Expert knowledge and advice helpful, work done with care, causing little disruption ,always left clean and tidy at night, workforce pleasant , caring , helpful and hard working, very please with the e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Passmore was highly recommended by a friend. We wanted to replace our bath with a walk in shower. Passmore sent a representative who showed us what was possible. There was no pressure and we could... See more
Company replied
We have been very impressed by Passmore’s from our initial contact right through to completion of the wet room. Every member of staff has been knowledgeable, helpful and pleasant. The fitters were ext... See more
Company replied
From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionali... See more
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Company details
- #39 of 105 best companies in Bathroom Renovator
- #15 of 37 best companies in Disability equipment supplier
- #29 of 73 best companies in Mobility equipment supplier
- #4 of 9 best companies in Remodeller
Written by the company
We understand the struggles later life or life with a disability can bring. With our easy access bathrooms you can live independently without compromising on style. Listening carefully to what our customers want and need, we create a safe space to bathe for you or your loved ones.
9 Reasons To Choose Us.
Written by the company
- More Than 50 Years' Experience.
- We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
- Full Design, Supply & Installation Service.
- Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
- Complete Peace Of Mind.
- You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
- 1,000's Of Happy Customers.
- We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
- Reputable, Reliable, Accredited.
- We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
- Expert Workforce
- With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
- Open, Honest & Transparent.
- There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
- 100% Guarantee.
- We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
- Conscientious, Courteous & Tidy.
- We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.
Contact info
6 Hales Road, LS12 4PL, Wortley, Leeds, United Kingdom
- 01132015030
- info@moreability.co.uk
- www.moreability.co.uk
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Polite, knowledgeable, efficient & skilled.
Passmore and Kenny were very polite, knowledgeable, reassuring, quick & I am very happy with the service. Plumber Tim was thorough, chatty, smiley & tidy. My new accessible shower is perfect.
1 June 2026
Unprompted review
Reply from More Ability
Dear Amanda, Thank you ever so much for taking the time to review our company and enjoy your accessible shower. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Thank you ever so much! Kenny, Tim and the team will be thrilled with your feedback.
Passmore was highly recommended by a…
Passmore was highly recommended by a friend. We wanted to replace our bath with a walk in shower. Passmore sent a representative who showed us what was possible. There was no pressure and we could choose what ever solution we were happy with . We were incorraged to visit the local show room to view the products that we had chosen. The fitter was first-class ,and gave us just what we wanted.
10 June 2026
Unprompted review
Reply from More Ability
Dear Christopher, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Daniel, Andy and the team will be truly delighted with your feedback and review. Thank you ever so much again.
A wonderful experience
Dave and the rest of the team involved were excellent from the word go, nothing was to much trouble all the work was completed as planned every day and the final outcome was exceptional.I would also like to thank Dave again for the help he gave when I had a medical episode, and with everything done to the highest standard I would recommend both Dave and more bathrooms highly.
29 May 2026
Unprompted review
Reply from More Ability
Dear Peal, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Kenny, Dave and the team will be truly delighted with your feedback and review. Thank you ever so much again.
Bathroom refit
Simon was great at changing our bathroom around felt like someone who had work for us before
Friendly, tidy a great tradesman would welcome him back anytime
27 May 2026
Unprompted review
Reply from More Ability
Dear Sean, thank you so much for your lovely review. We’re delighted to hear how pleased you were with Simon and the service he provided. It’s great to know he made you feel comfortable and confident throughout the work, and that his friendly approach, tidiness, and craftsmanship stood out. We’ll be sure to pass your kind comments on to him — he’ll really appreciate them. Thank you again for choosing Passmore Group, and we’d be more than happy to welcome you back in the future.
Bathroom to wet room conversion
Expert knowledge and advice helpful, work done with care, causing little disruption ,always left clean and tidy at night, workforce pleasant , caring , helpful and hard working, very please with the end result .Vitalie was a very diligent worker. Everything left clean and tidy at the end of the project.Highly recommend Passmore Group.All personnel dealt with pleasant and helpful Many thanks
16 April 2026
Unprompted review
Reply from More Ability
Dear Kathleen, thank you so much for your fantastic review and recommendation. We’re delighted to hear you were pleased with the expert advice, the care taken throughout the work, and the cleanliness and tidiness maintained each day. It’s wonderful to know the team made such a positive impression with their hard work and helpful attitude. We’ll be sure to pass your special thanks on to Vitalie and the rest of the team. Thank you again.
Great teamwork from Passmore.
The workers were all lovely chaps, polite, friendly, and kept me advised of what was going on along the way, and what was happening next! They all had their own roles, and got stuck in. We had a few laughs too.
The bath was removed very quickly, and then a lot seemed to happen at once. It was a good experience for me.
7 April 2026
Unprompted review
Reply from More Ability
Dear B & F Brown, Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience and that the team kept you informed throughout the project. It’s great to know their friendliness and teamwork helped make the process enjoyable too. We’ll be sure to pass your kind comments on to everyone involved!
Excellent planning and excellent…
Excellent planning and excellent customer service the guy who fit the bathroom Chris was absolutely brilliant he was knowledgeable and tidy and nothing was too much trouble would definitely recommend this company
14 May 2026
Reply from More Ability
Dear Andrew, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Chris and the team will be truly delighted with your feedback and review. Thank you ever so much again.
