Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.
Contact info
United States
- 6464701801
- info@motaword.com
- www.motaword.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast & cheap & friendly
They provide really fast and cheap translations and their staff is super friendly! Whenever I had a question they made sure I got the answer asap. 100% recommend.
Amazingly fast
They are delivering the projects within hours and also post edited. Translations are accurate and terms are fit with the content of the text.
Technology that they mentioned is really effective as I experienced.
MotaWord: Enjoy the magic of AI
I worked with MotaWord a couple of months ago and the translation was very fast and accurate. They claimed to be the "fastest business translation platform in the world" and proved that they are.
At first, I didn't get how AI project management works, but they explained everything with a demo call. AI takes the project, invites translators, and delivers it back. I'm not sure if it's 100% human translation, but the quality was way better than the quality that machine translation can provide.
-An easy to use UI.
-Fast and accurate
-Very kind and warm customer service
-Human translation with the machine translation speed
Once again thanks a lot for your kindness!
Fast and efficient
MotaWord is fast and it doesn't get better than this if you need something translated rapidly and efficiently. You can entrust them with your documents and requirements and they will handle the rest. The fact that you can actively see the translation progress as the translators work on your documents is great!
My experience with MW
I am a certified linguist with over two decades of professional practice and I am glad to share that I have been working with MotaWord since a few months ago. The way the company operates is innovative and it sums up in a single word, 'teamwork'. I definitely recommend it if a linguist wants to approach our practice in a different, lively fashion.
Fast, reliable and professional
Very fast and professional translations. Help is available 24/7. Their website is very easy to navigate and easy on the eyes too.
They really helped me with my USCIS document translations.
I have been working with MotaWord for translating USCIS documents for over two years.
Pros:
Free certification for all my translations, Fast workflow, easy quote, technologically advanced cloud system, open-minded to design changes for my portfolio files, and family-like relationships with the employees.
Cons
Nothing to complain about for now.
Satisfied with the delivery speed and quality of the translation
When I made a research about MotaWord, I saw they identify themselves as a cloud-based, collaborative translation platform. In the beginning, this looked worrisome to me because multiple translators working simultaneously on the document in this system. This sparked a question mark on my head, but I was also in need of a translation for my documents asap. So I decided to give a try with them and they provided a really good service. The team was very interested in my speed problem, and I am very satisfied with the delivery speed and quality of the translation. I strongly recommend them.
Shoddy translations, absolutely rude customer service. Avoid!
I worked with Motaword a couple months ago to translate several reports. If you're looking to get translations done correctly and to a high standard, don't choose them. If you're not looking to deal with remarkably rude employees that not only refuse refunds but also have an attitude when you speak to them - perhaps because they are well aware of the low quality/rush work they produce? - don't choose them. We sent these translated versions of our reports to a valuable client and almost lost them as a client because most of the translations were, in our client's words, "unusable" and "terrible". The shoddy work cost us thousands of dollars in 1) our client's money, that they had to spend to get their work translated by a better service 2) our money, since we gave them a partial refund - we wanted to maintain a good relationship and maintain a high standard of work for our client. Very luckily, we didn't lose this client.
I spoke personally with the less-than-kind Motaword leadership team and in their words, the reason they wouldn't give a refund is that we owed them a chance to "fix their mistakes." Let's get a few things clear here.
1) If a company's final deliverables that they send you are to such a low standard that ENTIRE REPORTS are "unusable," can you really trust them to fix their mistakes and actually deliver good work after being given a second chance? No.
2) We were on a time crunch and needed the reports within a specific time frame. That is why we specified, when we made these orders with Motaword, when we needed them by. WE didn't have time after our due date to give them time to fix the bad translations - time which, of course, we in no way owed them.
2) We had native speakers (within and outside our company) analyze the reports and pinpoint errors and entire sections which made no sense, grammatically or contextually. Still did not result in a refund.
So if you need translated work that actually...translates, avoid Motaword at all costs.
MotaWord: lowest cost, human translation platform"
MotaWord website claims to be " the world’s - - -, lowest cost, cloud-based, collaborative human translation platform" In my book, that is translated to "paying lowest and unprofessional rates to human translators.
I have not worked with them, and I will probably not be accepted with my professional and appropriate requested rates.
totally recommend !
fast replies (unless it's a weekend), and fast service, usually will translate in less then 12h! when you write in the chat box, you get actual people responding and not a robot (i think), fair prices and trustworthy! totally recommend.
Fast and reliable service!
I have used MotaWord for a translation and it was only a few clicks to submit my document online. They were so quick and did my job. Loved the way they instantly start my project and tracking all the process.
Highly recommended!
For fast, reliable translation, there is Motaword - finally!
I have worked for almost a decade in financial services, on cross border transactions and translation was a bleeding wound for us. We would prepare the best presentations, worrying about each bullet point and the exact expression to capture the nuances of each business, and when our clients in emerging markets read our work in their language they were unimpressed. Translation of one's presentation, website, legal document is very important and Motaword would have saved us so much headache and frustration. Thanks for finally developing a translation solution that all businesses can use with ease, comfort and speed!
Surprisingly fast and accurate
Cost-effective, fast and accurate translation using an interface a kid could use. Brilliant.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








