ModelSpace Reviews 2,424

I've been collecting the Rossi bike for 4yrs now considering it was only a 2yr subscription I've had nothing but excuses and lies since Brexit they wont tell you its Brexit related but we all know different the non existing Email will never be sent I'm currently seeking legal advice as I'm left with a partial completed model they say they have the 3 remaining issues but can not sell me them via a paypal which leads me to believe their also lying about the stock too. Stay away if you wish to avoid disappointment.

This is the company who handle Sales and Customer service for DeAgostini. I purchased a Model kit from them for over £800 in September 2020. When it arrived, several parts were missing. Customer service told me they were aware of the missing Pack and it would soon follow. But here I am in 2022 AND STILL NO PARTS!! Customer service constantly blame DeAgostini, yet DeAgostini say they "do not have access" to Model Space. So, someone is lying.
I am so tired of listening to the excuses and outright lies from these people, that I am considering legal action, along with many unhappy modellers.
I urge you not to have any dealings with this company and their "questionable" business practices.

Another pile of lies & buck passing, one delivery in seven months & then nothing, I was told that there would be emails sent to confirm options to continue, cancel, refund or buy the remaining parts outright. There has been nothing, Deagostini (Parent company) blame Modelspace & vice versa. Is there anyone there able to make a decision or give an honest answer to the hundreds of customers e
who are out of pocket & left with boxes of useless parts ????

Around July\August 2021 I received what was to be my last MiG29 subscription issues from Model-Space. To this date, I have had no email\nothing from them and when I call, the phone just rings. I have invested a lot of time\effort and money in this partwork and being very dissapointed is an understatement. This needs to be resolved! I would say to folk that be very wary.

Thank you for your response - you say all customers have been contacted.... I've not been and have check spam etc. Can you get in touch using the details you hold for me, or provide me a way to contact you.

I NEED URGENT HELP? I HAVE BUILT SEVERAL MODELSPACE MODELS SUCCESSFULLY IN THIS INSTANT THE SERVICE I HAVE RECEIVED HAS BEEN VERY POOR.
MODELSPACE STOPPED SENDING MONTHLY INSTALLMENTS APRIL 2021, AFTER NUMEROUS PHONE CALLS AND E/MAILS NOTHING!! THIS COMPANY DOES NOT DESERVE TO REMAIN IN BUSINESS.

PLEASE STAY AWAY!
I received 17 packs of the GT40 up until July-21, since then I have had no more. Every time I call or email, I get told different stories about a payment system being tested or Head Office is working on a solution!

I placed an order for this kit in December 2019 to have it in time for Xmas, it was never delivered, I rang and emailed them many times in 2020 and was told it was out of stock then a year after my order I requested a refund, £136. They sent a few emails asking for bank account numbers that were unnecessary since it was paid for my credit card. Needless to say I was not refunded. This company in a SCAM

8 Jan 22 Thank you for your reply, but I keep sending emails to you and only get the same response asking for my bank details and then nothing. Please refund my money

20 Feb 22. Having again provided my details to this company, they still have done nothing nor refunded me. My advice remains DON’T SEND YOUR MONEY TO THEM

always the same ...
Don't have anything else to entertain disgruntled customers? It's been a year since they stopped sending me assembly packs, and nobody gives me A solution

Deagostini make amazing models Ive built R2D2 and Ironman and am currently building the Millenium Falcon. However i have not received my monthly subscription for 8 months - anyone else who is having problems with Deagostini/ Modelspace UK please get in touch with David Goff1 on facebook lets start a group legal action against this company

There has been a breakdown In your payment methods and after sending an email to the parent company, to which I have not had a response and like everyone else have not received any parts, I am some what disgusted. IAN and Roy have been a god send and tried to get things sorted out, I have been a customer to your company now for 21 years and never known any thing like this. I suggest you talk to your customers either by email or phone to keep them in the loop that way they won't walk a do there business else where.

