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moneyhelper.org.uk (incl. pensionwise.gov.uk) Reviews 

324
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently point out that the helpful staff members are exceptionally knowledgeable, friendly, and deeply patient when guiding them through complex pension options. Consumers truly appreciate receiving clear, free guidance that helps reduce anxiety and makes preparing for retirement a smooth process. However, some people mentioned that certain agents were rude, unhelpful, and constantly cut them off during phone conversations. A few other individuals also felt that the support provided was a complete waste of time because agents relied entirely on rigid scripts instead of offering genuinely personalized help.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and helpful staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is straightforward and easy... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a wide range of outcomes when reaching out. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Definitely recommend. Really good unbiased advice. However, i gave a 4star because, I have come across advisors who know “their stuff” but not all are good at explaining their knowledge in layman sim... See more

Company replied

Rated 5 out of 5 stars

Easy online booking. Agent called on date and time agreed, and was extremely friendly, knowledgeable and helpful. He covered everything I needed and answered my questions. I was sent an email afte... See more

Company replied

Rated 5 out of 5 stars

I'm overseas yet the awfully nice folks at Pensionwise were gracious enough to call me..The information that was provided helped clear up queries and confusion(at times- i need to be told things seve... See more

Company replied

Rated 5 out of 5 stars

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understoo... See more

Company replied


Company details

  1. Information Services

About moneyhelper.org.uk (incl. pensionwise.gov.uk)

Written by the company

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(324)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My options were explained and I…

My options were explained and I understood

14 April 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 1 out of 5 stars

I just spent an hour on the phone just…

I just spent an hour on the phone just to be told they recommended I help myself. Even though I expressed difficulty communicating with my creditors due to my anxiety. Person o the phone was rude, sharp, and impatient. I just wanted some relief approaching my baby’s arrival and I’ve just not gotten any real immediate support.

20 April 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry your experience with our service wasn’t what you expected. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Rated 5 out of 5 stars

PENSION ADVICE

I contacted Money Helper on advice about Private Pension. The adviser was extremely helpful and knowledgeable. Due to my circumstances he took his time giving me time to write down all my options at my pace. I felt extremely confident about which steps to take next. Thanks so much Money Helper. I have already recommended you to family and friends.

10 April 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Very good service for professional…

Very good service for professional advice on pensions

10 April 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Pension advice

The person I spoke to was very helpful, clear in his answers and respectful in the support offered

24 March 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Surprisingly Very Helpful guidance.

Surprisingly Very Helpful guidance.

Thank you so much 🙏😊

2 April 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Rated 5 out of 5 stars

Helped with difficult travel insurance…

Helped with difficult travel insurance requirement. Enabled us to obtain travel insurance that some companies had refused to help us with a policy to suit our needs.

23 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

Easy to contact

27 March 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 1 out of 5 stars

Don't waste your time

Don't waste your time. GPT generated answer.
No attempt to understand or answer the given query.

24 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry your experience with our service wasn’t what you expected. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Rated 5 out of 5 stars

Clear, concise information

I was able to email a whole bunch of questions and after a few days the answers came back to all of them. The information was clear and answered a couple of questions I hadn't thought of too.

27 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

Needed guidance with my pension

Needed guidance with my pension
Contacted money helper explained & guided to the right decision, so completely trust worthy knowledgeable & professional.

10 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

Very important advice from Money Helper advisor

The Money helper expert I talked to was crucially knowledgeable about my pension/tax situation and very patiently worked through it with me to give me the correct procedure to follow.

24 March 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 4 out of 5 stars

I can’t really 🤔 have thought for all…

I can’t really 🤔 have thought for all advices and no direction to start with what all the advices are saying about things but instead I had so many advices but I felt in confusion whereas could start to get confused and frustrated with complex issues

18 March 2026
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 3 out of 5 stars

Very helpful agent

Very helpful agent however the hope they would be able to help me find a less expensive travel insurance that covered medical conditions did not transpire. In fact all of their recommendations were more expensive than those I had already found.

19 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re sorry we weren't able to help you in this instance. Please email us at contact@maps.org.uk so we can look into what’s happened.
Thank you

Rated 5 out of 5 stars

Easy to book an appointment

Easy to book an appointment, very professional, the advice given was very helpful. Information was explained , any question or queries were answered. Highly recommend this service

16 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

Very helpful and comprehensive bespoke discussion

Very helpful and comprehensive discussion re facts about my private pensions and description of ways of accessing them. Discussion was tailored to my circumstances. Useful summary with relevant links sent after meeting. I highly recommend this free service.

10 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

Really helpful knowledgeable service

Really helpful knowledgeable service
Highly recommend

5 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

Rated 5 out of 5 stars

I was highly impressed by the service I…

I was highly impressed by the service I received, and all I needed to know was answered by the customer service person.

10 March 2026
Unprompted review
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Reply from moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi
Thank you for leaving us a review
We’re pleased that you had a good experience with us.
Thank you

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