Monaco Solicitors Reviews 

They were a bit slow to engage with at the outset and the over reliance on automation for their cost control and volume management was a little frustrating. However, once they engaged, they were efficient and provided advice on the right issues. I also found Salama Hasanin to be responsive and helpful and I felt she went the extra mile when needed to meet deadlines. I would recommend this firm.

Karrissa Webster was fantastic. She provided great advice and constant dialogue and I really felt she went the extra mile.

I was extremely impressed and comforted by Paul Young at what was an extremely difficult time for me. He was patient, thoughtful and regularly checked in, and without doubt he is a great lawyer.

I reached out to Monaco Solicitors for assistance negotiating a settlement agreement with a previous employer. Simrath was exceptionally responsive, supportive, and attentive throughout and listened to my suggestions and input.

She was very clear about the likely outcomes, the fee structure, and the overall process from the outset. While I have some legal knowledge myself, having a solicitor and firm in your corner really helps add weight and reassurance during negotiations.

It was such a relief to have professional support, especially as I had been doing much of the heavy lifting on my own.

I would highly recommend Monaco Solicitors to anyone looking to finalise a fair and reasonable settlement agreement.

Thank you, Simrath, for handling my case so smoothly and bringing peace of mind after such a stressful period in my life. I’m very happy with the outcome.

(Formal Complaint – Case Reference: INV‑022591)

To the Attention of the Quality Department and Senior Management
Monaco Solicitors

I am writing to formally raise a complaint regarding the legal representation and professional conduct of Fiammetta, who was assigned to manage my case. Her actions and approach consistently failed to meet the ethical, professional, and client‑care standards expected from a solicitor and from a firm of your reputation.

Below I outline the reasons for my profound dissatisfaction and the state of vulnerability in which I was placed:

1. Lack of Professional Diligence and Strategic Commitment
When I requested a fairer resolution due to the serious issues at my previous workplace, the solicitor responded: “I am afraid that the company will close itself off to negotiation.”
This defeatist stance, combined with the absence of a robust adversarial strategy, directly undermined the defence of my interests.

2. Failure to Provide Expert Guidance
When I asked whether she would personally accept such terms in my position, she refused to provide a professional opinion. A solicitor is hired precisely for their expertise and judgment. Declining to validate her own advice when the client seeks clarity is a failure of duty.

3. Coercive Pressure and Improper Financial Threats
I was pressured to accept a settlement under the warning that, if I did not sign, her professional fees would be claimed immediately regardless of the outcome.
This tactic placed me under undue pressure and deprived me of genuine freedom of choice.

4. Prioritisation of Billing Over Client Welfare
Critical communications were sent at inappropriate hours (including an email at 5:55 AM), reinforcing the impression that the priority was to expedite billing rather than to secure a fair and well‑considered outcome for the client.

5. Professional Inconsistency and Hostile Conduct
After informing me she would be unavailable for several days, she reappeared only after I expressed my intention to terminate her services.
Following this, I received an aggressive email at 9:00 PM containing threats and an unprofessional tone. This behaviour is incompatible with the standards expected of a legal professional.

6. Lack of Technical Support During a Critical Moment
Despite my exhaustion and the pressure exerted by the opposing party, I did not receive clarification, protection, or guidance. Instead, I was subjected to repeated pressure to sign immediately, framed around negative financial consequences.

Conclusion
Throughout the process, I felt neither supported nor represented. It became clear that the priority was securing payment of fees rather than defending my rights after the difficulties I had experienced in my employment.
The service provided was transactional, lacking the professional rigor, independence, and empathy that a client should reasonably expect.

I request that this complaint be formally recorded and that an internal review of the handling of my case be initiated without delay.

Sincerely,
Fred Méndez

Exceptional company. Salma has made this whole process so easy with great advice and guidance coupled with attention to detail and super speed response to my emails. I have to say that even the AI side of the business was unbelievably reliable and knowledgeable they honestly made my whole situation easy to navigate and conclude.
Thankyou Salma for all your hard work and personal touch.

Simrath from Monaco Solicitors guided me through an employment dispute over several months. She was knowledgeable, clear in her communication, and kept me well informed throughout. She handled the matter with professionalism and I was happy with the outcome. I would not hesitate to recommend her.

Quick professional response and prompt actions taken with my request.

It was very efficient and professional which was all I could ask for. Helped me resolve my problem.

Very quick to respond to initial query, very concise answers to all questions. From start to finish it was a great service. Helen went above and beyond for me.

Sasha Van Wyk was very helpful and guided me through the procedure of getting the money owed by my employer to me. Managed to settle at ACAS stage with her guidance and my employer folded and paid me every penny it owed me. Thanks Sasha.

Sasha was the most helpful, understanding individual ever. My first time ever using a solicitors and she was always on hand to lend help, answer questions and update me. Finalised things in a positive light thanks to her help, knowledge and support! Thanks you Sasha VW!

Simrath has been a pleasure to work with. It’s been great to leave the professionals to handle the legal matters during an already stressful period.

I’d highly recommend Monaco Solicitors - it’s always worth having legal advice on these instances.

Sarah was great. Made a stressful situation much more manageable. She explained everything very clearly and was very quick and efficient.

I recently used Monaco, and their AI firm - Grapple Law - to help me with a situation. The future is here and I believe Monaco are really leading the way in what justice looks like in this new landscape.

Thank you Grapple Law, thank you Monaco, and thank you Sasha van Wyk for your attentiveness, expertise, and friendliness. I will be recommending Monaco and Sasha to others.

Jaspreet and Fiammetta. Damn. Solid ladies. Jaspreet was the primary on my case. I was willing to settle for far less just to have things over with (had a lot going on). She revised my letter and fought for me like a lioness. Can't thank her enough.
Fiammetta ran the post-op. Presented options, changes to agreements. Asked if I am ok with it. Made sure every thing was expedited. Absolute star.
If you have an issue, go with this law team. Extremely thorough, very friendly, and ready to bare teeth to get you a fair settlement, like a legal team that costs far more. I'm amazed. Good people, good outcome. If I ever have an issue, I'm coming back to them.

NB: direct message to the Monaco Team: if you read this, thank you.

Monaco is a company of solicitors that only works with employees, and from day one, the response has been super quick. Once I submitted my request, I received a call within a day. While the situation itself is stressful, Simrath has been super supportive and very responsive. The AI tool that they are providing, including in the package, was super helpful!

Honestly, I would recommend them to anyone who is experiencing redundancy.

Communication was easy... Sasha was patient with me and made everything easy and straight forward, extremely helpful.

Paul was my solicitor and was excellent - quick to respond, empathetic and even supported with follow up questions once the agreement agreement had been finalised. Highly recommend!

I can’t thank Sasha Van Wyk enough!
This has been an incredibly stressful and overwhelming experience. As it was all completely new to me, I felt unsure and out of my depth, but I placed my full trust in Sasha and I’m so grateful that I did. Sasha’s guidance, professionalism, and reassurance made a situation that felt very difficult so much more manageable. I’m especially grateful for how quickly and smoothly everything was resolved. I can now proceed in my life in a more positive direction.
I wish Sasha all the very best for the future. She has been very supportive throughout, and I hope she continues to achieve great success in her career!