Expert knowledge and advice helpful, work done with care, causing little disruption ,always left clean and tidy at night, workforce pleasant , caring , helpful and hard working, very please with the e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Passmore was highly recommended by a friend. We wanted to replace our bath with a walk in shower. Passmore sent a representative who showed us what was possible. There was no pressure and we could... See more
Company replied
We have been very impressed by Passmore’s from our initial contact right through to completion of the wet room. Every member of staff has been knowledgeable, helpful and pleasant. The fitters were ext... See more
Company replied
From the initial showroom and home visits through to installation and sign off, we cannot praise this company highly enough. At every point of contact, staff provided a level of service, professionali... See more
Company replied
Company details
- #39 of 105 best companies in Bathroom Renovator
- #15 of 37 best companies in Disability equipment supplier
- #29 of 73 best companies in Mobility equipment supplier
- #4 of 9 best companies in Remodeller
Written by the company
We understand the struggles later life or life with a disability can bring. With our easy access bathrooms you can live independently without compromising on style. Listening carefully to what our customers want and need, we create a safe space to bathe for you or your loved ones.
9 Reasons To Choose Us.
Written by the company
- More Than 50 Years' Experience.
- We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
- Full Design, Supply & Installation Service.
- Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
- Complete Peace Of Mind.
- You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
- 1,000's Of Happy Customers.
- We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
- Reputable, Reliable, Accredited.
- We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
- Expert Workforce
- With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
- Open, Honest & Transparent.
- There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
- 100% Guarantee.
- We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
- Conscientious, Courteous & Tidy.
- We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.
Contact info
6 Hales Road, LS12 4PL, Wortley, Leeds, United Kingdom
- 01132015030
- info@moreability.co.uk
- www.moreability.co.uk
4.8
Excellent
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything bout experience from start…
Everything bout experience from start to finish was excellent. Vitalia worked brilliant he was clean tidy couldn't ask for better worker .april
10 May 2025
Unprompted review
Reply from More Ability
Dear Mr Garry, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your level access shower. Working in conscientious, courteous and tidy manner, our multi-skilled fitters work to ensure complete peace of mind comes as standard, keeping you in the loop every step of the day while cleaning up at the end of each day and treating our customers homes with the upmost respect. Vitalia will be thrilled with your feedback and review. Thank you ever so much again.
I was very happy with Matt will come…
I was very happy with Matt will come and do my property and in my bathroom you couldn’t was for a nice person. Very helpful. I’ll give him 11 out of 10 couldn’t do enough for you. Thank you.
1 May 2025
Unprompted review
Reply from More Ability
Dear Paul and Susan, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Matthew will be truly delighted with your feedback and review. Thank you ever so much again.
Gary fitted our wet room
Gary fitted our wet room. He was friendly and efficient and very considerate to our needs.
2 May 2025
Unprompted review
Reply from More Ability
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Garry will be absolutely delighted with your feedback and review - thank you ever so much again!
What a lovely gentleman came too do ate…
What a lovely gentleman came too do ate wet room .. everything was done perfectly
17 March 2025
Unprompted review
Reply from More Ability
Dear Rosemarie, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. The team will be thrilled with your feedback. Thank you ever so much!
He did a great job with my bathroom and…
He did a great job with my bathroom and it looks so wonderful It was very nice
28 March 2025
Unprompted review
Reply from More Ability
Dear Mollie, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Garry will be thrilled with your feedback. Thank you ever so much!
Great Job
The fitter, Barry (Baz) was great. Not only did he do a fantastic job on the wet room he was also wonderful with Mairaid (the customer) who has Alzheimer's, fitting a new back door handle when it broke and helping her with other non work issues.
The Passmore Group were very efficient in their communications with me.
24 February 2025
Unprompted review
Reply from More Ability
Dear Alison, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Barry will be absolutely delighted with your feedback and review - thank you ever so much again!
Excellent
We have had our bathroom converted to a wet room by Garry he was extremely helpful and polite. He was tidy and efficient.
Overall we are very satisfied and would recommend him to anyone.
Best wishes, Carol and Brian.
8 March 2025
Unprompted review
Reply from More Ability
Dear Faye, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Gary is a fantastic member of the fitting team, warm, welcoming and meticulous in his craft - Gary will be truly delighted with your feedback and review. Thank you ever so much again.
Brilliant work
Brilliant work, bathroom looks amazing, Elliot is lovely person very friendly and considerate of carers attending would highly recommend thank you for everything
7 March 2025
Unprompted review
Reply from More Ability
Dear Ellie Miller, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious and courteous manner our multi-skilled fitters treat all our customers homes with dignity and respect. Eliot is a fantastic member of the fitting team and will be delighted with your feedback and review. Thank you ever so much again.
