Motaword Reviews 

165
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its professionalism and efficiency. The user experience is frequently described as easy and straightforward, simplifying processes like document uploads. Reviewers commend the customer service for being responsive, helpful, and providing clear guidance with prompt replies. Many people appreciate the affordable and reasonable pricing, noting good value without hidden costs. The speed and accuracy are consistently highlighted, with translated documents often received quickly, sometimes within hours. This leads to high satisfaction, with customers recommending the company for its reliable and trustworthy translation services.

What people talk about most

Service

Consumers find service to be positive, highlighting its speed, accuracy, and affordability for translation... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Price

Customers consistently note positive experiences with price, frequently mentioning good and reasonable... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the outstanding support received.... See more

Response time

Customers had positive experiences with response times, frequently highlighting quick and prompt replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

This translation was needed in order to obtain a new driver's license. It was so simple. Upload a picture and get an immediate quote. I had the translated document back so quickly. It was perfect. I a... See more

Company replied

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(165)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

Fast! Accurate! Professional and budget friendly! Thanks!

6 May 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

We use Motaword to translate documents…

We use Motaword to translate documents in our legal cases. The translations are very competent and VERY fast. Recently, I requested that a translation be expedited, and it was done and done well at no extra charge.

23 April 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

I'm happy to share my experience

I'm happy to share my experience — working with MotaWord has been excellent. The team is consistently professional, responsive, and efficient, and I truly value the quality and accuracy of your work. It's clear that customer satisfaction is a priority for you.

12 April 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

"Lightning-Fast Translations with Unmatched Support – MotaWord Delivers Every Time!"

I’ve worked with many translation services over the years, but MotaWord stands out as the best by far. No matter how big or dense your project is, their turnaround times are incredibly fast and reliable. The platform is also super easy to navigate, making the entire process smooth and stress-free—even for complex, multilingual assignments.
What really impressed me is their outstanding support team. On the rare occasion that a small mistake appears, someone like Hoang Phuong Thuy will personally spend hours correcting it, ensuring everything is perfect. Even better, they’ll send you an updated version via email within minutes—talk about dedication!
If you're looking for a dependable, efficient, and user-friendly translation service, I highly recommend MotaWord.

10 April 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

customer service was really quick

customer service was really quick. I got my documents in 2 days.

4 April 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

I wasn’t expecting such fast

I wasn’t expecting such fast, professional, and warm service. The translations were exactly what I needed, perfect in both grammar and meaning. It’s clear that they truly care about their work and put a lot of effort into it. I’ll definitely be returning for any future translation needs. Highly recommend with full confidence, thank you guys for everything!

17 March 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Was very easy to accomplish with the…

Was very easy to accomplish with the help of the chat they were, helpful, timely and efficient with the final document. Would use again if needed.

11 March 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Amazing service from Mark

Amazing service from Mark. I would highly recommend.

5 March 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Incredibly fast service

Incredibly fast service. Delivered in only 5 hours. No issues whatsoever.

27 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Great price and service

We found MotaWord while looking for affordable, quality Academic Credential Evaluation services. So far, we have completed six projects with MotaWord, and our experience has been great. They have one of the best prices in the market and excellent customer service. Their customer service team always responded within minutes, and any adjustments or amendments we needed were made almost instantaneously.

28 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Easy and fast service

Easy and fast service. helpful support. Evren did great job.

26 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

The timelines and support is awesome!

It's a great company of professionals who care about customers. They are in touch 24/7. My documents were ready the next day, and in a couple of hours, they had completed all the edits I asked them to make. It was a truly amazing experience!

20 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Speed ​​and precision

We validated other websites and we really liked the speed and, above all, that it is easy to use. Thank you Motaword for being very honest with everything related to translations, they are sensational!!!

15 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Within 24 hours my translation was…

Within 24 hours my translation was done. Awesome service.

8 February 2025
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

awesome customer service and responsible translation

I ordered a few times translation service here. The customer service team respond all my question so quickly and helps me a lot. Also, the translation is also accurate and timely. when I google translation service, it pops up so many different companies just like spam, I tried one company and no one reply my question. But Motaward saved me!

16 December 2024
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 1 out of 5 stars

Awful translation

I submitted a legal document to be translated.
$200 later and the document is translated incorrectly! The information wasn't even close, google translate did a better job!
Thankfully, I read both languages and was able to catch the errors and make the corrections. I reached out to the company. They wanted me to provide them where the errors were. AKA do their job for them. I will never recommend or use again.
No refund.

13 December 2024
Unprompted review
Motaword logo

Reply from Motaword

Thank you for bringing this to our attention. We deeply regret to hear about your experience with our translation service and sincerely apologize for any inconvenience caused. Our goal is always to provide accurate and high-quality translations, and it’s clear we fell short in your case. We will do our best to make sure this doesn’t happen again. Thank you for your feedback — it helps us improve.

Sincerely,
MotaWord Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Motaword. From the moment I contacted them, their professionalism and efficiency were evident. The team provided clear communication throughout the process, ensuring I understood every step involved in translating my documents. The translations were accurate and delivered promptly, meeting all the required certification standards. Their attention to detail and commitment to quality exceeded my expectations. I highly recommend MOTAWORD for anyone needing reliable and certified translation services!"

24 July 2024
Unprompted review
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Reply from Motaword

Thank you so much for taking the time to share your experience with us! We truly appreciate your kind words and are thrilled to hear that you had a great experience.

Rated 5 out of 5 stars

Don’t think twice, go Motaword!

My experience with MotaWord was super amazing! They were very professional and fast on delivery the product. They made the whole process easy and straightforward. Their website gives you right on quotes which are super affordable and they have 24/7 customer support if you have a question. Top tier!

23 July 2024
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the services

I am very satisfied with the services. My project was promptly completed, and I received great customer support. My project was immigration related, and I had my document translated in less than 2 hours on a holiday. I appreciate it.

4 July 2024
Unprompted review

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