We have been very impressed by every aspect of this company.
We have been very impressed by Passmore’s from our initial contact right through to completion of the wet room. Every member of staff has been knowledgeable, helpful and pleasant. The fitters were extremely careful and took pride in their work, cleaning up at the end of each day which minimised the mess and disruption for us. Nigel, the designer, was clearly extremely experienced which gave us confidence that all would go smoothly, and it did! We appreciated the strong commitment to clear and helpful communication and consultation at each point in the process. We are likely to return to the group for future projects.
13 May 2026
Unprompted review
Reply from More Ability
Dear Ruth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Zbigniew, Joe, Nigel and the team will be absolutely delighted with your feedback and review - thank you ever so much again!
Reply from More Ability
Thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. The team will be thrilled with your feedback. Thank you ever so much!
Tim did a excellent job really pleased…
Tim did a excellent job really pleased with his professional.
29 April 2026
Unprompted review
Reply from More Ability
Dear Jacky, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Tim will be thrilled with your feedback. Thank you ever so much!
Chris was our bathroom fitter he was…
Chris was our bathroom fitter he was fast methodical knowledgeable and an all round nice guy
Nothing was too much trouble for him he was clean and tidied while he worked I would definitely recommend him to anyone
5 May 2026
Unprompted review
Reply from More Ability
Dear Andrew, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of you bathroom. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Garry Chris and the team will be absolutely delighted with your feedback and review - thank you ever so much again!
I used Passmore to do a bathroom for my…
I used Passmore to do a bathroom for my parents. Fantastic company and a fantastic service. The bathroom meets the needs for my parents and they are extremely happy with the end result. Would absolutely recommend this company.
7 April 2026
Unprompted review
Reply from More Ability
Dear Amanda, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your parents new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Daniel, Nigel and the team will be truly delighted with your feedback and review. Thank you ever so much again.
100% quality & service
I am more than happy with my adapted bathroom. Everything was brilliant from start to finish. The men that came out were very polite,cleaned up after themselves. 100% quality & service.
25 March 2026
Unprompted review
Reply from More Ability
Dear Joy, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. The team will be truly delighted with your feedback and review. Thank you ever so much again.
Reply from More Ability
Dear Geoff & Cynthia, thank you for taking the time to review our company. We take all reviews seriously and will be launching an internal investigation based on your feedback. If you could email any further information to info@passmoregroup.co.uk it would be greatly appreciated.
This bathroom conversion was a…
This bathroom conversion was a straightforward and pleasant experience from the first visit onwards. Everything was done on schedule without problems and Eliot was cheerful, confident and competent throughout. Highly recommended.
15 April 2026
Unprompted review
Reply from More Ability
Dear Barry, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Eliott, Andy and the team will be thrilled with your feedback. Thank you ever so much!
Conversion of bathroom to wet room
From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionalism and care in the job that rarely exists in current times. All within a limited budget and timeframe and with exceptional communication. Well done guys!
8 April 2026
Reply from More Ability
Dear Karen & Dawn, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Garry, Martin, Joe and the team will be truly delighted with your feedback and review. Thank you ever so much again.
Excellent service from the Passmore…
Excellent service from the Passmore Group. Everyone involved from the surveyor to the floor fitter, decorator etc was really friendly, there were no awkward moments. Martin and Roman did a really good job and were extremely polite and professional. Martin went above and beyond and helped me out with things that were not part of his job. As did James (the elecrician). I have a daughter and she was comfortable with everyone The only thing that could be improved upon is communication within the company, but it did not impact the work in any way which has been completed to a high standard. Would use this company again and would highly reccomend.
18 February 2026
Unprompted review
Reply from More Ability
Dear Philip, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Martin, Roman and James will be absolutely delighted with your feedback and review - thank you ever so much again!
Outstanding from start to finish
From start to finish, our service was second to none. Professional, skilled, patient and friendly. Everyone we dealt with sought to ensure everything went smoothly and any issues were quickly dealt with, and the bathroom is beautiful and fully accessible , as promised.
Nigel, Joe and Mark - thank you for the great job you do
27 February 2026
Reply from More Ability
Dear Fran, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your mums accessible bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Mark, Joe and Nigel will be truly delighted with your feedback and review. Thank you ever so much again.
We had an outside fitter named Sam who…
We had an outside fitter named Sam who was excellent describing what a when he was doing fittings. Electrician polite and courteous whilst working. Looked after from start to finish. Keep up the excellent service.
Mr Yates and Mrs Holt
19 February 2026
Reply from More Ability
Dear David & Lynne, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Julie, Joe & Sam will be truly delighted with your feedback and review. Thank you ever so much again.
Very pleased with our new wet room
We are very pleased with our new wet room which has been much admired. We are very grateful to the whole team for making this happen so efficiently. In particular, Damian, our fitter, was excellent. At all times he worked hard and skilfully and was also very considerate to us and our circumstances.
5 February 2026
Reply from More Ability
Thank you ever so much for taking the time to review our company and enjoy your new shower area. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Thank you ever so much! Angela, Joe and Damian will be thrilled with your feedback.
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