More Bathrooms Reviews 

429
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how polite and hard-working the fitters are, transforming dated bathrooms efficiently and maintaining exceptionally clean workspaces throughout the project. People also deeply appreciate the helpful support team, clear communication, and the smooth design planning process from start to final installation. Some people were dissatisfied with occasional minor inconveniences, such as initial communication delays regarding budgets before visits or minor cleanup tasks like leftover plaster and rubbish removal after completion. Consumers noted that while the overall workmanship was brilliant, these small details occasionally impacted their initial or final impressions.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout every stage of the project.... See more

Service

People report overwhelmingly positive experiences with the comprehensive service provided for bathroom... See more

Quality

Customers report great satisfaction and delight with quality. Reviewers consistently praise the meticulous... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, often highlighting successful bathroom and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently had our bathroom redone by Emil, we are very happy with the outcome and he has done a good job! Very polite and tidied up after himself and highly recommended. Thank you again for making our... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new en-suite which is a total transformation! The initial home visit with Simon covered everything I wanted and he did a few different layout designs which was great to see. Our d... See more

Company replied

Rated 5 out of 5 stars

We recently had our bathroom converted to a wet room for my disabled wife. The service we received was second to none. The bathroom fitter Steve was excellent as was his workmanship. He explained ever... See more

Company replied

Rated 5 out of 5 stars

We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer... See more

Company replied


Company details

  1. #37 of 107 best companies in Bathroom Renovator
  2. #44 of 116 best companies in Interior designer
  3. #2 of 8 best companies in Remodeller

Written by the company

Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.

9 Reasons To Choose Us.

Written by the company

More Than 50 Years' Experience.
We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
Full Design, Supply & Installation Service.
Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
Complete Peace Of Mind.
You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
1,000's Of Happy Customers.
We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
Reputable, Reliable, Accredited.
We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
Expert Workforce
With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
Open, Honest & Transparent.
There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
100% Guarantee.
We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
Conscientious, Courteous & Tidy.
We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.

Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(429)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from initial design

Great service from initial design, survey and installation. Always consulted by the fitter, who was excellent, on every aspect of the work. The quality of the work is excellent and we are delighted with end result.

1 September 2024
Unprompted review
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Reply from More Bathrooms

Dear David & Ann, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team will be absolutely delighted. Andy, Joe and Zbigniew will be thrilled with your feedback.

Rated 5 out of 5 stars

Bathroom transformed into light airy modern space

This is the second project with More Bathrooms. I am delighted by the transformation of my dated old family bathroom. Nothing was too much trouble for the team. Thanks to Angela for the lovely design, Kirk for handling the electrics, Paul for excellent installation, Joe for responding quickly to all my questions. It was great to work with a small team who really paid attention to detail! Many thanks!

22 August 2024
Unprompted review
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Reply from More Bathrooms

Dear Amanda, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathrooms. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service, with complete peace of mind provided throughout the renovation experience. Angela, Kirk, Paul and Joe will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Brilliant job well done too the polish…

Brilliant job well done too the polish man very friendly he did my mums bathroom she is over the moon with it 😀 highly recommended job well done

20 August 2024
Unprompted review
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Reply from More Bathrooms

Dear Brad, thank you ever so much for taking the time to review our company and level of service received of your mothers level access shower. We pride ourselves on offering a first class renovation experience, delivered in a conscientious and courteous manner while offering complete peace of mind. Emil will be delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Thank you to Nigel and Dan. Thank you also to the bathroom fitter who has done a brilliant job. We will definitely recommend to friend and family

9 August 2024
Unprompted review
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Reply from More Bathrooms

Dear Tina Smyth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom. Priding ourselves on our fully project managed offering our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. Nigel & Dan will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Rated 5 out of 5 stars

Pleased with outcome

Very happy with the enhancements to my bathroom and en-suite despite some problems with the availability of the original tiles chosen, base units chosen and taps!!!

24 June 2024
Unprompted review
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Reply from More Bathrooms

Dear Maria Mills, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new en-suite. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service renovation experience. We apologise about the availability of the original tiles chosen, base units and taps but I do hope that this was rectified,
Thank you so much once again.

Rated 4 out of 5 stars

Helpful Staff from show room to…

Helpful Staff from show room to completion
excellent design support. Excellent end result, high quality work

overall experience impaired by poor program planning resulting in significant delay and frustration because of the delay, exasperated by the fitter having 2 days previously planned holiday

12 July 2024
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Reply from More Bathrooms

Dear Lawrence Christensen, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Simon, Joe and Mario will be delighted with your comments with regards to the design, survey and finished installation aspects of your project, however your feedback regarding the planning and programming of the works is a concern and something we will look into, to determine cause for delay and lack of communication, which we feel given the nature of our jobs in absolute paramount. Thank you ever so much again for the honest review and feedback.

