Mortgage Advice Bureau Reviews 

Thomas Thompson was my contact throughout. If ever I had any questions he was there straight away answering them for me. Even if was somethings I didn't understand he would go into more detail.

Our mortgage advisor was James. He has been very helpful with everything to get our first mortgage in place. Can’t fault him one bit. Any questions we’ve raised he has answered. Always contactable.

Sam was excellent with going through the remortgage process and I got a really good deal saving me a lot of money. Would highly recommend the Mortgage Advice Bureau.

Clare made it extremely clear and simple for us when setting up the mortgage on our new house. She waited until new rates had been released and changed our lender when a better one became available to us.

Cannot rate Kim Murphy and her team highly enough. Made the whole application process so easy and explained things thoroughly. I was recommended MAB by a family member and will certainly recommend them to others

One star, as zero isn't possible.
Dealing with MAB has been a FREAKISHLY awful experience for us. We approached them more than two months ago, as we had issues with our credit score, and they said they could 'absolutely' help us. We were looking for a miniscule mortgage of just £40,000 against a deposit of almost double that - so looking to borrow roughly a third of what the house is worth, with very clear evidence of long-standing, high-earning professional employment to more than comfortably repay it. The initial application 'failed' with Nationwide after an agreement in principle, and nobody at MAB bothered to tell us until after we'd asked for an (overdue) update. This happened at around the same time as the broker working for us 'went on sudden bereavement leave.' We were put in the hands of an administrator until another agent picked up our case, roughly a week later, and applied to a different lender. Eight straight weeks of waiting later, we were still no further ahead in the process, after answering a ridiculous number of questions (many of them more than once) on a weird kind of 'drip-feed' process. Some of those questions were quite personally intrusive, like why we wanted to live in the area we have chosen (???) and asking us repeatedly to provide the evidence that we still had the deposit (!?).

Our 'new' broker talked a pretty good game to start with but he increasingly showed himself as inept as time went by. A full month ago, he asked us for £410 for a valuation fee 'on behalf of the lender.' We paid that, and the valuation was scheduled but then postponed, then cancelled altogether with no satisfactory explanation. He just said that the lender gave valuation jobs to 'pretty-much anyone' and they'd only end up being done if someone was available to go and do one. Apparently, in a big city where houses are being bought and sold day-in, day-out, nobody was available to go and earn their quite substantial fee! We felt scammed, because there was no way of knowing whether this 'broker' had even paid the money to the lender. In one conversation he said he was still holding it, but didn't say why. When we challenged the amount of time it was taking to get the answer on the valuation itself, let alone the mortgage (!), he became quite defensive and kept coming up with more questions that the lender apparently wanted answers for, and why they were 'justified.' We were eventually forced to wonder if MAB are even a legitimate company, because it felt like we were simply being toyed with.

After two full months of endless stalling, ever-more 'questions' being asked, and still no answer as to whether we could even get a mortgage at ALL, through that or any other 'lender' MAB says it has on its books, the warning bells started ringing way too loud.

The proposed date of completion has long-since been and gone, and the house sellers are now distraught because this has messed their lives up too. We're all human beings - MAB don't get that.

Reading some of the awful reviews left by other people MAB has messed about and let down only confirmed our suspicions about their integrity. With supporting evidence, we approached our bank regarding the payment we made for a valuation that never happened, that we now suspect was never going to, and they have recalled that for us. That at least means we don't have to keep questioning whether this business has worked fraudulently while amassing a LOT of personal information about us. We are very concerned now, about the prospect of identity theft because that is how it feels. We may or may not do any further digging into how spectacularly this all went pear-shaped for us, and who was responsible, but SOMEONE was, and there appears to be no accountability for how they treat people.

We literally cannot face continuing to deal with them because they don't know how to respect decent, honest people. We may still be able to get the property we were supposed to complete on at the end of last month, but we'll have to see, now.

The lack of professionalism and the endless delays, and months with no answers, has been the toughest thing we've had to deal with in all our lives. MAB knew that, but at no time did they reassure us that matters were in hand. We therefore believe them to be untrustworthy.

