Emma was extremely helpful, walking me through each step and sending me information in English when I couldn't find it on the website myself. She truly made this an easy, stress-free experience, and I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bike was truly a patient young salesman that explained everything precisely and extremely thorough too. He actually spent over an houf so i could fully understand the savings i couod make with this... See more
Never buy anything from this company. Worst company ever. Worst customer experience. Worst communication. Send unexplained invoices. Charges advance payment for their worst service. Doesn't pickup p... See more
Company replied
Fantastic customer service! Sabrina helped me sort out my account and payment which was late due to a problem with my email. She was calm while she guided me through a very stressful situation and she... See more
Company replied
Company details
About Modstrøm Danmark A/S
Written by the company
Om Modstrøm
Velkommen til Modstrøm Danmark A/S TrustPilot side. Vi konkurrerer med de eksisterende udbydere af strøm til gavn for både virksomheder, forbrugere og klimaet. Vores ønske er at tilbyde vores kunder produkter, der både gavner deres el-regning og klimaet.
Vi køber strøm på de etablerede elbørser og sælger den videre til vores kunder. Strømmen bliver leveret til vores kunder via de såkaldte el-netselskaber. Det er dem, der ejer el-nettet i Danmark, og som alle andre udbydere af el her i landet også benytter sig af.
Contact info
Hedegaardsvej 88, 2. sal Øst, 2300, København, Denmark
- 82 100 200
- kundeservice@modstroem.dk
- www.modstroem.dk
4.2
Great
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a good experince
5 February 2026
God personnel
22 December 2025
It’s really good support from customer…
It’s really good support from customer service and Murat help me to fix my query quickly regarding bill.
Best regards,
Rehan
15 December 2025
Unprompted review
The seller was very kind and patient
15 December 2025
Expensive......
2 December 2025
Great guy I talked to he was very…
Great guy I talked to he was very helpful and sincere
28 November 2025
Great service
Great service! Very professional!! It satisfied all my needs. Thank you Johann!
20 November 2025
Unprompted review
den var good
20 November 2025
The service was really good and fast
The service was really good and fast. Lucas was very attentive and helpful through the whole process. I can 100% recommend it :D
18 November 2025
Everything good
10 November 2025
Unprompted review
Never buy anything from this company
Never buy anything from this company. Worst company ever. Worst customer experience. Worst communication. Send unexplained invoices. Charges advance payment for their worst service.
Doesn't pickup phones. Non customer friendly process. Gives unnecessary stress to the customer. I will going to write long and detailed feedback soon. So far, super unsatisfied even after giving so many chance to prove me wrong. Too late for me, but be alert if you are planning to choose.
5 November 2025
Unprompted review
Reply from Modstrøm Danmark A/S
Hi Gunjan,
Thank you for your review. I’m sorry to hear that things started off this way.
I understand you’ve now had a good conversation with my colleague, and I’m happy to hear that things have been clarified and followed up on.
Should anything else come up, you’re always welcome to reach out.
Best regards,
Team Modstrøm
Scam company!
Do not trust or have anything to do with this company!! They will charge you money for electricity that you didn't even use! Once you decide to leave and final settlement is paid. They charge you ridiculous amount of money. Avoid, do not use them. Customer support is absolutely garbage.
20 October 2025
Unprompted review
Reply from Modstrøm Danmark A/S
Hi Martynas,
Thank you for your review. I’m sorry to hear about your experience.
I understand your frustration, and I’ve asked a colleague to take a closer look at your case again. Even though we believe the invoice was issued correctly, we’d like to offer a goodwill credit to close the matter and make things right.
You’ll hear from us shortly so we can make sure everything is settled to your satisfaction.
Kind regards,
Team Modstrøm
I have had an amazing experience
I have had an amazing experience, great administration and great service. Service is been delivered as was promised. I am very satisfied. Thanks modstrøm 🙏
21 October 2025
Unprompted review
Ok det løste problemer tak for god…
Ok det løste problemer tak for god snakke med
17 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.