Communication from the business was…
Communication from the business was appalling Dan needs customer training for sure. Messed us about with dates and the attitude was not acceptable. Builder kev made up for it he was outstanding. Kirk Electrical was fab too. Thanks you two - no thanks to Dan or the lady who also had attitude
10 February 2025
Unprompted review
Reply from More Ability
Dear Sheila Northedge, thank you for taking the time to provide your feedback of your experience with us, and also actioning the request to allocate the feedback to the correct domain. We are delighted to hear that both Kevin and Kirk demonstrated our values while carrying out the works and your appreciation and gratitude for such will be passed onto them. With regards to your experience with our office staff please rest assured this will be investigated with an outcome to our findings provided.
Barry10/02/2025
Barry? was on time everyday. He worked most nights till 6 or 7. He's done an awesome job & i'm really pleased with end result
18 February 2025
Unprompted review
Reply from More Ability
Dear Susannah, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Barry will be absolutely delighted with your feedback and review - thank you ever so much again!
Great service and the bloke was very…
Great service and the bloke was very efficient and helpful.
17 February 2025
Unprompted review
Reply from More Ability
Dear Marguerite, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Offering complete peace of mind all our projects are assigned a lead fitter, who not only carry out all aspect of work but working in a conscientious, courteous and tidy manner, they'll keep you in the look every step of the way, ensuring all rubbish is disposed of upon project completion. Matthew will be absolutely delighted with your feedback and review. Thank you ever so much again.
Great job
I would like to say a big thank you to eliot who has just changed my mums bathroom to a shower room. He was always on time in a morning very pleasant and polite and took pride in his work. Everything was left clean and tidy at the end of each day. Thanks once again
14 February 2025
Unprompted review
Reply from More Ability
Dear Dave, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Thank you ever so much! Eliott will be thrilled with your feedback.
Wet floor shower installation
Wet floor shower installation. Excellent fitter. Dean was efficient and made sure we had minimal disruption. Arrived on time and worked to a very high standard. Would highly recommend.cleaned up to a high standard and took all rubbish away. Thanks Dean you are a star!
13 February 2025
Unprompted review
Reply from More Ability
Dear Steven, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your wet room. Working in a conscientious, courteous and tidy manner to deliver a project ensuring complete peace of mind you’ll have a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Thank you ever so much for the five star review, Dean Rowthorn will be absolutely thrilled.
Reply from More Ability
Dear Patrick, thank you ever so much for taking the time to review our company and level of service. With nearly 60 years worth of experience we've spent decades delighting customers with our conscientious and courteous full service ability experience. Offering complete peace of mind we'll take care of everything. Eliott will be thrilled with your feedback. Thank you ever so much!
Excellent work very obliging nothing…
Excellent work very obliging nothing too much trouble very polite very pleased got a beautiful wet room with helpful aids
31 January 2025
Unprompted review
Reply from More Ability
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your wet room. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Thank you ever so much again!
Quality finish
Had a new wet room fitted by this company the fitter a gentleman named Gary did my bathroom and I'm highly delighted with the finish must say he worked hard and was very clean and tidy would definitely recommend.
17 January 2025
Unprompted review
Reply from More Ability
Dear Susan, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of you wet room. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Gary will be absolutely delighted with your feedback and review - thank you ever so much again!
Barry was unrelenting
Barry was unrelenting, he worked non stop, couldn’t do enough for u, made a beautiful job and was very respectful and pleasant, great lad. Bathroom looks amazing, thanks Barry.
19 December 2024
Unprompted review
Reply from More Ability
Dear Miss Smith, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Barry will be absolutely delighted with your feedback and review - thank you ever so much again!
Refurbished bathroom
I am so pleased with my new bathroom this exceeded my expectations. From start to finish I cannot praise Angela the Designer, Joe the Surveyor and Dean the fitter who has done a fantastic job his workmanship superb. Would definitely recommend Passmores.
27 November 2024
Unprompted review
Reply from More Ability
Dear Pamela, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower area. Dean is a fantastic member of our multi-skilled fitting team, courteous, polite, conscientious and caring. Angela, Joe and the team are absolutely delighted with your feedback. Thank you ever so much again
Excellent Job
Barry the fitter was absolutely brilliant. He was very professional, conscientious and very patient with the elderly gentleman whose bathroom he was adapting.
11 December 2024
Unprompted review
Reply from More Ability
Dear Linda, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Barry will be absolutely delighted with your feedback and review - thank you ever so much again!
Great job done to convert bathroom to a…
Great job done to convert bathroom to a wet room in just 5 days. Very happy with the results, couldn't have asked for more.
4 November 2024
Unprompted review
Reply from More Ability
Dear Jane, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion. Working in a conscientious, courteous and tidy manner, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Daniel will be absolutely delighted with your feedback and review - thank you ever so much again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.