Mortgage Advice Bureau Reviews 

1,261
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, expertise, and clear explanations, transforming complex processes into easy and stress-free journeys. The service is frequently described as excellent, with many appreciating the smooth user experience, proactive communication, and supportive approach from advisors who go above and beyond. However, some customers noted significant delays in receiving responses, often having to repeatedly chase for updates on their mortgage applications. A few others mentioned a general lack of support or feeling abandoned during critical stages of their process, which caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting efficiency, clear... See more

Customer service

People report positive experiences with customer service, highlighting the invaluable support and commitment... See more

Response time

Customers had ambiguous experiences with response time, with many praising quick and attentive communication,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting great service and an overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explaine... See more

Rated 5 out of 5 stars

It's 2025 and still possible to buy a house. Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best... See more

Rated 5 out of 5 stars

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates... See more


Company details

  1. Mortgage broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(1,261)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend Oliver Wild

As a self-employed person, getting a mortgage can be stressful and complicated, but Oliver wild made the whole process so much easier. He took the time to understand my situation, explained all my options clearly, and found a great deal that worked perfectly for me. Their professionalism, patience, and expertise really stood out. I can’t recommend Oliver highly enough — they truly went above and beyond to make it happen! 🖤 🌟

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Think twice

I used this company last year through a referral from an estate agent, everything was going swimmingly until we processed the mortgage offer the person we was dealing with failed to check if the solicitor was registered with the bank we was using for the mortgage, thus resulted in us spend 1.8k on another lawyer but made it sound like he was saving us money in reflection we should of moved to a different mortgage broker and save ourself alot of hassle and money so think twice before using this company we won't be using this firm again

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Bad experience!

The property agent recommended the Mortgage Advice Bureau to us. Initially, a mortgage advisor (Dylan Arya) contacted us and handled our case. However, after we agreed on the price with the buyer, he disappeared for four weeks without any response to our emails or messages.

Then, his colleague, Nishant Madan, took over the case. By this point, we were already delayed by a month and a half. After I provided him with all the necessary documents, it took him another week to review and apply for the mortgage. Two weeks later, he called to inform me that the application couldn't proceed, with no clear explanation. By then, we were already two months behind!

Ultimately, we decided to go with another mortgage advisory company, and the purchase went through smoothly.

I definitely wouldn’t recommend this company. Buying a property is stressful, especially for first-time buyers, and this company did not help us at all during the process.

22 February 2025
Unprompted review
Rated 5 out of 5 stars

A Mortgage Adviser Who Truly Cares – Thank You, Emma Hunter

From the very beginning of my home-buying journey. Emma Hunter has been nothing short of exceptional. What sets Emma apart is that she doesn't just deliver a professional service, she brings genuine humanity, compassion and care into everything she does.

Throughout this long and often traumatic process (with my solicitors), Emma has been my anchor. She patiently explained every step of the mortgage process, always mking sure I understood what was happening and what needed to be done next. But more than that, she was there in the moments when I broke down, offering reassurance and kindness when I felt like giving up.

Emma consistently went above and beyond her role. She didn't just act as my mortgage advisor - she listened, empathised and supported me as a person. In the midst of all the stress caused by my solicitors, she provided clarity and calm. Her quick responses, clear explainations and constant encouragement gave me the strength to keep going.

Her team also deserves huge recognition. Every interaction I had with them reflected the same professionalism and humanity, always approachable, always on my side.

Buying a first home should be an exciting time, but my experience was full of setbacks and distress. The one shining light through it all was Emma. I am deeply grateful to her and her team, not only for securing my mortagage but for being a source of support and reassurance at every stage.

Emma Hunter is a rare professional - knowledgeable, dependable but also deeply human. She deserves every recognition for the outstanding service she provides. From the bottom of my heart: Thank You Emma.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

You made the impossible possible

Adam was so patient and I really really appreciate the fact he and the service made the impossible possible - never thought i would finally be able to own my own home but here we are thank you very much
Great to have the communication and support available

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Mortgage Advice from Mark Bell-Langford

We had a fantastic experience working with Mark Bell-Langford as our mortgage adviser. He took the time to thoroughly explain every detail and offered tailored advice based on our specific situation. Mark was both friendly and professional throughout the process, making what could have been a stressful journey feel smooth and well-supported. Highly recommended!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Best mortgage advisor that I've come across

I found Chris Carvill to be honest and helpful throughout my mortgage application he covered all aspects that was required told me about all the scenarios that I might come across very professional and kept me updated with all the processes and ultimately we received the mortgage offer would definitely recommend Chris to family and friends top man

27 June 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECCOMEND

Lindsey Brown and Laura Griffiths at the st helens office have been absolutely great throughout our purchase. Helped us massively with the mortgage and insurances etc and were always available to talk. Would highly reccomend!

Thanks guys 😁

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone

Very smooth process & would recommend to anyone. Jonathan has been helpful throughout, answering any queries we may have & chasing up other parties if needed.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor financial advice

This company managed my insurance, but the advisor couldn’t stop looking at my bank balance and badgered me until I took out a managed investment fund. After 5-6 years my investment stayed the same size, but MAB took a percentage and got paid a fee every month. Just go straight to an s&p500 investment fund instead. I’ve done this and actually grown my wealth since I left MAB.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Mortgages made simple!

The advice and support I received was clear, concise, and delivered in a way that I could understand. The service I’ve received was refreshing and made me feel great about making such a huge financial commitment as getting a mortgage!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers

We had josh cardwell processing all of our mortgage application for us he was very quick and efficient and made the whole process bearable as first time buyers we had no idea what we was doing, josh explained everything perfectly and made us feel at ease with the whole experience highly reccomend josh and the service he provides!

7 August 2025
Unprompted review

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