Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more
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Review summary
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Reviews shaping this summary
An article regarding wills and what happens if the solicitors you took the will out with go close down. There is no back up, you loose your money unless you're happy to go to another firm of solicito... See more
MSE have a car insurance comparison app. Have just spent over an hour filling this in. It did not recognise my password from the previous time and did not send a link to change it. All data lost so ha... See more
For collection Travel money site only shows M&S for FX - also rate shown is not carried over to M&S website!!
Company details
Written by the company
Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.
Contact info
1 Dean Street, W1D 3RB, London, United Kingdom
- furtherhelp@moneysavingexpert.com
- www.moneysavingexpert.com
2.0
Poor
783 reviews
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site is brilliant
This site is brilliant, I personally have benefitted from the advice that is given on this site, it has not only saved me money but also helped me to make better use of my money, please keep up the good work.
9 May 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Debra,
Thanks for taking the time to leave a review!
We're really pleased to hear that you've been able to make a saving and stay informed using our site. Please keep in touch with us and let us know if there's anything we can help with.
Thanks,
MSE User Relations team
No way to delete your account
No way to delete your account. No help on the website on how to do it. Search on Delete and you get nothing. All I want to do is delete/close my account on this website and I have no choice but to send an email and it to be dealt with by a real person. Slow and manual. Why not a simple possibility to delete your account yourself? Strange and controlling.
****** UPDATE *******
The email I received told me that no one will read my email because they are such a popular site they get 100,000's emails and so Martin certainly won't reply either.
Now what?
6 May 2024
Unprompted review
Reply from MoneySavingExpert.com
Hello,
So that we can provide the correct steps for deleting your account, please can you contact the team for the account you're looking to close:
Credit Club: creditclub@moneysavingexpert.com
Cheap Energy Club: energyclub@moneysavingexpert.com
MSE app: appsupport@moneysavingexpert.com
Forum: forumteam@moneysavingexpert.com
Hope to hear from you soon.
Thanks,
MSE User Relations team
I have been conned using the platform…
I have been conned using the platform for car insurance
Promissed £50 and received NOTHING
Sent comllaint and Nothing
They just conned me and ni one talk to
Call me 07736616411
Michael
24 April 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Michael,
The MSE Compare+ Car Insurance tool is powered by MoneySupermarket. It offers two perks, but neither of these includes a £50 voucher.
The two perks that MoneySupermarket offers are SuperSaveClub and Price Promise.
SuperSaveClub: Buy annual car insurance and you can join this club, which gives you a 12-month Free Days Out pass. Plus, you'll get a gift card of up to £15 for each subsequent qualifying product purchase you make through MoneySupermarket.
Price promise: If you buy car insurance, then find a cheaper like-for-like policy with the same insurer (either direct or via another comparison site), MoneySupermarket refunds the difference plus a £20 gift card.
If you've got any queries about these perks, please email rewards@moneysupermarket.com.
Alternatively, if you think you may have used a different car insurance comparison site that we link to from our site, please email voucherhelp@moneysavingexpert.com with further information (site used, insurer you purchased the policy with etc) and we'll do our best to look into it.
Please note, your review is public and can be viewed by everyone, so you may want to update it to remove your mobile number.
Thanks,
MSE User Relations team
I’ve received a text from this company…
I’ve received a text from this company saying I’ve applied for something when I haven’t 🤬 This was in regards to company listed on thread not MSE
19 April 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Julie Ann,
We don't send any texts, so we'd like to look into this further as it is concerning.
Can you please send an email titled "TrustPilot" to FurtherHelp@MoneySavingExpert.com with a screenshot of the text you've received?
Hope to hear from you soon.
Many thanks,
MSE User Relations team
My post on Free Legionella Test for Landlords was rejected
I posted a post on how Landlords can save money on Legionella Tetsing by using the "Legionella Checks & Compliance App" and do the Legionella Assessment themselves for FREE
It was in no way a promotion, but a money saving tip.
They removed my post and sent me an email saying I am not a verified merchant :D
That should say it all. They only seem to work with Verified (people willing to pay commissions)
12 April 2024
Unprompted review
Cannot be trusted
I am glad to see that many others share the view of this corrupt site that push products of banks that perform underhand tactics and steal people's money. Also I see a reply on here from a moneysavingexpert employee saying they have a post of how you can complain about the Financial Ombudsman Service. There is nothing you can do about the corrupt Financial Ombudsman Service. All you can do is complain about the service you have received and because they set their own standards they will never be found at fault as long as they send a reply within three months they can do whatever they want which is why Financial providers are treating customers so badly. Martin Lewis and the Moneysavingexpert have completely lost my trust and I hope others wake up to this websites promotion of banks that are not saving customers money and are actually stealing customers money. Martin Lewis should change the name of his site to money stealing expert.
2 April 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi David,
Thanks for taking the time to get in touch with us.
Our site is used by many millions of users each month, so I'm afraid that it isn't possible for Martin or ourselves to provide individual advice based on your own personal circumstances.
