Mortgage Advice Bureau Reviews 

Very informative; quick replying to messages

We are returning customers of the Mortgage Advice Bureau and again they have delivered an outstanding service. Craig is honest, professional, knows his stuff and goes above and beyond for his customers. We would highly recommend Craig to family, friends and whoever is looking for financial advice/mortgage advice. We will definitely refer back to Craig and the team at Mortgage Advice Bureau in the future, we wouldn't go anywhere else now. Thank you Craig!

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining things clearly and offering options whilst not being pushy. Always had time to answer any questions we had and had so much patience. Really happy and thankful we went this route.

Shaun hussey, he was my advisor and he made everything so easy and smooth it did not feel like hard or something not even 1 percent stress.
Thankyou shaun so much

Very pleased to have worked with Shannon and Cassie on our mortgage. Both were very professional, communicated well and always happy to help when we called. Though initially concerned when we took on the project, they both made the entire process easier than we had feared. Well done and thank you.

Brilliant service from the Banbury team again! Thank you so much for your patience and dedication.

We were so happy with the speed and ease of our remortgage and definitely took the stress out of applying from start to finish. We will always use the Mortgage Advice Bureau from now on! Special thanks to Rachel Holbrook who was an absolute star!

Informed about the options, explained every aspect of obtaining a mortgage

Rami was my mortgage broker and the overall experience was genuinely the best customer service we've received in our entire life. As a first time buyer we had no idea what we were doing, Rami would answer even the most unrelated questions and always went the extra mile trying to help us understand things. 10/10 highly recommend due to Rami.

Dealt with Saqib at the Great Barr branch, his the GOAT.

His always busy and always had customers in and out for appointments, he could do with a second hand man to support him, as he is that good!

I had a family member refer a different mortgage broker, even though I had nearly half the house cost as deposit, this other broker was like nah it won't work as your LTD etc blah blah blah.

Explained everything to Saqib, had all ,my figures, SA302's, payslips, statements etc, I had to chase a few times as my circumstances was bespoke, as I took a massive risk and it paid off in the end...

However without Saqib, could not have got our goal house! literally high street lenders are cold and don't give 2... but Saqib is down to earth and made it happen, which I am genuinely grateful for and can't thank him enough.

As mentioned Saqib is the GOAT.

Tom has been so helpful, always there to answer questions, always goes above and beyond, would highly recommend, five star ⭐

The Mortgage Advice Bureau were absolutely fantastic in assisting us get a mortgage for our first home! Nothing was ever an issue with Carly, no question too daft or task too hard. Being first time buyers we were completely in the dark at the start of the process and had no idea what to do or where to start but Carly made the whole experience exciting and enjoyable. Thanks to Carly’s help we had picked the home we wanted to buy, had a mortgage put together, submitted and then offered and as I write this we collect our keys in 3 days. This whole process has been 6 weeks to the day and this wouldn’t have been achievable without Carly and the Mortgage Advice Bureau😀

Great service – very professional and helpful. We completed our house purchase in February and the whole process was fast and smooth. Communication was excellent and they always replied quickly to our questions. Highly recommend! A special Thank You to Danielle who always been professional!

Amanda was very supportive and clear throughout - she was happy to talk through any matter I was unclear about and made the entire process easy from beginning to end.

I’m never usually one to a write a review but I’ve been absolutely blown away by the support and help Lucy Walker gave me through my whole re mortgage process, a lot of issue crept up and she was always there to help with a resolution couldn’t recommend enough

Being first time buyers and unfortunately being a victim to conditional selling. Finding Daniel through Mortgage Advise Bureau was honestly a god send. We were so close to just giving up. We explained the situation, where Daniel fully resonated with us. Most importantly he gave the reassurance that we would be in safe hands. The time he dedicated to us and advice given, made the whole experience smoother.
The communication both Daniel and Nicola provided was 10/10. We will forever be grateful for making our first home possible for us. Thank you both so much!

It's 2025 and still possible to buy a house.
Timothy Jones made it easy. Explained everything in a way that's easy to understand and used a video call to show me what he was doing to find me the best mortgage and other related things for everything short of conveyancing. Claire Porter and Jake Dugan were also excellent with regards to the extra responsibilities required by the mortgage.

Ioni was absolutely fantastic. As a FTB I was apprehensive about the whole process, but she talked me through every step of the way and was extremely responsive and supportive all the way.

My experience with the Mortgage Advice Bureau (MAB) started with a complaint at Mortgage Scout. They offered poor advice by missing out on the crucial ability to lock in a mortgage rate and therefore avoid rates going up while we investigated something else. After doing little to nothing to fix the issue with Barclays, the complaint got escalated to MAB.

The first complaint was completely miscategorised by MAB. Rather than read what we wrote and discuss our complaint about the poor advice we received, they somehow translated that to: “We understand that you’re unhappy the mortgage rates went up” and went on to say that they can’t control that (obviously). This was unbelievable, as we made it clear in several emails that we were complaining about the advice received.

That response took a long time, and they were already well over their two-month SLA. We responded back stating they hadn’t read our complaint. With the second response, they essentially stated that the calls weren’t recorded and so they can’t be sure what happened — but again, they missed a key email where the advisor at Mortgage Scout admitted what happened.
From here, there was no more support. They refused to respond any more, provide any more support to attempt to resolve the matter with Barclays, and didn’t want to acknowledge the email. Even if the matter had been resolved, it was awful to complain with a supporting group who were slow beyond their SLA periods and then didn’t read the complaints given to them.

From here on out, I will be asking any mortgage brokers if they’re affiliated with MAB, and if they are, I won’t work with them.

Nicola Dugan made buying our first home easy and stress-free. Her clear guidance and quick replies kept us informed every step of the way, and she went out of her way during the process to check rates any time we asked to ensure we got the best deal. Highly recommend her to any first-time buyers!