only being 47 but hips and spine dont wanna play ball so need something as cant walk far and fall often this has given me freedom if that makes sense.

6 September 2022
Unprompted review
Rated 4 out of 5 stars

Good all round service bit disappointed…

Good all round service bit disappointed with the description of my scooter says 25 mile range but also looking further find it says 32 km so goes about 20 miles for me that's a big 5 miles difference the description needs amending

2 August 2022
Unprompted review
Rated 5 out of 5 stars

the first and most satidfying experience I have had in a long time!

This is the first time I have used this company!! I have to say everything went as smooth as butter from my application to my delivery even the paperwork was a joy as i had an experienced handler taking care of everything. Everything was explaind from start to finsh then carried out simply and efficiently. I am now free to roam where and as I please and will be able to reclaim most of my independance thank you so much mobility connect and a huge thank you to your team. If anyone else is reading this wondering what to do all i can say is I highly recommend atleast make the all important phone call it could change your life thank you once again and for anyone whos is wondering i wish you the best of luck !!!

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Ordered scooter of motablity connect a…

Ordered scooter of motablity connect a week later my scooter delivered .The company and care is fantastic Darren who sold me the scooter and delivered it was fantastic patient informative really would recommend this brilliant company and of course lovely people like Darren who demonstrated the scooter perfectly and answered all my questions throughly really please this scooter helps so so much thankyou x

16 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look