Mortgage Maker Reviews 

181
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The only person you need is Ryan Jobbins. He got us out mortgage in 2 hours! Hassle free. He took us through the whole process from getting the mortgage to receiving the keys and getting another... See more

Rated 5 out of 5 stars

Our experience working with Claire has been nothing but information and supportive. We are first time buyers so found the process quite overwhelming at times. Claire was always there to clarify for us... See more

Rated 5 out of 5 stars

We dealt with Sam from Mortgage Maker who is based in Great Barr. From the start she was extremely personable and understood our needs. Through out the process she has been quick to reply and set up m... See more

Rated 5 out of 5 stars

We were advised through our estate agents to go with mortgage maker which is where we were introduced to Dave! Dave helped us to secure our first property even though it wasn’t going be as straight fo... See more

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Mortgage & Protection Advice


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4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

I was a first time buyer & didn’t know what to expect. Vicky at Mortgage maker was fantastic throughout the process her work was quick & explained the process clearly to me. Unfortunately the solicitors I had chosen were slow however Vicky was re-assuring.

As a first time buyer it’s good to know you have a broker who is there holding your hand every step of the way. I will be using mortgage maker in the future when I decide to move again.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

Steve at Mortgage Maker has helped me…

Steve at Mortgage Maker has helped me to get a mortgage when I thought age was against me.
I am so grateful for his kindness, patience and calm professionalism.
I highly recommend Steve at Mortgage Maker .
Thanks a million Steve.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend Steve

I highly recommend Steve for any financial advice. He has gone above and beyond to help me and I am so grateful to him. He explains policies clearly and is always happy to answer any queries. Steve responds quickly to emails/calls and will definitely be contacting him again in the future.

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant help & advice

Vicky has been a fantastic help with our mortgage and other policies that we required. Could not wish for a better person to help us and Vicky has kept us informed of everything along the way.

11 October 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Thank you Vicky!

We have been very happy with the professional service provided by Vicky. She has guided us through the whole process and we have felt in very safe hands.

She is really proactive and has always responded to our emails in a timely fashion.

Vicky has worked really hard and we are very grateful for all her support!

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Vicky

Vicky at Mortgage Maker helped secure a mortgage for us when we felt it may not be straight forward. She did all of the leg work for us!
Vicky was helpful and thorough and kept us well informed from start to finish - securing us a good rate with a trusted lender.
Vicky was very knowledgeable about mortgage products and insurances.
We would certainly use her services again!

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from a knowledgeable advisor

Vicky has been dealing with my house purchase since December 2020 and, although my house purchase hasn't been straightforward and is still in progress (almost 9 months later) Vicky is still as helpful, enthusiastic and knowledgeable in guiding us towards completion as she was on day one.

Initially our aim was to get a mortgage application in December with an offer as soon as possible to beat the end of the stamp duty holiday - Vicky knew which providers would be able to meet our deadline, submitted our application, spoke with the underwriter and within 2 weeks we had a mortgage offer.

Vicky also, helped with liaising with the solicitors and estate agents to ensure a smooth transaction.

Now our mortgage requirements have changed a little and Vicky has helped us submit new mortgage applications and I'm sure we will have no issues getting our new mortgage.

I would not hesitate in using Vicky for all my mortgage needs in the future.

27 September 2021
Unprompted review
Rated 1 out of 5 stars

She was recommended by a good friend but...

Vicky was recommended by a good friend who's supposed to be pretty good with self-employed individuals. Initially she came across as professional and helpful however lacks the personal touch, a bit robotic with her response and approach to things. As soon as she learned about my situation which is not as straightforward or ''easy money'' as she would have liked, she became disinterested, even after my situation has improved she has totally ignored my contacts. She only seem to have contacts with the bigger high street lenders, so if you're after someone who is on the ball, persistent on trying to source you a deal high and low, she might not the be the best person for the job. She said she could source a deal within 24 hours, then it became 1 week then 1 month later still nothing. I'm sure, if your situation is less complicated, she can get it done. Another thing is she doesn't answer her calls, she gives you a time when she will call but the last two times she was late. As a first time buyer who has little experience in the whole process to come across someone like that is disheartening.

22 September 2021
Unprompted review
Mortgage Maker logo

Reply from Mortgage Maker

I sorry to read that you are unhappy with the service, as you will see from the other reviews, this seems very out of character for any of my advisors.

I would like the opportunity to review what has happened, however you have not included either your name or the advisors name.

Please feel free to call me on 0121 661 6869, and I will gladly help.

Rated 5 out of 5 stars

Mortgage Maker - Vicky, Service Excellence!

I recently purchased my first home and was absolutely clueless as to the process. I am so very glad that I had Vicky to hold my hand through the whole process.
Vicky is so thorough, on top of everything and kept me updated through everything!
It was so valuable to me to have some one so kind and knowledgable to help me make the right decisions and guide me.
I am truly grateful to you Vicky

3 August 2021
Unprompted review
Rated 5 out of 5 stars

I’ve recently purchased my first house…

I’ve recently purchased my first house and at the beginning of the process I found it a little daunting.
I’d never heard of Mortgage maker but I’m very happy I used them.
Vicky Manon dealt with everything and I’m very impressed with how on the ball and professional she was.
I can’t fault her.
I’d definitely recommend this company and Vicky in particular.

3 August 2021
Unprompted review
Rated 5 out of 5 stars

First Class Service, Highly Recommended A+++

From the very first time we spoke with Lisa Brown she filled us with confidence, a fantastic amount of knowledge and expertise & most importantly the speed to which she managed every step has been first class.
An absolute credit to Mortgage Maker.. Highly recommended A+++
Neal & Sarah

8 July 2021
Unprompted review
Rated 5 out of 5 stars

Delighted to write a review on the…

Delighted to write a review on the excellent and prompt customer service provided by financial advisor Vicky Manon from start to finish with both sale and purchase of properties with clear detail and transparency provided throughout. Furthermore the assistance provided in explaining and implementing the protection policies best suited to my household was equally impressive. First class.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Assistance from Lisa at Mortgage Maker

I cannot thank Lisa enough for her epic handling of my mortgage and getting me the best offer possible along with the best terms. I never once had to chase Lisa up for anything and she was and is, always helpful. Her speed of delivery was second to none along with clear step by step explanations which was really good. I highly recommend Lisa if you’re interested in getting the best mortgage possible as she won’t let you down!

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Great Service from Lisa

Great Service from Lisa, amazing attention to detail and superb communication and has a complete understanding of your requirements, and makes a stressful time much easier. Thanks Lisa!!!

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience Buying 1st Home

We came across Mortgage Maker via Acres. Although we didn’t use Acres we were impressed with the services Vicky had outlined she could provide us in securing our first home. 10/10 Communication throughout the whole process and was 100% transparent. I would highly recommend using Vicky in the future.

15 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I can't thank Lisa enough for all her hard work and advice during my mortgage application. I lost two properties along the way so the process was far from smooth and each time Lisa was able to get my mortgage re-approved which was a huge help in what was a very stressful time. Lisa got me an excellent deal and kept me updated throughout. Thank you Lisa.

6 June 2021
Unprompted review
Rated 5 out of 5 stars

Lisa is simply amazing!

Buying a house can be a daunting process, but Lisa made everything incredibly easy right from the beginning. I was very impressed with her efficient, speedy and professional approach. She kept me updated throughout the entire process. I would definitely recommend her services to anyone who is looking to buy their first home. If I am ever in the position to expand my property portfolio, I will definitely reach out to Lisa in a heartbeat, thank you so much!

4 June 2021
Unprompted review

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