Moja Insurance Reviews 

4,531
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 800 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the pricing is very competitive, and buying insurance online is simple and quick. People also appreciate the helpful customer service and the ability to make policy changes without unexpected admin fees. Some people were dissatisfied with the online-only setup, noting that navigating the website can occasionally be frustrating and time-consuming. A few reviewers also experienced significant delays in getting email responses, making it difficult to resolve urgent policy issues. Others noted that the lack of a phone service made sorting out account problems stressful.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies are very affordable and competitive... See more

User experience

Clients share positive opinions on user_experience, highlighting that the process is simple, straightforward,... See more

Service

People report positive experiences with service, highlighting efficient support and quick fund payouts within... See more

Website

Users describe ambiguous interactions with website, reflecting a high level of disagreement regarding their... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in opinions. While some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.

Company replied

Rated 5 out of 5 stars

I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... See more

Company replied

Rated 5 out of 5 stars

When I was shopping for car insurance, I chose Moja purely based on their price & 5 star reviews. So far, my experience has been positive. I tend to be fairly law abiding, so when I was stopped for sp... See more

Company replied

Rated 5 out of 5 stars

Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward

Company replied


Company details

  1. #121 of 140 best companies in Insurance company

About Moja Insurance

Written by the company

Hey! 👋

Think insurance is a bit blah? Think again!

Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.

Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.

We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.

If you love it, then Moja it with us – get a quick quote now in a few clicks 👇

Get a quote

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.3

All reviews

(4,531)

788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found it easy to get the cover I wanted…

Found it easy to get the cover I wanted and at a good price. Thanks.

30 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi.

We're happy to hear that you found the cover you wanted easily and at a great price. Thank you for your positive feedback; we appreciate your business.

Lee
Moja Car Insurance

Rated 5 out of 5 stars

It’s very easy to use and no nonsense

It’s very easy to use and straightforward with no scratching your head moments. And the price was very competitive give that my last insurance policy increase by £1000 with another year of NCD and been a customer for 6 years straight

1 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Ben

We're happy to hear that our service was easy to use and clear. We appreciate you noting the competitive pricing, especially given your prior insurance experience. Thank you for your positive feedback!

Thanks Lesley
Lloyds Bank Car Insurance

Rated 5 out of 5 stars
Moja Insurance logo

Reply from Moja Insurance

Hi David

We appreciate you taking the time to share your positive experience with us. We are happy to hear that you are pleased with our service.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

101% Recommended…Simple as that…THX…

101% Recommended…Simple as that…THX MOJA Car Insurance

16 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Peter

We're happy to hear that you had such a great experience! Thank you for recommending our car insurance services; we appreciate your support.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

Moja car insurance

Firstly, thank you for the excellent insurance price coverage. Everything was made easy to get insurance cover on line. Long may car insurance with Moja last. I would recommend Moja insurance wholeheartedly.

19 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Shifa

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our online insurance process easy and that you're pleased with the value. Thank you for recommending us!

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

Thank goodness that an insurance…

Thank goodness that an insurance company that has broken the mould and doesn’t charge admin fee for changing your car

19 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Coleen

We're happy to hear that you appreciate our transparent approach to car changes and the absence of admin fees. Thank you for your positive feedback; it really means a lot to us.

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

I changed my car this week simply…

I changed my car this week simply changing make model and registration with a quote first was so simple on line.
Price until end of policy was excellent considering up grade in vehicle.

Will stay with moja if price does not increase excessively at renewable

23 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Colin

We're happy to hear that changing your car details online was so simple. It's great the price until the end of your policy was excellent, even with the vehicle upgrade. We appreciate your intention to stay with us at renewal if the price remains reasonable. Thanks for the positive feedback!

Lesley
Moja Car Insurance

Rated 4 out of 5 stars

All tye people i was in contact with…

All tye people i was in contact with were clear and helpful.. the only reason it lost a star was because i never spoke to the same person twice. Good work though.

21 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Richard,

Wow🤩 We love to see feedback like yours - thanks for taking the time!

Just to explain, we have a large team of agents who deal with enquiries in turn, as they arrive. This speeds up our responses for customers.

Hope you have a fab day!

Rasheed
The Moja Team 🚘

Help & support: help.mojainsurance.co.uk
Website: www.mojainsurance.co.uk

Rated 5 out of 5 stars

Quick and easy…

It was very easy and quick to make the changes. I also liked that I wasn't penalised for changing my car!🙂

17 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Stephanie

We're happy to hear that making changes was easy and quick for you. We also appreciate you noting that you weren't penalised for changing your car. Thanks for your positive feedback!