We don't provide any recommendations or advice - our aim is to produce MoneySaving guides that inform our readers of as many options available as possible and our focus is on cost not service. Everything that appears on the site and in the weekly email is down to its editorial merit. But we're sorry to hear you have had this experience and we do monitor the feedback for any company on our site, so we appreciate you letting us know.
You may wish to read about How This Site Is Financed for a more in depth explanation.
If you have a complaint you’d like to raise with a specific company, you can use Resolver (a free and easy complaints site which MoneySavingExpert works with).
MoneySavingExpert isn’t able to play a role in your complaint and so unfortunately we're not able to forward this for you, but hope this helps.
Cashplus bank have failed to release my…
Cashplus bank have failed to release my salary payment under the guise of security checks. Received a text saying it would ( not could) take 24 hours. I called and the call handler was unhelpful. Its clear this company are deliberately holding on to my money. 24 hours ended yesterday at 21.30, still do not have access to my salary, leading to missed payments. Will close account ASAP.
28 March 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Jill,
Thanks for getting in touch and sharing your feedback.
I've passed this across to our team, and we may look into this further in future.
I hope this helps.
Scammers and sleazy...
Martin the "Messiah " hammering the government energy companies,and dishing everyone and everything, giving dodgy advice, yet the website is full of adds for all the so called nasties, he says to stay clear of...you couldn't make it up...
19 March 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Pete,
Thanks for your message.
We don't run adverts on MoneySavingExpert; we don't allow any form of advertising, and companies can't pay to appear on the site. Everything that appears on the site is down to editorial merit.
For full information on how our site is financed, please read our article: https://www.moneysavingexpert.com/site/moneysavingexpert-finance/
Many thanks,
MSE User Relations team
Love the site and the forum
Love the site and the forum, usually my first stop for anything money saving related. Some of the best tools and ideas I've found via MSE.
Really like their comparison blogs, and thoroughly appreciated their first time buyers information.
11 March 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Sandra,
Thank you very much for sharing your review!
We're really happy to hear that you enjoy using the site. We're working really hard to make it even better, so please keep in touch and letting us know what you think!
Thanks,
MSE User Relations team
AVOID AT ALL COST
6 March 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Glenn,
If you have any issues with the site, we'd like to look into and address these. Please email FurtherHelp@MoneySavingExpert.com with the email subject "TrustPilot" with further information.
Thank you,
MSE User Relations Team
DONT KNOW WHY THIS GUY DOES NOT GET A…
DONT KNOW WHY THIS GUY DOES NOT GET A RED FACE EVERY TIME HE MENTIONS THE OMBUDSMAN
CLEARLY DOES NOT READ TRUSTPILOT,FALSE
INFO,HE SHOULD BE REPORTED FOR WRONG INFO
AS OMBUDSMAN NOT FIT FOR PURPOSE,AS HE IS
SPOUTING STATS,WHATS THE OMBUDSMAN SUCCESS RATE OF UPHOLDING COMPLAINTS
DONT HOLD YOUR BREATHE.
2 March 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi,
Thanks for your feedback. We have further information on site regarding what you can do if you're unhappy with an Ombudsman's decision:
https://www.moneysavingexpert.com/reclaim/fight-back-fos/#unhappy
Kind regards,
MSE User Relations Team
Credit Club
Although I can't speak to all of MoneySavingExpert.com's services, their Credit Club' gave me my Experian score. It is 102 points lower than my score on Experian's actual site. I have no idea if they want you to see your score as lower to offer 'help'... but that is flagrantly disingenuous information. I do not trust the company on anything based on that information.
13 February 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Zonker,
The credit score is provided to us by Experian, but there are a few reasons why your score may differ.
If you could send an email to CreditClub@MoneySavingExpert.com with your registered email address, we can make sure your account is up-to-date and provide some further details on why your score may be different to other Experian services.
Many thanks,
MSE User Relations team
What a complete waste of time
What a complete waste of time. home insurance renewals all from this website, not one came in under £3000 and to give some context the most expensive and comprehensive on other comparisons sites like for like or better were £2000 less! Never again. Martin Lewis and his band of merry moneysavingexperts need to get real
7 February 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Paul,
MoneySavingExpert doesn't provide home insurance quotes. We have a guide that provides tips on getting cheaper home insurance, and links to several different price comparison websites, but we don't provide any quotes:
https://www.moneysavingexpert.com/insurance/home-insurance/
Thanks,
MSE User Relations team
Ridiculous
Ridiculous , same company on other side offering me £200 less for car insurance. People do your research please don't support this greedy company. I can see you commercial on BBC every 20 min washing poor people brain how good you are.
1 February 2024
Unprompted review
Reply from MoneySavingExpert.com
Hi Pawel, thanks for your review. I'm sorry you feel this way and completely understand your frustration; prices for the same product/company can vary on different comparison websites for various reasons such as: different sellers - each seller may have their own pricing strategy, or exclusive products - some companies provide products that you can only purchase exclusively through specific comparison sites. Once again I apologise for this inconvenience, and realise this isn't ideal, but I hope this helps explain a little.
