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Monument Reviews 

2,057
•
TrustScore 5 out of 5

4.8

Savings Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 851 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very straightforward account setup process and the highly intuitive mobile application that clearly displays daily interest earnings without unnecessary complications. Consumer feedback often features the highly competitive rates offered across various accounts and the responsive, friendly customer support team ready to assist. However, some people mentioned receiving significantly lower interest rates as existing clients compared to promotional deals offered exclusively to newer accounts. A few reviewers also noted occasional technical faults within the digital platform or frustrating processing delays during standard account fund transfers.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that setting up accounts is straightforward and... See more

Application

Reviewers highlight positive aspects of application, noting that the platform is easy to navigate, features a... See more

Price

People report positive experiences with price, frequently highlighting very competitive interest rates and... See more

Service

Customers consistently note positive experiences with service, highlighting that money transfers, enquiries,... See more

Customer service

Users describe positive interactions with customer service, highlighting that support agents are friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although all the appropriate and thorough security checks are applied during setup, once you are using the app. with FaceID or Touch ID, using the app is like lightning. Very easy to use, and yet you... See more

Rated 5 out of 5 stars

Very good rate of interest and the app is extremely informative and easy to use. Transfer in from another ISA provider went very smoothly and only took a couple of days. I had no hesitation in recomme... See more

Rated 5 out of 5 stars

Can only speak of my experience in opening two accounts with Monument. Very easy, no hassle. Unlike other banks which I’ve had poor experiences with recently. The ones that want to see all of the tran... See more

Rated 5 out of 5 stars

Set up the Monument app, which was straight forwrad and easy to do. The app seems to be really simple too, instantly giving all the basic information needed, even giving a day by day view of interest... See more

Company details

  1. Savings Bank
  2. also in
  3. Bank
  4. Financial Institution
  5. Private Sector Bank

About Monument

Written by the company

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Save. Build. Live.

At Monument, we understand wealth means more than money. It's about the rewarding life it helps you live.

Since 2021, we've been redefining banking for our clients with exceptional client service, straightforward savings and a Membership service to grow and enjoy your wealth - all within one app.

Trusted with over £5 billion in savings, we are regulated by the Financial Conduct Authority, Prudential Regulation Authority, and are protected by the Financial Services Compensation Scheme (up to £85,000).

Our UK-based Client Services team can be contacted via in-app live chat, call, video, or email. We also reply to reviews on Trustpilot and we appreciate your feedback.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,057)

880 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience!

Exceptionally easy to open the account & clear product terms and conditions - no onerous requirements. App functionality is excellent. Very seamless customer experience.

22 September 2026
Rated 4 out of 5 stars

Once the app was set up it seems okay

Once the app was set up it seems okay. I did have trouble with the app for probably around a week as it kept saying a need to verify my email but the app would not let me. To be honest I was just about to give up and not pay any money in when out the blue it all connected.

26 September 2026

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