moleonline.com Reviews 

342
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of navigating and ordering from the website, along with the excellent range and high quality of products, especially pet food. Many people highlight the prompt and efficient delivery service, often noting reasonable prices for both products and shipping. Consumers frequently commend the helpful and professional customer service, with staff assisting with orders and collections. However, some customers found the website frustrating or difficult to use, and encountered issues with the click and collect service, such as orders not being ready or incorrect items. Additionally, a few reviewers experienced problems with delivery couriers, particularly DHL, citing lost parcels, delayed deliveries, or a lack of notification regarding delivery times.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often praising the quick delivery times and reasonable... See more

Product

Users describe positive interactions with product, often highlighting good quality and reasonable prices,... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and quick, whether for... See more

Price

Customers consistently note positive experiences with price, often finding products and delivery charges to... See more

Service

Customers had positive experiences with service, often highlighting promptness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I placed two separate orders via click and collect,when I arrived to collect it would not process through the screen and I had to wait ages to sort it out, the second one I had to go into the... See more

Rated 4 out of 5 stars

It was easy to navigate & order from the site. I opted for collect in store and that's where the process failed a little. Pick up was not as straight forward as it should have been, even though my ite... See more

Rated 5 out of 5 stars

Just signed on online and you get the same excellent service you get instore. Having had surgery, lugging 15kg bags of their absolutely fantastic Hypoallergenic Mole Valley dog kibble is out of the... See more

Rated 5 out of 5 stars

Since finding Country Grain salmon and potato dog food on Mole Valley ive not gone for anything else. Easy website, great service, always delivered on time and a lovely delivery driver. Won't go anywh... See more


Company details

  1. Agricultural Product Wholesaler
  2. Equestrian Shop
  3. Pet Care Store

Written by the company

We are the UK’s leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm, and online services inspired by our commitment to UK agriculture and the wider rural community. We are proud to remain 100% owned by farmers and we maintain our cooperative ethos. We work for the greater good of our farmer shareholders, helping them to improve their productivity, profitability and sustainability. This is underpinned by industry-leading knowledge, value for money products, high levels of service and efficient manufacturing sites. Our presence in the market creates a highly competitive pricing environment which aims to stop others profiteering at the expense of our Farmer Shareholders and customers. Whilst we are a membership organisation, with over 9,000 Farmer Shareholders and 95,000 Country Members, we are proud to serve our rural communities more widely. We are open to everyone, working hard to provide exceptional value and service to all our customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

342 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(342)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A reliable company for fast delivery

A reliable company for fast delivery, and their website is a good place to look for items not found elsewhere.
The ordering is easy, and the website is easy to navigate.

The only issue I have is that the prices look good only until checkout, when tax is added, often making them more expensive than other retailers.

1 June 2026
Unprompted review
Rated 2 out of 5 stars

Great products, frustrating website!

Great products but the most frustrating website in the world! Payment gateways always fail and the website is always so slow. Genuinely dread ordering my dog food every month. In this day and age it should be straightforward to order online! Now trying to find an alternative.

29 May 2026
Unprompted review
Rated 3 out of 5 stars

Difficult to navigate

Difficult to navigate. Search is too word specific. If you don’t know the exact name of product the search engine is a bit unforgiving.
Had a discount offered but the tax was taken off discount. What I thought was a good bargain was more expensive

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Good to know ...

Everyone was so helpful, everything ready and loaded straight into the back of the car. Good to know, for Bridgewater, the click and collect is past the store, turn right and down to the end other side of the roundabout.
Great prices potting grit, farmyard manure and magic mulch. Definitely worth the short drive down the M5.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely crate

Quick delivery.
Brilliant crate.
Love the flip door design so it’s not wide open and in the way.
Would have liked medium size but it only comes in Small and large… my dog lucked out!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

Placed an order but had a slight issue with the courier, phoned customer service and spoke with Gary who was extremely efficient, even called me back with a solution and item arrived the next day. First class service.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a day earlier online for collection in store. I went to the store following day in Cambridge and the order was already collected. I had not received an email yet for collection but the staff was very helpful they checked it was ready and loaded the items into my car. I visited two different stores and I found very friendly staff at both places. The prices for chicken feed are very reasonable. Thank you.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond…

I use Mole Valley all the time as we have horses and recently needed to renew fencing. Everything in stock or easy to order in. Staff so helpful they even sawed some wood I couldn't fit in my car.

29 April 2026
Unprompted review

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