Our advice to anyone would be to avoid MAB like the worst of plagues. Don't touch them with a bargepole. Find a brokerage that DOES have your best interests at heart and is capable of demonstrating that. Don't spend your money here unless you are fully prepared to lose it, along with your privacy and your sanity. If you pay them anything, make sure it's by debit or credit card so you have some protection for a recall, if you're let down.

Dealing with MAB has been an absolute nightmare experience for us. We would hate to see others in the same situation.

My advisor was Abigail Pay and her service was excellent. We were remortgaging, though had a rather specific set of requirements and needed some expertise in choosing the right product to match our situation. Abigail was a font of knowledge and opened our eyes up to products we hadn't necessarily thought of. I would definitely recommend and would use again without fail!

I was a first time buyer and was quite nervous about everything as I had no idea what to do, but Sue Lennighan went through the whole process with me, was there every step of the way to answer any questions I had and even took her own time to organise my mortgage so I wasn't left waiting to see if it was accepted or not. I couldn't of asked for a better Mortgage Advisor #TeamSue.

William was absolutely fantastic. Very articulate and helpful, going through all available options and spending plenty of time going through them to ensure everything was understood. Thank you.

As a first buyer who has no idea about buying a property and what it entails, Working with Andy has been a great experience for me because his communication skill is topnotch, he has never failed to call me whenever he promised to call and he explained every single steps for me. He ensured I understood every single recommendations and was always more than happy to go over all decisions and documents with me. Thanks to Abby too for working with Andy to ensure I get a good deal and for always emailing me to go through my documents properly. Thank you Andy and Abby.

I was introduced to Ben by another estate agent. My contract throughout was very professional and instructions were very clear. I felt at ease discussing my financial situation with Ben, he is very knowledgeable about mortgages and I would recommend him to anyone seeking an affordable mortgage. The fees are very reasonable too

Lee helped talk through options talked us through what documents we needed and got the ball rolling swiftly. From day of speaking to him to getting mortgage approved was 6 days

Ryan was very helpful and informative every step of the way. We have been advised by other companies in the past who have not had this level of service at all. Ryan on the other hand was a breath of fresh air, we would email him anytime and he would get back to us either a few hours later or the same working day. We can’t recommend him enough.

Everyone that I have spoken to at MAB has been really helpful. Jackie has helped me to arrange my mortgage and she's been so helpful, and always available when I have had to ask questions - which have been many! I would absolutely recommend Jackie and MAB.

From the first moment of looking at a house, and then deciding to make an offer, mortgage advance Bureau was fantastic in helping us get a mortgage, we had highs and lows but they helped us find a suitable mortgage lender. we are greatly appreciated their hard work and dedication 🙏

Emma and the Mortgage advice bureau team have been fantastic all the way through the mortgage process. Emma has been really helpful, great communication and greatly appreciated all of the help with my remortgage.

Just completed with the help of MAB...

What a fantastic company, that were there for us from start to finish.

A huge personal thanks to Natasha for all of the help and personal assistance throughout the entire process. Top class stuff.

Also, thanks to Valerie for assisting here too.

If you're looking to get a mortgage of any kind, then this company should be your first port of call.

I was referred to MAB via my LISA which covered any brokerage fee. Carla was great and explained everything well. I felt supported and able to ask anything. She helped me feel much more confident in the process as a solo FTB. Thanks again Carla!

Ben has been really helpful in my first time ever securing a loan for a property. Fast responses and great customer care.

I had the pleasure of working with Cem Kupeli as my mortgage advisor, and I couldn’t be more impressed with the service I received. From start to finish, Cem was professional, knowledgeable, and incredibly supportive. He took the time to explain every step of the process in a clear and reassuring way, making what can often feel overwhelming seem smooth and straightforward.

Cem was always quick to respond to any questions I had, no matter how small, and he worked tirelessly to find the best mortgage deal to suit my needs. His friendly and approachable manner made the whole experience stress-free and even enjoyable.

Thanks to Cem's expertise and dedication, I felt confident and well-informed throughout the entire process. I highly recommend him to anyone looking for a mortgage advisor who truly goes the extra mile. An outstanding service from start to finish!