Motaword Reviews 

165
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its professionalism and efficiency. The user experience is frequently described as easy and straightforward, simplifying processes like document uploads. Reviewers commend the customer service for being responsive, helpful, and providing clear guidance with prompt replies. Many people appreciate the affordable and reasonable pricing, noting good value without hidden costs. The speed and accuracy are consistently highlighted, with translated documents often received quickly, sometimes within hours. This leads to high satisfaction, with customers recommending the company for its reliable and trustworthy translation services.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, accuracy, and affordability for translation... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, frequently mentioning good and reasonable... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the outstanding support received.... See more

Response time

Customers had positive experiences with response times, frequently highlighting quick and prompt replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

This translation was needed in order to obtain a new driver's license. It was so simple. Upload a picture and get an immediate quote. I had the translated document back so quickly. It was perfect. I a... See more

Company replied

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(165)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast certified translation with great support

I submitted a document needing urgent translation to multiple providers, Motaword was the only one that could complete it in time and their support was very responsive and helpful. The USCIS office accepted the certified translation. Will be a customer again.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

The turnaround time was fantastic

The turnaround time was fantastic! I had a surgical consent document translated from English to Simplified Chinese and the person reading it had no complaints. I had the document back in less than 8 hours. I would highly recommend using them for any translation of documents needed. The process was so easy and the pricing was very reasonable. It helps to have the document in editable form like a word document to save money!

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast and good

I was initially expecting translation and evaluation to take a lot of time, preparing for at least several days for each step. Instead it was done the next day.
Also good job on client support - professional and quick.
The only downside I faced is a bit jumpy auto locasisation of interface, but you can easily set needed locale manually anyway.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Professional company

I am really happy that I met with Motaword.
I was looking for translations and degree evaluation and they did it in a very short time and they are so professional.
I really recommend this company

3 March 2024
Unprompted review
Rated 5 out of 5 stars

I ordered two translations of academic…

I ordered two translations of academic documents on motoward, I was very impressed with the quality and presentation of the translated documents. They met the deadline

perfectly. Their price is also reasonable. I recommend motoword 100%. You can trust them. They are true professionals. I also liked the online chat that you can use to ask questions and better understand the services offered. I was very satisfied thank you Motaword.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service with Unmatched Speed

As an immigration attorney, I was in search of a fast and reliable translation service, and I am so glad that I found Motaword. From the moment I submitted my request, Motaword demonstrated an impressive speed that didn't compromise on accuracy. What sets this service apart, even more, was their customer support. The team was incredibly responsive, providing quick answers to my inquiries. For anyone in need of reliable and fast translation services without sacrificing quality, I wholeheartedly recommend this platform. Their commitment to excellence in both their translations and customer service is a rarity, making them a go-to choice for all your translation needs.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Best translation company for Immigration Practitioners

I have now used MotaWord for over a dozen major projects of varying complexity to submit to Immigration Courts and USCIS. They always do excellent work and have a fantastic turnaround time. They also are super responsive to requests for edits and have gone above and beyond for my clients. I highly recommend MotaWord, especially for immigration practitioners because we need reliable, quick translations. The customer service is incomparable. Can't say enough good things about MotaWord.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

The service is excellent

The service is excellent, the speed and quality of the service is unbeatable, the entire team is to be congratulated for the high quality of the service, I did 3 projects with you and I am very satisfied, I recommend this company 100%, honest and the service is excellent. thank you very much

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick and accurate

Had a quick quote and a 12 hours translation, and I was very happy with the results.
Also, I had to use the chat for supporting files and it was very fast too.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Unfair and abusive policy.

I am writing to formally express my concerns and dissatisfaction with Motaword’s current cancellation policy. I believe the policy, as it stands, is unfair and potentially abusive towards clients, specifically in the limited window provided for cancellations.

19 December 2023
Unprompted review
Motaword logo

Reply from Motaword

Thank you for taking the time to share your feedback about your recent experience with MotaWord.
We would like to clarify that the cancellation request came after the document was already translated and delivered, fully meeting the agreed-upon scope of the project.
As outlined in our terms of service, cancellations after project completion are not eligible for refunds. This policy ensures fair compensation for our translators who have already invested their time and expertise into fulfilling your request.
While we empathize with your desire for flexibility, I hope you understand that honoring agreements and respecting the work of our translators is vital to maintaining a sustainable and ethical business model.

Rated 5 out of 5 stars

Translation Fantastic

Motaword does an excellent job on translation. They are very efficient and trustworthy. I will always use there service for any of my translation needs

7 December 2023
Unprompted review

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