STAY AWAY FROM CLICKING ON THE LINKS
STAY AWAY FROM THIS SITE! I thought emails from Money Saving Expert were from Martin Lewis. I thought they were genuine, so I clicked on on one of his links regarding Quantum qi. I immediately got a call from Jordan Jones from Trade 101.ai saying he is an IFA and can introduce me to bitcoin investment.
He assured me I could get back my investment whenever I want. I listened to him convinced he was verified by Martin Lewis Money Saving Expert and got SCAMMED out of £4,700. STAY AWAY. I have now reported Jordan Jones and his company to Fraud Squad.
13 December 2023
Unprompted review
Reply from MoneySavingExpert.com
Hi Shireen,
We're aware of some emails and adverts along these lines online and on social media. I'd like to assure you that these are in no way linked to Martin or MoneySavingExpert, and we appreciate that this is concerning.
If you've lost money to this scam, please reach out to the Citizens Advice Scams Action helpline online or by calling 0808 250 5050 and an agent can talk you through what steps you need to take. Please also cease all contact with the scammers straightaway, and report this to Action Fraud: https://www.actionfraud.police.uk/
This is something Martin's legal team is working on but unfortunately, it's a tough one to solve - these companies are shut down but then seem to start up again in a different name. For more, check out Martin's video about this issue and our Fake Ads guide:
https://www.youtube.com/watch?v=ajz-ySqdnxg
https://www.moneysavingexpert.com/shopping/fake-martin-lewis-ads/
We're doing all we can to tackle these scams.
If you need any further assistance, please email FurtherHelp@MoneySavingExpert.com with the subject "Trustpilot".
Many thanks,
MSE User Relations team
Check your recommendation
I am interested in breakdown cover so took a look at your recommended AutoAid. However, despite decent overall average rating, looking at actual reviews on Trustpilot for the last 6mths there seems to be some awful experiences. Maybe something has changed recently. On this occasion I will be avoiding your recommendation.
17 January 2024
Unprompted review
Low quote for health insurance but does not exist!
Surprised by the practice of this comparison websites. They are happy to issue quotations for health insurance through Active Quote Ltd, but when, within days, ready to take up the cover, suddenly the premium shoots up by £260.
Feel as if I have been attracted under a false quote, which they clearly can't fulfil.
Time to try elsewhere!
16 December 2023
Unprompted review
Reply from MoneySavingExpert.com
Hi Christian, thanks for your review and I'm sorry you feel this way. Our comparison tools are live, and the providers can withdraw/add new products at any time. Additionally, a lot of products have expiry dates, so if you find a product and come back to it a few days later, the provider may have asked us to take this off site. I understand this is frustrating, however this is a live market, and we often do not know when prices could change.
I'm sorry we aren't help further, but I hope this helps explain.
Car insurance 'help' useless
I had multicar insurance quote through MSE quote form into which I put three drivers. It all went OK until I realised that when the actual quotes came through, they all had 'dropped' the added drivers off and quoted only for 'main driver'. This happened although I had carefully added ALL drivers into the MSE quote form. When I re-added the two other drivers into the received company quotes the premiums shot up more than £400. Basically, all that effort using MSE quote form was waste of time as it did not relate accurately to the insurance companies' quotes. Don't understand how this could possibly happen??!!
7 December 2023
Unprompted review
Reply from MoneySavingExpert.com
Hi Juha,
Thanks for your review and sorry to hear about this. Please could you email us at msecarinsurance@moneysavingexpert.com so we can help you further.
Thanks,
MSE User Relations Team
Pre approved cards are not accurate, commissions must be getting made
I used their credit card 'soft search' for best preapproved deals. I have an excellent credit score of 999. The top cards it brought in were tesco, virgin and natwest. They must get commission on these. One card that i had a zero chance of approval was barclaycard, i checked them directly and preapproved instantly, and got a 0% deal for 6 months longer than the other. Ditch this site go direct they all now have soft searches so will have no negative impact. Commissions rule
4 December 2023
Unprompted review
Reply from MoneySavingExpert.com
Hi there,
Our eligibility calculators use Experian for their initial decision. If you’re seeing a lower chance than you expected, it may be worth double-checking there are no errors on your credit report as this could be an indicator of a problem, even with a high score.
We use affiliate links to finance the site, and we're always upfront and honest about these. You'll see an asterisk * next to any link that could generate a payment to the site. Further information can be found on site: https://www.moneysavingexpert.com/site/moneysavingexpert-finance/
Thanks,
MSE User Relations Team
Gone downhill since Martin sold it
Years ago I used to peruse the site and was impressed by the quality of the forum although I never needed to join it myself.
Tried to join the site to pose a question regarding my credit card. 30 hours later my account still hasn’t been approved and so I ended up seeking advice elsewhere.
Viewing the forums and it seems to be very cliquey and, considering how long it takes to approve an account, not well moderated. I saw several threads where people asked questions and the responses were quite rude or dismissive.
2 December 2023
Unprompted review
Reply from MoneySavingExpert.com
Hi Ian,
I'm sorry to hear you had difficulty joining the forum. If you still need help, please contact the team via ForumTeam@MoneySavingExpert.com who can look into this further for you.
Thanks,
MSE User Relations Team
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