Rated 3 out of 5 stars

Good & bad elements to my installation.

This company has a local showroom to me & the sales staff there were good. I wanted to use a local company. They assessed the job & gave a price. They then used a self-employed fitter who was not local, but he arrived on the agreed date and did a good job. Communication whilst the job progressed wasn't great. The job took far less time than they originally assessed, which made me feel that I was probably overcharged. They were slow in collecting the packaging/waste products from outside my property too which isn't really on. When a job is completed the waste should leave the site at the same time. Nobody from the company visited to check on the work completed by the self-employed fitter, which surprised me a little.

17 June 2024
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Reply from More Bathrooms

Dear Customer, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom. An honest account of your experience with us and a few elements highlighted that we are going to investigate further, particularly, communication, waste and final inspection as all three points we do exercise, therefore need to understand why this wasn’t the case on this particular job. Although we do use a mix of self-employed contractors, and full time employed, the customer experience should not differ as the contact is with the company and we manage the job / experience from start to finish. Thank you again for your review, it is always good and of the upmost importance that we are made aware when process or service standards are not delivered so we can look to put provisions in place and understand reasons for. Thank you ever so much again.

Rated 5 out of 5 stars

New en-suite bathroom

just had our en-suite completely replaced. We asked for Martin again because he’d done such a good job on our downstairs toilet last year. We’ve not been disappointed! Nothing is too much trouble, even when unexpected things are encountered like the walls not being straight! Saving up now for the family bathroom - will definitely be going to Passmore again. Their customer care and attention to detail are the most professional I’ve encountered anywhere.

21 July 2024
Unprompted review
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Reply from More Bathrooms

Dear Sue Lee, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new en-suite bathroom. We are absolutely thrilled with your feedback, and would like to take this time to extend a special thanks as a returning customer and look forward to delighting you further when you are ready to explore the renovation works to your bathroom. Thank you ever so much again.

Rated 5 out of 5 stars

En-suite bathrooms now an amazing space

There were a few little hiccups at the start and end of the works, however our fitter Charles dealt with all of them very professionally. He kept us informed all the way and nothing was too much trouble.
At the end of every day he cleaned up.
The bathroom is exactly what we wanted finished to a high standard. From the designer to fitter all were very knowledgeable and helpful.

12 July 2024
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Reply from More Bathrooms

Dear Mrs Dawson, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite bathroom. Offering a true end-end renovation experience we take care of everything from start to finish while keeping our customers in the loop every step of the way. Simon, Joe and especially Charles will be delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

From showroom visit

From showroom visit, to Gary's visit to our home, to Joe's post survey visit then onto the installation of our walk in shower, everything was fantastic, all involved were professional, courteous and hard working, it was a pleasure for us.

12 July 2024
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Reply from More Bathrooms

Dear John Fox, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new walk-in shower. We pride ourselves on offering a first class renovation experience, delivered in a conscientious and courteous manner while offer complete peace of mind through your renovation. Garry, Joe and Phil will be delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Bathroom Everything We Hoped For

It is difficult to visualise the design of a bathroom yourself, but Angela who called at the property designed everything to our satisfaction. Joe the surveyor checked that it was all feasible. Mark, the plumber/fitter was the man who ensured that it all happened and I cannot praise his work enough If he encountered a problem (when is there not one) he rectifed it quickly and his work was top notch. It is refreshing to have a tradesman who takes great pride in his work..No breaks for lunch etc. just carried on until the work was finished. Even vacuuming for us at the end of the job. Thank You

19 July 2024
Unprompted review
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Reply from More Bathrooms

ear Jonathan Chippindale, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensure we deliver a first class renovation experience from concept to completion. Angela, Joe and especially Mark will be thrilled with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

What a fantastic job Vadim has done so…

What a fantastic job Vadim has done so pleased with my bathroom he was a lovely man and so hardworking he never stopped so tidy such a great guy would highly recommend this company

16 July 2024
Unprompted review
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Reply from More Bathrooms

Dear Janice Bushell, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious, courteous and tidy manner our meticulous multi-skilled fitters tidy up at the end of each day and ensure rubbish is disposed of upon project completion. Thank you ever so much again for taking the time to leave a review!

