Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the products, such as scooters and chairs, finding them perfect for their needs and providing newfound freedom and independence. The staff, particularly delivery drivers, are frequently praised for being helpful, informative, polite, and patient, ensuring customers understand how to use their new items. The overall service and delivery process are described as brilliant, efficient, and quick, with many receiving their products within a week. However, some people mentioned significant issues with product functionality and customer service after the sale. These customers reported scooters developing faults shortly after purchase, with repairs being slow, ineffective, or non-existent, leaving them with unusable products. There were also complaints about the company's lack of replacement machines during repairs and a perceived lack of support once the sale was complete.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their new scooters... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and clear explanations.... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, often highlighting the speed and efficiency of the... See more

User experience

Consumers find the user experience to be positive, with many praising the helpfulness and clear explanations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

From start to finish the whole process of getting my mobility scooter was easy. The sales staff member (Simon) and delivery staff (Cain) made it all a very enjoyable experience. Simon made it all very... See more


Company details

  1. Mobility equipment supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy…

Everything was explained perfectly by Louise and was made to feel very easy from ordering and very happy with the service. The delivery driver cain explained everything perfectly on delivery. Very impressed with the new scooter and delivered built and in immaculate condition. Couldn't fault anything and would highly recommend.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful and very friendly staff. Delivery service was Great and didn't wait long. Extremely happy

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience in ordering was made to feel very easy and was accepted for a scooter with no problems. Found you guys through Facebook and very happy with my new scooter. Delivery service was amazing and very friendly young fella who was great on explaining how to use it. Many thanks Pamela

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Excellent in fact. Cain was very thorough on delivery and went really into depth on how to use my new mobility scooter. Overall excellent service and would definitely recommend to family.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very nice people

Very nice people, very trustworthy and would recommend anybody to go through these guys. Delivery was very quick and very happy with the service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Loving the new mobility scooter. Cain was excellent on delivery and very helpful. All the call staff have been great. Excellent service

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service I have received from start to finish. Just got the new auto fold power chair and it’s so easy to use for when I have my regular trips from the hospital and back. Easy to fold up and manoeuvre. Very helpful staff and delivery was on point. Thanks Paul hart

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second scooter through mobility connect. Always been really reliable. Staff are very polite and delivery driver was also very helpful. Many thanks

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received. This company have bent over backwards in making sure I got the correct mobility scooter for my needs. Very happy with the delivery service, made me feel at ease and was very helpful on delivery. Highly recommend for anyone needing a new scooter and great service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, second scooter now purchased through mobility connect. Always very efficient and friendly staff.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy service

Easy service. Ordered 2 scooters and was delivered very quickly and within the week of me making the application which I'm very impressed with. Delivery driver was also very helpful and explained everything when he was here. Thanks 😊

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Exelent mobility scooter

I gust hot my mobility scooter yesterday and it’s so comfortable and easy to drive the staff and the driver were exelent and the service is grand I would highly recommend this company that are trust worthy and I’ve all ready been telling good about them

27 March 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd mobility scooter I have…

This is my 3rd mobility scooter I have been a customer of mobility connect since 2014 and will always recommend use the staff are always respectful and very helpful. Delivery driver cain was also very helpful and explained everything to me. Will always recommend to everyone to use mobility connect.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Looked online through Facebook and was made very easy from them contacting me to me reviewing my new scooter. Which I’m very I’mpressed with. Delivery driver cain was helpful on delivery also and took his time on showing me how to use my new scooter. Excellent service

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Very happy after being accepted fot…

Very happy after being accepted fpr credit and loving my new scooter. Massive thanks to moblity connect for helping me sort this. Also to cain the delivery on showing me how to break down the scooter an for explaining everything in detail.

25 February 2025
Unprompted review

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