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

Straight forward no hassle car insured…

Straight forward no hassle car insured same day A+++ and cheaper than most companies 👍

23 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Paul

We're happy to hear that you had a straightforward experience and secured car insurance quickly. It's great to know our rates were competitive. Thank you for the positive feedback!

Lesley
Moja Car Insurance

Rated 5 out of 5 stars

They rang back when they said they…

They rang back when they said they would. Satisfied all my enquiries, made the changes I required and didnt charge me. I normally change insurers after one year as they hike up the price in the 2nd year and rip you right off. Not Moja, this is my 2nd year and they were still the cheapest I could find. Thankfully, I havent had to make a claim yet, But so far I cannot complain. Thankyou

20 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hi Graham

We appreciate you taking the time to share your positive experience. We're happy to hear that our team met your needs and provided a cost-effective solution for your insurance. It's great to know you're satisfied with our service!

Lesley
Moja Car Insurance

Rated 3 out of 5 stars

It would be nice to actually speak to…

It would be nice to actually speak to someone,especially when the system fails when trying to change vehicles! Really frustrating!

20 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello William,

Thanks for your feedback - I'm really sorry to see that you're unhappy.

At Moja we do things digital, meaning you can do most things online, so we don't have contact numbers for the every day stuff. Doing things this way means that we have less costs, so we can pass these savings on to our Moja family through low cost cover.

We like to be up-front and honest with our customers, so we let you know beforehand that you're buying an online policy, as we want to make sure that the Moja way is right for you.

We know everyone needs a little help sometimes, so we're still there when you need us - you can contact us by heading to our Help Hub at help.mojainsurance.co.uk/s/article/Your-online-account-and-docs. You'll find a contact form at the bottom of that page.

And if you need to make a claim (fingers crossed you don't), you can call us to go through everything if you prefer, as we know it can be a stressful time.

I can see you contacted our LiveChat Team who made the change for you so if you need anything else, we're just a few clicks away.

Take care,
Jasmin
The Moja Team 🚘

Rated 5 out of 5 stars

Very competitive price and part of AXA…

Very competitive price and part of AXA insurance which brings more responsibility. I never expected that I will get a comprehensive cover for a this price. Very happy 😁

22 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Shahfraz,

We love to see feedback like yours - thank you so much 💯

Hope you have a fab day!
Kennedy,
The Moja Team 🚘

Rated 5 out of 5 stars

Good price and responce .

The price was the lowest I had been quoted and the process was very easy.
The response to any queries i had were quickly and courtesly dealt with

20 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello,

I'm really pleased to see that we we're the most competitive insurer and the process of getting a policy was easy.

Hope you have a fab day!
Kennedy,
The Moja Team 🚘

Rated 5 out of 5 stars

GOOD PRICE AND HELP

10 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Andrew,

We love to see feedback like yours - thank you so much 💯

Hope you have a fab day!
Kennedy,
The Moja Team 🚘

Rated 5 out of 5 stars

Straightforward,simple and quick to get…

Straightforward,simple and quick to get my application done and accepted!

17 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Stephen,

Thanks for taking the time to leave us a review.

It's great to hear that our application process was straightforward, simple, and quick for you.

Thank you for sharing your positive experience with us!

Take care.

Nicola
Moja Team

Rated 5 out of 5 stars

Car insurance

Like all insurance these days I chose Moja on go compare. They seem easy to deal with when taking the money hopefully I won't find out if they are any good for a claim.

14 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Andrew,

We love to see feedback like yours - thank you.

We're happy to hear the process was nice and easy for you.

Thanks for choosing us!

Nicola
Moja Team

Rated 5 out of 5 stars

Easy and simple

It was easy and quick to buy what I was looking for.

17 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Rani,

Thanks for taking the time to leave us a review.

We're happy to hear that you had a quick and easy purchasing experience.

Take care.


Nicola
Moja Team

Rated 5 out of 5 stars

So easy to deal with from start to…

So easy to deal with from start to finish. Thanks to the Moja team.

10 April 2026
Moja Insurance logo

Reply from Moja Insurance

Hello Dale,

Thanks for taking the time to leave us a review.

It's great to hear that your experience was so easy.

We appreciate you acknowledging our team's efforts, and we thank you for your positive feedback.

Have a great day!

Nicola
Moja Team

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