Rated 5 out of 5 stars

Would recomend More Bathrooms to anyone

We found More Bathrooms to be a very friendly, professional and most of all a helpful company to deal with. From Gary Kirkbright -bathroom designer to Joe Lomax - surveyor, the service was first class. But I have to praise Chris Wood our plumber who went above and beyond. The bathroom in our bungalow had to be totally replumbed and the concrete floor dug up to sink the shower tray into the floor and the existing drain resited. The work was top class, and now we have a beautiful bathroom. Half way through the job a supplier sent the wrong shower boards but this was picked up by Chris and the right ones reordered. There was a delay but Chris made the time back. We expected the work to take 2 weeks but even with the order mix up it took 11 days.

20 June 2024
Unprompted review
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Reply from More Bathrooms

Dear Carrie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Priding ourselves on the full end to end renovation experience our expert workforce of senior designers, experience surveyors and meticulous multi-skilled fitters all work in a conscientious and courteous manner to ensure complete peace of mind at every single stage and deliver a first class, hassle free and stress free renovation experience. Garry, Joe and especially Chris will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. All staff were friendly, informative and clear on what our options were. Great range of stock in the showroom to choose from. Mark did a phenomenal job! Always friendly and efficient as well as answering any questions we had about things. Over the moon! Would highly recommend.

26 June 2024
Unprompted review
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Reply from More Bathrooms

Dear Rachel Wood, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Priding ourselves on the service we deliver our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure complete peace of mind through-out your renovation experience, keeping you in the loop every step of the way while communicating through-out. Simon, Joe and Mark will be absolutely thrilled with your feedback and review. Thank you ever so much again!

Rated 5 out of 5 stars

Fantastic job!

Great service all around, from design to finish, great team at showroom. Really happy with the work Mark the builder/plumber has done. Really friendly guy and super easy to deal with. Above and beyond my expectations.

26 June 2024
Unprompted review
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Reply from More Bathrooms

Thank you ever so much for taking the time to review our company and level of service received from initial enquiry and design right through to installation completion. Our expert workforce pride themselves on delivering a first class experience that not only meets but exceeds customer expectations at every stage. The whole team, especially Mark, will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Bathroom installation

Absolutely fantastic company to deal with from all the design details through to the installation. A lovely bunch of fitters, very polite and respectful of my property. My bathroom is stunning and I'm so happy with it, it definitely has the wow factor......not cheap but highly recommended.

14 June 2024
Unprompted review
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Reply from More Bathrooms

Dear Louise Miller, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious, courteous and tidy manner, we pride ourselves on delivering a renovation experience that is hassle free, stress free and ensures confidence and complete peace of mind for our customers at every single stage. Julie, Joe and Sam will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

En suite bathroom

Excellent service throughout from the staff in the showroom to the fitting. Nothing was too much trouble for our fitter Mark and his work was faultless.

7 June 2024
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Reply from More Bathrooms

Dear Valerie, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new en-suite bathroom. Offering a true fully project managed renovation experience we take care of everything ensuring complete peace of mind comes as standard. Angela, Joe, and especially Mark will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Excellent service from start to finish

From start to finish, everyone at the company was extremely knowledgeable and helpful. They were very enthusiastic which helped us be excited for the project. Everything was explained very well to us so we knew what was happening every step of the way. They clearly take great pride in their work and our bathroom is incredible, better than we could have ever imagined.

28 May 2024
Unprompted review
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Reply from More Bathrooms

Dear Rebecca, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team will be absolutely delighted.

Rated 5 out of 5 stars

Wetroom

We had our downstairs ensuite converted into a wetroom. Everyone we dealt with from the initial salesman to the project manager, the extremely skillful bathroom fitter and the final surveyer were professional and knowledgeable.
The process was well planned and ran to schedule. The final bill was exactly as per the quote.

21 May 2024
Unprompted review
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Reply from More Bathrooms

Dear Barbara, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite wet room. Priding ourselves on our fully project managed offering our service removes the stress of co-ordinating different trades people, ensuring your project is finished on time and on budget. Nigel, Joe and especially Ben will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

A big thank you!

A big thank you to the Passmore team, especially Simon (designer) and Chris (fitter), for our new shower room. We are so glad we chose them as the work is outstanding and every stage of the project was dealt with in a professional manner. We are so impressed that we have now asked Passmore to do our kitchen.

16 May 2024
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Reply from More Bathrooms

Dear JB. thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower room. Priding ourselves on our true fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. Simon, Joe and Chris will be absolutely delighted with your feedback and comments and we look forward to working with you on creating your dream kitchen. Thanks again..

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