Monaco Solicitors Reviews 

705
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal professionals and staff for their exceptional helpfulness, clear explanations, and compassionate support during difficult employment disputes. Consumers also point out the prompt response times, thorough guidance, and efficient service that help make complicated legal procedures much easier to manage. Some reviewers were not happy with communication gaps, noting that certain representatives failed to arrange scheduled phone calls, neglected follow-ups, or ignored important emails. A few individuals felt let down when communication abruptly stopped after initial interactions, leaving them unsupported during particularly stressful times.

What people talk about most

Staff

Consumers find staff to be positive, highlighting exceptional professionalism, dedication, and clear... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives provide clear, honest advice... See more

Service

Reviewers highlight positive aspects of service, describing staff as efficient, helpful, and professional.... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt email and phone... See more

Customer communications

Users describe ambiguous interactions with contact when reaching out for legal support during redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

705 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(705)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Support When I Needed It Most

I recently worked with Simrath Singh from Monaco Solicitors on a grievance case, and I honestly can’t thank her enough.

From the start, she was incredibly supportive, knowledgeable, and easy to talk to. She explained everything clearly, kept me updated throughout, and really made a stressful situation feel much more manageable. It was obvious she genuinely cared about getting the best outcome for me.

Her professionalism and dedication were outstanding, and I always felt confident knowing she was handling my case. She went above and beyond, and the level of service I received was truly excellent.

I wouldn’t hesitate to recommend Simrath and Monaco Solicitors to anyone who needs legal help. Absolutely brilliant support from start to finish.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I was fortunate enough to have…

I was fortunate enough to have Fiammetta assigned to my case, she kept me informed throughout the entire process and was always accomodating of the many questions I had along the way. An uplift was successfully negotiated from my former employer, I'd highly recommend Monaco and their solicitors to anyone!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Supportive, Clear, and Truly Helpful

I had a really positive experience working with my solicitor (Paul) on my settlement agreement. He was clear, responsive, and took the time to explain everything in a way that made a stressful situation feel much more manageable.

What I appreciated most was how balanced his approach was, he pushed where it mattered, gave honest advice about what was worth pursuing, and didn’t let things drag unnecessarily. I always felt like I had a strong advocate, but also someone pragmatic who genuinely wanted the best outcome for me.

Overall, I felt well supported throughout the process and would definitely recommend Paul’s services to anyone needing advice on employment matters.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and a strong outcome…

I had a really positive experience working with Simrath Singh at Monaco Solicitors. From start to finish, Simrath was professional, responsive, and clearly very knowledgeable in employment law. The advice provided was clear and easy to understand, and I felt confident in every decision being made.

What stood out most was the attention to detail and proactive approach throughout the process. The negotiations were handled effectively and resulted in a strong outcome, ensuring the final agreement was fair, well-structured, and gave me real peace of mind.

Communication was excellent throughout, and I always felt supported and well advised. I would highly recommend Simrath to anyone needing employment law support.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service highly recommend Monaco Solicitors

Monaco Solicitors and Rubel has supported me in my redundancy package negotiations with my Company which had to be turned around in less then a week. The circumstances also included my terms under TUPE. Rubel has successfully negotiated a really good package for me. I would recommend Monaco Solicitors especially Rubel in any negotiations that employee is having with their company. Brilliant service and support in the very stressful situation.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Damani has been incredibly helpful and…

Damani has been incredibly helpful and supportive every step of a very difficult process. I cannot thank her enough for her professional candor and assistance.

The AI tool is really useful. You may feel under pressure and think that you're not getting the help you need. Know that Damani is reviewing your case and she will get back to you on time.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional - highly recommend

I highly recommend Monaco Solicitors. Alex Thorpe represented my case and I felt confident in his ability throughout, particularly in navigating and taking on large corporate organisations. His communication was exceptional, and he handled the complexities of my situation with both professionalism and care. Thanks again.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and friendly

I had the pleasure of having my interests represented by Helen and can highly recommend Monaco Solicitors as well as Helen. She was proactive, friendly and professional. Without her I wouldn't have been able to get the result that I needed and I am very grateful for her advice and expertise.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Helen was exceptional throughout

Helen was exceptional throughout. She quickly identified the key legal issues, clearly articulated the strength of the case, and positioned it in a way that created real commercial pressure on the respondent. Her communication was precise, strategic, and highly effective, ultimately securing a substantial settlement without the need for prolonged proceedings.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Very attentive and supportive

Very attentive and supportive. I felt I could trust my case worker. Advice was always clear and throughout. They also use AI responsibly, helping to make the service more accessible.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. I cannot recommend Alex Thorpe highly enough. Extremely patient, sharp and to the point, no matter how much I rambled. He also understood the big picture and acted in my best interests every step of the way. Don’t hesitate when considering Monaco Solicitors

27 February 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience and service from…

A fantastic experience and service from Monaco Solicitors. Gordon was super helpful and clearly explained everything in respect of my settlement agreement. This was not my first settlement agreement rodeo but definitely the best in terms of legal advice.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend choosing Monaco…

I would recommend choosing Monaco solicitors because my experience of working with them was positive and professional throughout the whole process and resulted in a favourable settlement. The customer service was brilliant. Thank you

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Kept simple, easy, and well informed

Simrath was a great help in getting my settlement agreement sorted. The process was extremely quick and simple, and she made sure I was aware of all the necessary details.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Thx Monaco Solicitors special thx Simrath

Monaco solicitors are very thorough and professional a settlement was achieved in a short timeframe. I received a fair settlement after a few emails between Monaco and my previous employer. Special thanks to Simrath who kept me informed at every step of the way and gave me great advice she was very helpful knowledgeable and a great support

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Monaco Solicitors

I was recommended to use Monaco. I found them to be very efficient, as they use AI to do some of the work plus a person to communicate with me. Daniel was really helpful in getting me to reach a successful conclusion. I would definately recommend Monaco.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible ,chatting with AI ,not sure…

Terrible ,chatting with AI ,not sure whether to instruct them and few days later they dropped email unable to take your case but here is another firm.Avoid ,

10 March 2026
Unprompted review
Monaco Solicitors logo

Reply from Monaco Solicitors

Hi Greta. We’re sorry to hear about your experience. We use an initial online system to gather information quickly so our solicitors can assess enquiries efficiently. Where we don't here from you or we’re unable to assist, we try to suggest alternative options so people can still get support.
You'll still be able to use the options we've provided to seek help. We wish you all the best with your situation.
The Monaco Team.

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