3 Aug 2021 – Send a mail to ModelSpace CS advising that I have done what was asked but have not received any confirmation that transaction was successful nor have I received any goods. ModelSpace CS reply saying “Sorry” I need to provide them with my card details as requested.
• I send reply mail demanding to speak with a manager. ModelSpace CS reply saying management in Italy I can send a mail with my concerns and they will forward it to management for review! HAVE YOU EVER HEARD SUCH NONSENSE!
• YES, ModelSpace CS is a collection of proficient spin doctors which you will NOT be able to get past!
15 Sept 2021 – Get mail from ModelSpace that possible delays with current shipment due to….get this “ Inefficiencies with the card payment system”……go figure!
26 Sept 2021 – Send mail to ModelSpace CS asking for update on shipment as have not received previous 2 month’s packages despite paying for them - NO RESPONSE FROM MODEL SPACE
11 Oct 2021 – Still have not received 2 month’s packages despite paying for them. No deduction either for Octobers package. Send mail to ModelSpace CS demanding update - NO RESPONSE FROM MODEL SPACE
20 Oct 2021 – Make an international call to ModelSpace CS to demand full refund due to absolute lack of feedback and support. I get sucked into the charm of the spin doctor on the other end of the call. “Maybe this guy will be able to help me, not like the other one,” I thought……..”OK please investigate and come back to me I ask,” and I remind him that this is the last chance as I am at my wits end. - NO RESPONSE FROM MODEL SPACE
3 Nov 2021 – Make an international call to ModelSpace CS to demand a refund. Dude (the original one I had dealt with in the past) starts just like all other calls with confirming what is on the system that packages have been delivered….bla,bla,bla,bla……I loose it and demand full refund.
• “Sorry” he says, we do not do refunds. As per the agreement I signed ………..
• I remind him that the agreement I signed was that I will have a complete model in 24 months. Who is not fulfilling this so called agreement?.....silence.
5 Nov 2021 – Posted first review
7 November – ModelSpace responds to review on trustpilot
9 November – I send email to ModelSpace CS as requested.
11 November – No acknowledgement or response from ModelSpace to date.
26 November - Still nothing from ModelSpace. Still not recieved last 2 shipments.
30 November - Finally, a mail from ModelSpace acknowledging that they are working on finding the best solution for my case and will be in touch in the next few days. Let's wait and see!
22 December - As expected and as per the usual from ModelSpace and De Agostini. I have heard nothing further and still have not received the 2 packages I paid for.
6 Jan 2022 - DeAgostinin responds to this review again advising me to contat them so they can send the 2 packages.
18 Jan 2022 - Get mail giving link to reactivate payments so parcels can continue to be sent.......
As always, they do not listen and do not care and will continue to drive their position down your throat. I repeat, De Agostini, I want a full refund of ALL costs incurred. You can arrange to collect the bits i actually did receive at your own cost.....When will you listen to your customers?
10 Feb - At last. Some goodwill shown. full refund received. Thank you for listening ModelSpace and thank you Trust Pilot for this space.

I have two accounts via Jacklin Enterprises to Modelspace UK. I already paid upfront for all outstanding issues, but two issues were not received. Now I cannot finish my two model ships, which are very expensive. Now that Jacklin Enterprises went for a dive during covid, Modelspace cannot track any of my subscriptions. How convenient is that. I sit with two models, half built because of two missing issues. I been sending emails back and forth but nobody seems to care. I would like to demand these outstanding issues to be delivered to my home in South Africa, without me having to pay customs or airport taxes. This is ridiculous. I also paid the Akagi display case. If someone from modelspace UK is reading this, please do some effort in my request by actually doing something. The contact person in South Africa is Reinhild Niebuhr. She was the founder of Jacklin Enterprises in SA. My email address is not allowed in this review
How the hell will Modelspace get hold of me

9B000034 PART 24 Is outstanding and display case for AKAGI AIRCRAFT CARRIER 
9A000040 is part 13 outstanding for HMS SURPRISE 

I will NOT pay one single cent further.

I wil through away these models and claim all my money back from Modelspace UK if something is not actually done about this

Anita

In response to this complaint Model Space UK have deleted my account - meaning I am unable to log-in to my complaint ticket and give them the verification they are asking for!

This is how Model Space UK treats its UK customers. You open a complaint because the electronic components in your kit do not work. Some months later Model Space UK sends you an email response that has no content, no text and nothing in it. They then close your complaint ticket and mark it as ‘resolved’. I can’t decide if they are negligent or incompetent - maybe both - but I do know they are not worthy of anyone’s money. If it were possible I’d give the zero stars.

Never got goods paid for,even after two emails.. I give up I'll go to a high street store next time

In my last review i said amongst other things that they "lost" order details, "lost" payment details etc ....here is their response """Reply from De Agostini ModelSpace
3 hours ago
Thank you for your review. Sadly we cannot find any identifying information for your order. Please can you send this detail to xxxx so we can direct you to the correct team.
Kind Regards
Model Space Team"

Frankly that about says it all......useless - beyond a joke that 12 emails complaining and having been referred to Trading standards and the CMS and they STILL cant even find the order..................

Order 100021392 R2D2 Order
reference TA001484 Order 100005258 Millenium Falcon

Easy on line ordering and very quick delivery - brilliant!’

Awful customer service. Returned an item nearly one month ago. Item was received 2 days after I returned it to them. (Someone picked it up at a CVS, weird...) Now they cannot tell me when I am going to get my refund because it "requires approval from home office," and the home office is currently not responding. I asked what they do when the home office does not respond and the rep replied "we wait until they do." After reading plenty of reviews on here, it looks like keeping money from returned items is their M.O.

Still waiting on a refund from August for £500. Apparently, they are unable to process or refund payments and haven't been able to refund my account until an internal issue gets fixed. Almost 2 months later and I am still no further forward.

GIVE ME MY MONEY BACK... this company is a scam.

Well , where to start , I'm building the mig 29 and the Rossi motorcycle... in early August I received notification that payment hadn't been received... ( well it wouldn't because your company messed up the bloody computer payments side of things ).... spoke to a nice young man in the call centre who explained my card had declined the payment , found this hard to believe as over 10 grand is in that account .... have him the card details once again and he explained all would resume as normal .... Then we get a notice from deagostini that there had been a problem with there debit collection system ... now in October but still no parts arriving FFS .... going to have to call yet again ... the models are amazing but the company seems to be run by crap management... I have spent thousands with this company but if I manage to get the kits finished I shall be stopping with agora and hatchette for future kits , which is a shame ...

Model Space is the worst company I have ever delt with.
I paid £999 on a model they said was in stock, 2 months later I requested a refund as I still hadn't received it (to which they agreed) Then for another month I got one lie after another as to why the money wasn't credited.
In the end my credit card company forced the refund.
I would defiantly NOT recommend dealing with Model Space